Poor service and attitude
Booked in for aircon regas. They told me I'd come in one day too soon. One of us was wrong and I don't think it was me. Nevertheless it was regassed and I drove off. At the weekend I checked under the bonnet and found the cap over the refill port was only sitting in place and not tightened up. Emailed Autotest and told them. They replied saying it was only a dust cover and did not matter. I've been told it is the main seal after the Schrader valve used for regassing so I've probably lost some of my new refrigerant gas which is not good for the environment.
There are 2 ports, one I had never seen before. It's under the windscreen scuttle. I do not believe this valve has been used so it's not been regassed properly but by only using one port and they couldn't even do that properly. I could probably have used a refill can from Halfords but wanted it done properly so I used Autotest because they seemed to have 5star reviews ( until I found this page!)
Big mistake and I won't be going there again.
a big let down
I booked my car in for some work about 4 weeks ago, The request was for tyres to be checked and if needed replaced, Washer fluid bottle replaced, A android auto system to be hard wired in, and a rear camera fitted for the Android Auto, When I took my car in on the date specified, The receptionist was lovely, very friendly in fact she has been my best experience of the saga, They checked the tires and called me, and I told them to replace the 3 needed, at that point I also asked about the hardwiring of Android auto, they told me they will ask the engineer but it might not be possible, I said if it is, please can you do it. When I went to pick the car up , they had only done 2 of the 3 tyre's, the washer bottle had not been ordered so could not be done, The only correct thing they did was the rear camera, The Android Auto was not wired despite telling me they could do it, The car was booked in for today 25/7/25 to complete the tyres, replace the fluid bottle and hard wire the android for which the guy told me he had the parts to do it, well I guess 2 out 3 ain't bad as the song goes. When I took car in they said the part required to wire the gadget in has not turned up (but they already had it)?, what a surprise, no apology. I will not take the car back a third time, All these jobs could have been done in 1 Day yet they wanted to drag it out to at least 3 days I guess to get more money out of me. Very disappointed and cannot recommend them.
Contacted auto garage after a bad…
Contacted auto garage after a bad experience with another garage. I had what i thought was a leaky coolant tank, turns out it was a screw in the radiator. Matt was brilliant, called me and explained with an estimated cost for new radiator and labour. On collection matt had provided pictures and explained it all. Booked in for the work to be done, no issues and it worked out a bit cheaper than the original estimate.
Came back for 2nd time for my car service, all well with one minor issue which can be fixed at anytime (doesn't effect car driving). Freindly and understanding. Will be back if any issues arise or when MOT is due :)
Best Garage around by Far.
Never disappointed at the service level at Auto Test in Ewell, the 2nd time they worked on my Edge. And quicker than Ford on getting parts. Price is reasonable and the service outstanding and they do their upmost to pull out all the stops to get you back on the road as quickly and as safely as they can.
