Commerce Utilities is a review platform designed to facilitate transparency and trust between consumers and businesses. The company provides a space where customers can share their experiences and opinions about various services and products, helping potential buyers make informed decisions. By collecting and showcasing authentic customer feedback, Commerce Utilities aims to enhance the credibility of businesses listed on the platform. Targeting both consumers seeking reliable reviews and businesses looking to improve their reputations, Commerce Utilities serves a diverse range of industries. The platform offers users the ability to read, write, and respond to reviews, fostering an environment of open communication. Businesses benefit from the insights gained through customer feedback, which can inform service improvements and enhance customer satisfaction. Through its user-friendly interface and commitment to integrity, Commerce Utilities plays a vital role in the consumer review landscape.
Reviewers consistently praise Commerce Utilities for its outstanding service and professionalism, particularly highlighting the helpfulness of staff like Tom and Victoria. Many customers appreciate the ease of securing competitive deals for their utilities, noting that the process is straightforward and efficient.
The communication is frequently described as excellent, with quick responses and thorough guidance throughout the transition to new contracts. People feel supported and valued, especially during challenging times, as staff members demonstrate patience and understanding. Overall, Commerce Utilities has built a strong reputation for delivering reliable and hassle-free service, making it a preferred choice for many. The overwhelming sentiment is positive, reflecting a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 158 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2022.
| Month | Average | Reviews |
|---|---|---|
| Sep 21 | 5.0 | 3 |
| Oct 21 | 5.0 | 5 |
| Nov 21 | 5.0 | 5 |
| Dec 21 | 5.0 | 2 |
| Jan 22 | 5.0 | 3 |
| Feb 22 | 5.0 | 3 |
| Mar 22 | — | 0 |
| Apr 22 | 5.0 | 2 |
| May 22 | 5.0 | 1 |
| Jun 22 | 5.0 | 2 |
| Jul 22 | 5.0 | 2 |
| Aug 22 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 158 most recent reviews.
“I have used this company several times & have always had a brilliant service from Tom who looks after my account”
158 reviews of Commerce Utilities. Filter by what matters to you.
Victoria came over word perfect and very polite along with understanding with our needs. I felt assured we could trust her and the company to deliver exactly what they promoted. Thank you. D Wilson
Excellent service. I was able to speak directly with our contact, Victoria. There were no problems and Victoria handle our concerns very professionally. I would recommend this company.
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Easy process from start to finish. Tom and the team have a laid back approach with no hard sales but really informative. A lovely lady identified that we were over paying on our gas, Tom then went ahead and saved us over £400 PA. Thank you for helping us during such a hard time for businesses. Highly recommend to any business that hates cold calls and pushy tactics, this is not the case with commerce utilities!!
Victoria contacted us with a zero pressure approach. She was polite and helpful and didn’t bombard us with phone calls or emails. She has helped save our business a lot of money and so we will continue to use Commerce Utilities in the future. Highly recommended!
Very professional service provided by Tom. Would have no hesitation in recommending this company. Tom is a really nice guy who wants to help you achieve the best deal possible for you. Not at all pushy. Thank you Tom!
Thomas was efficient, friendly and helpful
I would highly recommend Commerce Utilities. Tom has been a great help for us, as we have had numerous issues with our business energy bills in the past. After a very smooth process Tom found us a much better deal than we ever could, he's also helped us with an energy plan moving forward to ensure we are saving as much as possible. When it came to swapping over everything was handled for us and we did not have to worry about a thing. Its great knowing we can rely on a trusted local company with extensive knowledge within the industry, the whole experience has been a very positive one! We are extreamly pleased with the 5* service provided and look forward to our future working relationship. Thank you!
I have found dealing with Commerce Utilities to be a very satisfactory experience and that the rates on the contract I have agreed with them are very competitive. Having had the misfortune to have dealt with some extremely dishonest business energy brokers in the past few years (very many such cases are well documented on the internet) it has been reassuring to deal with a company who applied no pressure or binding confirmation of what has been discussed before a balanced commitment has to be made. I recommend this company to all small businesses. Many owners of these are paying far far too much for their gas and electricity supplies.
We receive many calls from companies making 'promises' about getting us the 'best deal' and whatever, however .... Tom actually did just that, and having spoken to him many times on the phone now he seems like just a very nice chap who is trying to work on our behalf. So yes, obviously the company gets their cut and make their money, but it goes to them directly from the new utilities company we sign up with, not from our pocket. We are so pleased he persevered with us as we were probably not the easiest to convince! Thank you Tom. Really highly recommend to any potential customers.
Tom approached us late 2019 but unfortunately my mum was poorly and passed away and then came COVID and everything came to a halt. However his patience and perseverance meant we finally secured a duel fuel deal recently.As a small Independent business every saving helps. We will definitely use Tom again .
Tom reached out to us last year and I'm pleased he did. He has secured access to a better deal than we could find on the open market, saving £200 p.a and taking the hassle out of the switchover. His regular but non-pushy contact and patience over recent months has been appreciated and we will definitely use him again for future changes to our electricity plan.
Over the years, I have come to dread the six-month run-up to energy contract renewals - constant calls from would-be negotiators, weeks of nagging, and - if one decides to refuse their services - outright abuse. I was therefore pleased to find none of the above with Commerce Utilities. Their representative kept in touch at a pre-arranged time, provided accurate and helpful information when requested, and sent easily-understood quotes promptly by email, including relevant discounts and other data. Thank you for the excellent service!
Tom was extremely polite & professional and secured a new contract saving us time and money.
Commerce Utilities is a review platform designed to facilitate transparency and trust between consumers and businesses. The company provides a space where customers can share their experiences and opinions about various services and products, helping potential buyers make informed decisions. By collecting and showcasing authentic customer feedback, Commerce Utilities aims to enhance the credibility of businesses listed on the platform. Targeting both consumers seeking reliable reviews and businesses looking to improve their reputations, Commerce Utilities serves a diverse range of industries. The platform offers users the ability to read, write, and respond to reviews, fostering an environment of open communication. Businesses benefit from the insights gained through customer feedback, which can inform service improvements and enhance customer satisfaction. Through its user-friendly interface and commitment to integrity, Commerce Utilities plays a vital role in the consumer review landscape.
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