If I could give 0 stars, I would. This place is extremely unprofessional. We brought our puppy this morning and brought a stool sample. Our puppy had chronic diarrhea and vomited in the morning so we brought him in and gave the sample. We were told the sample would be tested. We were also told we would have to get him a parvo test and that he would then go in to be assessed. We were told the parvo test would be 8 minutes, it was 35. We were here for 2 hours. Our puppy then never went in to be assessed- instead we were called saying he had to wait 3-4 hours before his turn. We went home and they called us to come back about 3 hours later. We arrived, called and they took him in after about 10 minutes. We were told the doctor would call. One hour later, we get a call from Dr. Davenport who thought we were at home with our puppy. Communication was clearly poor since they had just taken him in. Where has he been all this time? She then did the quickest assessment I have ever heard of and called back in 15 minutes but presented herself as « Leslie ». After speaking to so many different people, how was I know to it’s the doctor? She proceeded to give us her opinion and ask about x rays. At this point we rejected x rays and just wanted medication/treatment for his diarrhea and vomiting and mentioned we would follow up with our own vet. What transpired after was continued incompetence. We were trying to get our claim sent through insurance, the clerk assisting had little information on time estimate and said she would call back in 20 minutes. She mentioned she would be the one to explain the medication but had no idea which one was for which issue until checking with the doctor. We went to get coffee and got a call on the way back saying insurance didn’t go through (that’s a trupanion issue so separate) but said to call when we got back to pay the invoice and take our pup. We called on arrival in the parking lot and we were transferred through three different people. By now, we were very upset and made this clear to them. Did I raise my voice a little? Yes. But that’s acceptable after what we’ve been through all day. The girl we spoke too said there was no need to be rude and hung up on us. I called back- finally landed on the girl I was trying to contact. They came out with the machine for payment, I paid (although definitely not worth $440 for a rushed 20 minute exam by a doctor who didn’t know where he was in the first place and had to find’ him and two medications in my opinion) and had asked for written documentation on what was done today which surprisingly I got (though half assed as it was and shockingly, information written inside was apparently read by nobody throughout the day). Our sweet puppy came out all stressed after having waited so long and especially that one hour where no one knew where he was. The girl who handed him off did so rudely with no words and had the audacity to tell our pup to stay still when all he did was give us kisses for seeing us( wow). We got to the car and he was asking for water. I know he was dehydrated due to diarrhea and vomiting but he drank the whole bottle of water we had for him(we're talking about 750 ml). It’s clear in that time he was waiting, no one knew where he was, no one cared for him and he certainly got no water. He was dehydrated yesterday and this morning and did not drink this much so the conclusion can be easily made. The waiting, incorrect information, incompetence, lack of communication and unknowns mean we will not be recommending this place. Hopefully we can find another emergency hospital. If we ever come back here at all , it would be because we literally have nowhere else to go.
