Review summary

VIVID has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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CM

Cadi Miles

1 out of 5 stars
Wouldn’t touch them with a barge pole

Wouldn’t touch them with a barge pole! Staff are unhelpful, slow and communication is shocking. I was buying a 75% share but I lost a lot of money because they wouldn’t wait 4 weeks for the completion of my sale and lo and behold the flat I was buying is still sat empty! The flats themselves are shoddy with endless issues (a friend unfortunately owns one) electrics keep tripping, oven wasn’t even wired in, fire alarms keep going off. Move in estimated April she got the keys in July endless messing around with 3 different completion stages absolute nightmare. AVOID this company!

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E

Elizabeth

5 out of 5 stars
Best decision I’ve ever made

Could not fault my experience since moving into my Vivid house. 🏠 Moving in day was as stress free as possible. Billy the manager helped me with any questions or issues I had and got it fixed that same day! Any small snags have been fixed the same day. I’ve read a negative review about loud music and laughed as the workmen here are INCREDIBLY respectful and quiet. I WFH and have had no issues with noise, even with it being an active worksite. So I wanted to say a big thankyou to Billy for helping me with all of my questions and being very professional and always polite. Also the workmen who built the foundation for the shed. Lovely men and they work so hard! Even in the 30 degree heat today. Very pleased with the customer service I have received. Thankyou Vivid

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mon

1 out of 5 stars
Drugs users and Homeless living in carpark

We have had issues with drug abuse and homeless living in our unsecured carpark in St Denys, Southampton. This has been going on for around 2 years. Dirty needles found under our cars, attempted theft from our cars causing damage. Broken cups, food waste, fesceas and urinating on the floor. We have sent evidence of this to vivid who still refuse to secure the underground carpark with a gate as apparently they have no budget for this 🤣.. Children from the block used to play underneath when it rained but can't now due to these issues. Vivid are only interested in chasing rent arrears and moving door mats as a fire hazard yet when the arson attack happened earlier this year in our carpark under the block by homeless they weren't interested. They have no interest in the safety of their tenants. One Star is too high. Abismal, the worst housing association in the country

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DF

Doyle, Fortitudine Vincit

1 out of 5 stars
VIVIDHomes Ltd Lie and Theive via Estate Charges!

Do Not Trust VIVIDHomes Ltd The Orchards North Town Aldershot Hampshire GU12 4 Formerly Denmark Square Estate I Wish you could put Pics on Here as Proof. I found out Sat 02/08/25 that when VIVIDHomes Ltd Fix a Repair or Snag that is Their Fault and They Advise Gratis!! It is Actually Charged Under Estate and Scheme Charges!! My Balcony Went Through and They advised this was Being Fixed on Them and Gave me Compensation. Then when I Got the Break down for 23/24 sent to me Via Email (they Obv forgot to edit or crop that out) I saw the Same Fix under Estate Charges Break down when they were Trying to show Refund and Failed?! How is This Fair?! What Else have Owners on The Orchards North Town Aldershot Hampshire GU12 4 Paid for under Estate Charges without knowing?! So EVERY Time an Owners VIVIDHomes Ltd Built Property Faults are Fixed or EVERY SINGLE Social PROPERTY Fix is Charged to The Estate and Scheme Charges in that Area. You wouldn't notice as it's Pennies or a Couple of Pounds but This is How they Extort you for More without fear of being caught or noticed! They Literally claim back Via the Owners with More as The Fixes are charged with Over Exagerated Labour and OVER Inflated Parts as They're Paid for with a Discount and Trade Card while Owners Pay Full Wack!! I've Never known Such Scammers! They Lie and Advise wrongful information at EVERY Turn and Expect Owners to Swallow it or be Labbeled Trouble Makers with No Contact. So Not ONLY Do We Live and Own on an Absolute Crime & ASB Ridden Hovel of a Modern Day Council Estate, We're Theived from by VIVIDHomes Ltd on Top of The Paying for The Displeasure of Living Here on, VIVIDHomes Ltd The Orchards North Town Aldershot Hampshire GU12 4 Do Not Buy Here it's a Constant Battle and Argument to get ANYTHING Done and IF It is It's Done to The Worst Possible Fix so They Can Keep coming Back, Charging More and More. Do Not Trust when VIVIDHomes Ltd Say FOC unless a Social Claiment then it absolutely Is, As an Owner you'll be paying to Fix their Flats and Issues on Top of your Servive & Maintanance that's Either Never Done or Done to Such a Bad Standard they Have to keep Coming Back!! GOD HELP ANYONE WHO BUYS VIVIDHomes Ltd The Orchards North Town Aldershot Hampshire GU12 4 If You're not Fighting Property Damage Via Serco with Bin Stores being broken for Entry and Charged for, It's Socials Damaging the Park and Trees for Fun or It's Special Ops & Police Raid It's Absolutely Constant with No Let Up! Stay Well Away and Do Not Buy New Build Housing Assosciation Properties Especially VIVIDHomes Ltd The Orchards North Town Aldershot Hampshire GU12 4

