Review summary

18650 Battery Store has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

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SL

Steve Lapointe

1 out of 5 stars
Canadian customers stay far from this…

Canadian customers stay far from this store. The store did a mystake on the packaging paperwork for importation information. Also They use UPS to ship to Canada instead of USPS wich is a well known issues for Canadian custommers. The import fees are exagerate (it cost me 215.00$ of fees on a command of 165.00$ value. I refused the package after the recomendation of Battery 18650 store but it doesnt help ! Worse ! UPS incist that i still need to paid and if not, they will submit the issue to a federal agent. So i paid 215$ to UPS to avoid more trooble and i did not receive my cells. The store only refund me without the initial shipping cost....Another deception. I am 52 and its my worst online purchase experience.

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JS

Justin Selfridge

1 out of 5 stars
BUYER BEWARE

BUYER BEWARE. Ordered Kapton tape, but what arrived had absolutely no adhesive once removed from the roll. Looked more closely, and realized they were shipping "Koptan" tape. A blatant second-rate knock off. I went to post a review directly on their website... but there was no option to do so. Now I'm also of the opinion that all the reviews directly on their website are not from genuine customers, but they just added fake reviews directly as part of their webpage.

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DD

Dave Denike

1 out of 5 stars
The store did not mention that goods…

The store did not mention that goods would be shipped with a 50%!! duty charged on delivery. With most suppliers, that is part of the shipping cost.

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JL

Jason Laufenberg

5 out of 5 stars
Great batteries

I was looking for a battery shop to meet my needs and they had what I was looking for great company fast shipping the only thing I didn't like was the shipping cost was a bit high for such small items but overall great company.

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Company details

Electronics & Technology

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All reviews

53 total • Write a review

Showing 1 - 20 of 49 reviews
MG

I ordered 16 280AH lifepoe4 batteries…

I ordered 16 280AH lifepoe4 batteries once I received them I couldn't build the battery packs till about a month later and I noticed two cells were bad they run wild around 70% of charge. Now they won't replace the bad batterys. 200 plus dollars wasted with this company. Looking for a new supplier

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GB

Very dependable and professional…

Very dependable and professional service I had an issue with a previous order (and it was not their fault) but they went above and beyond to make it right. That level of care has earned my loyalty.

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K

Easy purchase and excellent…

Easy purchase and excellent performance!!! I purchased a set of 18650 batteries for my electric bike and they’ve been performing very smooth. They hold a charge well and provide consistent output. This store is now my go to for all battery needs ever!!

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Ts

Very reliable and trustworthy supplier…

Very reliable and trustworthy supplier out there. I’ve placed several orders and they always deliver high quality products. Their packaging is great, their shipping is fast, and their customer service is outstanding. I'd never go anywhere else for my battery needs!!!!

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CL

Amazing!

If you’re looking for high quality 18650 cells without the usual markup, this is the place to go. The cells are perfectly balanced, and shipping is always quick and secure. Their friendly, knowledgeable customer service ensures a stress free experience every time. I’m a customer for life!

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MK

First purchase here

First purchase here - ordered a 12V pack for my boat. Skeptical at first, but the batteries outperformed my old ones. No voltage drops, even in cold weather. Will trust them for marine use again. THANKS!

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CB

They’ve earned my repeat business!!

They’ve earned my repeat business!!! Super happy with my battery order!! Everything was tested and shipped crazzy fast.

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AR

I have placed multiple orders here and…

I have placed multiple orders here and they have all been smooth. The company always delivers exactly what they promise… quality products at fair prices. Thanks

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PG

I previously wrote about 18650 Battery…

I previously wrote about 18650 Battery Store not being willing to replace one of the 3 chargers for the 3 RoyPow Lithium got cart batteries I had purchased. They finally sent a replacement so I wanted to adjust my review.

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CT

Worth a 2nd look!!

I have submitted a review for 18650 battery store a few months ago. It was not a very flattering review, however it was truthful and fair for the service I received. I never thought I would ever deal with this store again. I won't go into details of that prior review as you can most likely find and read it here if you choose. The reason I'm writing this review is because I was very, very surprised to have received a phone call and an email from Zachary that I'm assuming was recently hired to fix the service and customer relations end of the buisness. If that Infact is the case (Zachary said something close to but not exactly that when I corresponded with him). Well I believe 18650 battery store may have just found the exact person they need to turn the ship around Zachary was very professional and offered compensation for the service or lack there of that I received the first time. As part of that compensation , I placed another order and told Zachary that I would write a new review when I received the second order. (Writing the new review was completely at my discretion and was in no way part of the compensation). Well I'm not waiting for the package to arrive because I can tell you right now, whatever Zachary is doing over there , he's doing it very well ! My order is already on its way and 100% confident it will arrive on time and in perfect condition. I actually feel like a valued customer now and I believe 18650 battery store is worthy of my buisness and my money. I mean afterall they have great products at unbeatable prices! And now that the human factor appears to be fixed , shopping here is a no brainer! Give these guys a shot, you will be happy you did. To everyone at 18650 battery store, thanks! In sure you are all involved in the big change. Keep up the good work and I WILL purchase more cells in the future!

