Review summary

Beginning Boutique has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

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A

Amelia

5 out of 5 stars
Lovely & helpful!

So helpful, lovely, and very accomodating! Will definitely be coming back

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VS

Victoria Smith

5 out of 5 stars
Best customer service!

I haven’t received my order yet, but the online customer service I received when I accidentally ordered the wrong product was phenomenal. My issue was solved within minutes and the order I meant to place was sent out the same day (I ordered at 4:30pm). Thank you Rosie!

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UK

Ursula Klinkenberg

5 out of 5 stars
Beautiful dress

Beautiful dress. Unfortunately my daughter is in between sizes and we just couldn’t make the dress work. Customer service was wonderful, quick responses to my queries from the team. Refund was in my account quickly and without fuss.

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EG

Emma-Jane Garrow

5 out of 5 stars
Outstanding customer service …

Outstanding customer service …. thank you x

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Company details

Fashion & Clothing

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All reviews

60 total • Write a review

Showing 1 - 20 of 56 reviews
I

I had an amazing customer service…

I had an amazing customer service experience after one of my parcels got sent to the wrong address! They contacted the delivery company for me and got them to go to the address it was sent to and when they couldn’t find it gave me the option of resending or store credit! I was so grateful that they were so nice about it.

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AM

Beginning boutique

the most sweetest people, package came so fast. SHOPP FROM BEGINNING BOUTIQUE!!!

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LN

It was pretty amazing I loved all of…

It was pretty amazing I loved all of their clothes and if you want some chic clothes that is definitley your shop. No question about that.

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C

I have shopped at beginning boutique…

I have shopped at beginning boutique multiple times and i’ve always had the best experience. Shipping is fast, quality is good, pricing is affordable and sizing is always consistent amongst fabrics and styles. From now on all my denim will be purchased from beginning boutique. AMAZED

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S

Benji was very helpful over the phone

Benji was very helpful over the phone. Resolved my issue and love that Beginning Boutique have a contact number and actually answer ! Great customer service.

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JC

Incredible customer service

Incredible customer service, fabulous communication. I messaged the Botique about a their tumbler and got a response and willingness to help immediately. In the past I Ordered several Pretty dresses for my daughter. All quality and all looked beautiful on her. This Botique has many options for any occasion. Fun, quality accessories such as their bubblegum tumbler. It’s nice to purchase from a company that exudes kindness and has integrity.

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J

FRAUD

FRAUD! I returned unused items and they said it smelt like perfume and would only issue store credit.. I went back and forth over email and then had to file a chargeback to get my money back. I WOULD NOT ORDER FROM HERE.

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C

Don’t do it

Bought a dress for $69 they charged $9.996 for shipping for a total of $79.94 and then it was way too small according definitely not the right size and when we returned it, they charged us 13.99 to return it so I’m only getting $56 back.

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A

the best shop ever

Without a doubt, the best store and the best customer service, they solve all the inconveniences. They're great. I will buy again without a doubt and im from Spain

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C

Great customer service

I love both of the dresses I've ordered, their customer service is wonderful if you ask for what you need. The sizes are consistent and the quality is great.

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s

Leuke kledingstijlen

Leuke kledingstijlen, maar de levering duurde langer dan verwacht. Overall tevreden met mijn aankoop.

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O

0 stars! Shit people, shit clothes

I can't give less than one star but if I could it would be 0. Do not shop with these people. The clothing sizes are inconsistent, they charge back every time you have to return something despite the fact you measure according to their measurements on the website. They are refusing a full refund for us of over $80 despite us having to return their shit clothes 3 times The materials weren't nice and the sewing at seems very poor. I've taking the matter of the refund up with ACCC as well as doing a dispute with the bank because store credit after 3 returns is a joke, we can't use your clothes they are crap!

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WH

It's china factory made and it shows

It's china factory made and it shows. Sizings are inconsistent and offbeat. Cheaply made items selling in Australia at made in Australia prices. Customer service is designed to benefit the brand not the customer. They'll say items have shipped when they haven't to avoid addressing order issues in a timely manner and before it has shipped. The claim is they ship fast, but in fact an order in question didn't ship for several days despite Ruby saying it had. Lies aren't appreciated when a first time customer. Deterred will take custom elsewhere.

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JM

Return fee

Ordered a dress that didn’t fit. Went to return and they charge a $14 return fee. Ridiculous. Would never order from them. Go somewhere else with a better return policy which is pretty much anyone else.

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SC

DON’T BUY NOT WORTH IT

I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.

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JG

5 star customer service

Had an issue with my order and reached out via online chat, within minutes Ruby had rectified everything and organised a replacement to be shipped and will arrive in time for my event. She was so helpful and most definitely will be a return customer!!

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E

Dresses are great! UPS - not so much

Both my dresses are beautiful and fit perfect! Love them. BUT! UPS bill is way too high. I got charged not only import fees, duties and taxes but also Provincial tax $9 (because the parcel arrived in BC) and UPS customs brokerage fee of $44 with the bill totaling at $87, which is a cost of another dress. Unless they fix they shipping, I would not recommend ordering from Canada.

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A

Great service/communication, sincere, reliable, beautiful dresses

Nothing but compliments for Beginning Boutique. We searched and found some beautiful dresses for my daughter. Their ordering process was very friendly and clear. We had to return 1 of the dresses and they made that so easy and replied to questions we had. So altogether, not only beautiful dresses, but also super friendly ordering process, return process and great customer service! Thank you!!

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AG

Bad Customer Service

They would not let me return an item I cancelled before shipment and get my money back but they will let you return the item if you received it for money back… insane

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