Convey Law Reviews

Being first time buyers, we carried out a substantial amount of research on various Conveyancers including talking to friends and family who have bought properties in the past. Convey Law were the company that we settled on. Ultimately we have nothing to compare against but the overall feeling across the, just short of, 3 month experience was frustration. LF was our Conveyancer with HB being her assistant. Contact was exclusively through email and I only ever heard HB's voice through voice mail, which all just added to the feeling of impersonality. LF's communications were always very blunt and direct, which when you're handing over thousands of pounds, the customer service element was certainly lacking. Emails responses took almost 48 hrs each time and despite not being fully informed on each stage of the buying process, we had to drag out info and continuely had to ask for explanations. No effort to try and educate when LF knew we were First Time buyers. Our sellers were really keen to make a quick sale, which we were happy with too, but it was all very glacial. LF went on leave I think 3 times during our period but on each occasion, whoever picked up her workload was fairly prompt, which was helpful (mainly HB, as well as KW). All documents were provided promptly and we tried to be proactive and efficient at every stage but as soon as it went into Convey Law, things just slowed. Additional costs were never really fully explained when challenged, and were a surprise in most instances. A warning to anyone using Forces Help to Buy with Convey Law, you'll be charged extra (+VAT) just for them to send a couple of emails because we did 90% of the engagement, chasing, and associated paperwork when dealing with the MoD elements. Finally, when we received our final completion statement, LF tried deducting our mortgage product fee from the total we had settled meaning we were potentially having to stump up for an unplanned £995, despite being advised that the fee was being added to the mortgage and would be absorbed into the monthly payments. The response was, this is the way she's done this before with Virgin and so this is the approach going to be taken. Not taking no for an answer, we reached out to our mortgage case manager who couldn't have been more helpful and completely agreed with our interpretation of the process. It took for our case manager to get written evidence from Virgin to be fed back to LF, for her to adjust the completion statement. Fortunately, this avoided paying an extra £995 when there was no requirement too, and potentially a lengthy refund process when it all eventually became apparent. To add, communications did speed up when there was exchange of funds involved...of course. Hopefully, we wont be needing a solicitor anytime soon after recently purchasing a property but if we're honest, I would be hesitant to use Convey Law's services again unfortunately.

After a frustrating time that was no fault of the solicitors we finally got to exchange contracts today. Francesca Burke and assistant Yanny were patient and extremely thorough despite the sale falling through twice, however we got there at the third attempt. Thank you both for your support and patience.

Brilliant and efficient

The service provided by my Conveyancer Anthony Murphy was professional and efficient. I was looking for a quick turnaround which Anthony achieved with great communication and clear instruction on what was required to achieve my goal. I felt like we were working collaboratively.

Dealing with customer relations, conveyancing, online portal, customer care

We encountered, as I know many do, quite a few issues with our chain. The one thing within the stressful chaos of this experience was that I could trust Lauren to be prompt, professional and on-top of the transactions. Communication was always pleasant, reliable and clear. We deeply appreciate the service Lauren and Helen provided in getting us over the line in both our sale and purchase.

Convey law have made the remortgage process simple with great communication and progression.

Dealing with kristian was a great help

Fantastic service from Anthony Murphy during my recent remortgage. All was carried out stress free and on time.

My solicitor, Lauren, and her assistant, Helen, have been fantastic throughout the conveyancing process for my sale and purchase. They have been thorough in their work and have maintained excellent communication throughout. I highly recommend them.

The work was completed on time but the hundreds of useless email and the online system meant it was very unclear what needed doing and when. When emailing for clarification the responses from our case hander were often ambiguous. Over all although responses were speedy they lacked quality and clarity often causing frustration or worry. The online portal was terrible

Jordan, Jasmine and Jodie were great! Very supportive and always there to answer our mountain of questions. I would strongly recommend them to anyone, especially first time buyers

Smooth process. Kept updated every step of the way. Queries were quickly answered.

Superb service - great communication - couldn't be any more helpful throughout the whole process

Rhian and Shannon were very efficient and quick with their responses

The service provided by my conveyancer Rhian Reynolds was exceptional. Clear communication and timely updates made the entire process stress-free and smooth. The process took longer than we expected through no fault of Rhian’s, who regularly kept us up to date with proceedings.

Helped with our recent house sale/purchase. Very clear communication and our conveyancers were friendly and attentive. As the process lengthened, and things delayed, whilst the updates remained the same, we felt a lack of detail sometimes a bit frustrating. This confused us and led to us becoming more impatient. Email communication is fine but having the possibility of calling more frequently would be better, or even having a monthly phone check in - calls are possible but it has to be scheduled, whereas I find things can be explained better in a quick 2 minute conversation. Overall though, very happy.

I dealt with Shannon Raye and Rhian Reynolds at Convey Law and the service they provided was excellent. Responses were prompt and thorough and queries were answered very quickly - both in person and on the phone. The conveyencing was also completed in very quick time which was an absolute bonus.

The service provided by my Conveyancer Lewis Greenman was excellent. Super communication and really fast and efficient service. Thank you

The service provided by my Conveyancer Jordan Hartley was brilliant. Kept me in the loop with weekly updates like clockwork. All my queries were answered in an appropriate timeframe. And just made understanding the process clear. I felt in safe hands with them handling my purchase. Thanks to everyone on the team