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IL

18650 Battery Store is my new go-to…

18650 Battery Store is my new go-to spot for batteries, I ordered 8 NCR1860Bs, and they arrived exactly on time. Every cell tested right at their rated specs, and the team’s professionalism sealed the deal. Impressive quality. Gonna order again in future. 10/10.

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MG

Changes being made...

After a bit of delay, I received a phone call from The company from a man they hired to sort out all of the customer relations and shipping issues. They said they are moving towards sorting out all of the emails and calls and shipping delays - found my order got it out the door also made things right as far as the delay. This is the first time I've been able to get in touch with anyone at the business so there should be a good son of things to come. Fourth time ordering with the company, never been disappointed with the products.

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CS

Best prices for quality Li-ion batteries.

I have purchased quite a few batteries from 18650batterystore.com and their prices are among/pretty much the best. I use them for high-end flashlights that need a lot of juice pushed through them. Great brands like Molicel and Samsung can be found, as well as others. Compare prices and you'll wind up buying there. I had an issue with an order but their support person took care of it and I will be shopping there next time I need more. See for yourself, the inventory available is great.

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ZH

I’ve purchased multiple times from…

I’ve purchased multiple times from 18650BatteryStore and all I can say is you’ve earned a loyal customer! Thanks for always having a wide selection of quality batteries at great prices and fast shipping!

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vS

18650 Battery Store - Good following service

18650 Battery Store - has an excellent follow-up service with their customers regarding the items they sell. I purchased some Lithium Iron cells late last year. The package, though it arrived late, was packaged securely, and the cells were in excellent condition. The store also calls back at a later date to confirm that I have received the item. Therefore I think I would recommend buying from this store again.

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L

Placed an order on 11.29.24 and they…

I had placed an order on 11.29.24 after utilizing 18650 Battery Store for some years. In the past they always provided prompt shipment and always quality products. Something happened with my order and after reaching out to them and getting a canned holiday reply, I wrote a poor review about this recent experience. In the past week their customer service department reached out to me and we discussed the problem. I have renewed faith in the company and will again be using them going forward for my specialty battery needs. The personal touch is something you rarely see anymore from uncaring companies, The 18650 Battery Store is obviously not one of these! Placed an order on 11.29.24 and they created a shipping label that day. As of today 11 days later the tracking number they sent me, when checked on the UPS shipping tracker says that "label was created but UPS is not in receipt of the product". I reached out to them two days ago and they sent some canned holiday shipping delay response. Sent another email today and there was no reply.

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GG

Outstanding

Was contacted by customer service rep who offered 50 dollar credit to make things right and after submitting new order received items in 48 hours. This is my updated review. Keep up the good work and I will deal with your business in the future

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Jl

false shipping policy

ordered batteries on November 29 for black friday got notified that they shipped on the 30th. when I went to check on them on December 4th it said label created shipper has not received package. so I reached out to the support. they sent me any email saying it was a delay in the warehouse they were backed up. 10 days later ups still has not received the package from the shipper so I reached out again. this time no response from there support at all. they won't respond. so they have now taken my money with no product to show for it and won't respond to emails stay away.

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JV

Shipping delays, no transparency

Placed my first order on Dec 1. Website said order would ship next business day (Dec 2). I got an email on Dec 3 saying it "shipped" (1 day late, that's fine, it happens). It appears all they did was generate a shipping label. Fast forward to Dec 6, UPS does not yet have the package. Contacted them, they said it's "holiday delays". I guess this happens, but why tell me it would ship next day? Why then send me an email telling me it "shipped" when that's not true? Why not proactively notify me of the delays? Why not expedite the shipping method to make up for the warehouse delays outside of my control? I placed a somewhat small order for a hardware prototype that I am working on. I really needed these batteries and had to order the same batteries from our usual electronics parts vendor and pay a premium for shipping to get them on time. The lack of transparency here has legitimately cost me. Edit: UPS lost the package (seems like it was stolen). This was not 18650's fault of-course. I added 1 start because they actually did work with me, filed a claim, and shipped a replacement. They answered the emails promptly. I unfortunately had to push a bit more than I should have, but to their credit, they did right by me.

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JA

I'm greatly satisfied with the cells…

I'm greatly satisfied with the cells and the service. I must say, I was a bit Leary after reading reviews before I made the purchase. Furthermore, I will create an account and make future purchases.

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