Review summary

Accessories Replacement Shop has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.

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Based on reviews, created with AI

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JH

Joseph Holman

1 out of 5 stars
Will not honour returns policy - avoid

Will not honour their own returns policy. Do not order from this company.

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R

Ronin

1 out of 5 stars
Warning: Do not order from this company!

I wish I had read the reviews before making a purchase from this company. I placed an order on 6/14/22 and still have not received it! It’s impossible to contact their customer service department. Save your money!

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M

MH

2 out of 5 stars
Poor customer service and product eventually arrived very late

Delivery time was given on the website as 1-2 days and as I needed the product as soon as possible for work, I ordered through this company. With current circumstances, I was expecting a slight delay. However, when I still hadn't had the product after 5 days and hadn't heard anything from the company, I politely enquired with the customer service team about the product and asked for a tracking number. I did not hear back from anyone despite numerous e-mails for over a week. I would have called customer services, but the only phone number provided was based in China. Just as I had given up (after not hearing from anyone at all) and asked for a refund, I finally received a very curt reply saying "it was delivered, please check", along with a tracking timeline. At this point, I realised that the product was being shipped all the way from Hong Kong and that is why it took so long. Sure enough, the next day, it finally arrived on my doorstep, almost two weeks later than anticipated. TLDR: poor customer service and company ships from China so DEFINITELY takes longer than the advertised 1-2 days for delivery to UK

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AB

Andy Broniewski

5 out of 5 stars
Quick delivery

Quick delivery, product as decribed

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Company details

Shopping & Retail

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All reviews

9 total • Write a review

Showing 1 - 5 of 5 reviews
MA

did not get a response from my query

did not get a response from my query

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C

Quick response

Quick response, helpful customer service and legitimate chargers for surface pro received after a few days in the UK. Very pleased.

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T

Not genuine parts...unwilling to offer…

Not genuine parts...unwilling to offer refund

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KC

Good product at a very good price.

Good product at a very good price.

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R

Customer service was slow but fixed my issue.

I unfortunately ordered the wrong product initially but emailed them immediately to cancel the order. They replied asking for some confirmation details which I gave them but then no action was taken. The order arrived in the post today so it was clearly never cancelled. The re-ordered correct product arrived in perfect condition. Edit: They have now refunded the incorrect order so bumped the score.

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