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Showing 1 - 20 of 56 reviews
J

I received an unexpected email…

I received an unexpected email referencing an inactive case number and demanding urgent documents by the next day—with no prior contact. The login number provided didn’t work, and the attached documents were incomplete and unclear. The tone was abrupt and even suggested that failure to respond could negatively impact my housing application. With no previous communication and no working login details, the entire process felt disorganized and unnecessarily stressful. Very poor first impression.

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BH

How robust is the monitoring system…

How robust is the monitoring system that applies to single Mums on full benefits moved into properties and within a couple of months a Fella with 2 Vehicles moves in and regular foodstuff delivered.??

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LC

My experience of Vivid Housing…

My experience of Vivid Housing Association has been overall five stars. Yes there have been times of frustration and not everything has been perfect but whenever there has been an issue, they have tried to put it right. Upon reporting damp they despatched an mould wash within a couple of weeks and an electrician to replace the extractor fan at the same time. The electrician noticed some wiring that needed attention and placed the job there and then to return a couple of weeks later to rewire and also fixed up the extraction exhaust to be even better. The voids team missed stuff before we moved in but a case raised to Vivid meant that they sent out a contractor to clear everything. The cistern stopped working properly and we had a plumber out within a couple of weeks. All their employed tradesmen have been helpful and polite. All their contractors have been helpful and polite. The house is wonderful and the neighbourhood is great. I haven't tried calling them as I can do everything through the app. Even the rent lady at Vivid was helpful and polite. It's been great since day one of the house offer to now.

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JR

Ridiculously Hard To Contact Anyone

Vivid make it ridiculously hard to contact them. They faked a customer survey to justify removing the ability to email them. You cannot email them. They purport to have a WhatApp service, but that is limited to two types of enquiry—ASB or Rubbish. If you select ASB you're given a list of website pages to read. You can't realistically call them by phone either—40 min waits are the norm. With all this said, they will publicly (and with a straight face) tell you they're fully on board with 'accessibility'. That's simply a bare faced lie. If I need to contact them I have to write a physical letter and post it to them. However, that is a one-way messaging service as they will not give you a direct telephone or email to reply with—you have to write and post yet another physical letter.

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DK

My daughter’s gas boiler keeps giving…

My daughter’s gas boiler keeps giving the Error code E37. This has been going on for 17 months!. For these months my daughter has been told to raise the boiler pressure every time the boiler pressure drops which happens roughly every 2 weeks, when there isn’t enough pressure to fill a sink with hot water. She and her children cannot have a showers regularly because of the irregular boiler pressure. My daughter has 3 children, 2 with adhd. 2 weeks ago the hot water kept running hot then cold, my daughter called vivid and a few days later a engineer arrived and turned the pressure up again! Last night the radiator started leaking water over her daughter’s bedroom floor and carpet. Vivid response when she called frantically to have this problem fixed…. Vivid will try and get someone out to her NEXT WEEK!!! Absolutely disgusted with this situation, I contacted Vivid and enquired that if my wife and I payed for a registered gas engineer to fix this boiler problem and either send Vivid either the payed bill or the invoice for them to pay we were told under no circumstances would the allow anyone other than their own employees to maintain the boiler and radiator! I Will update any this post on any further developments.

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rm

Vivid experience

Vivid are a most appalling company, my mother a vulnerable pensioner on Attendance Allowance has been without access to her toilet and bathroom for 24 hours. Medical conditions which necessitate access at short notice, a rather unpleasant and completely uncaring employee called Debbie laughed at the situation and seemed to find it funny. Debbie hid behind Vivid's utterly reprehensible 24 hour response time, shame on such awful values and behaviour. As a follow up to the above review, Vivid did resolve the situation that evening which was quicker than they had initially said. Are more caring and positive response on the telephone would have avoided so much stress

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P

I pity any area where vivid homes start…

I pity any area where vivid homes start building At the time of writing the music coming from the site next to my home can only be likened to a rave So far the build has taken 2 and a half years and there has been music blaring daily except for lull of 3 to 4 months. The noise has been reported to Southamptons Environmental Officer by many residents to no avail. And when Vivids office were contacted they said there is nothing they can do. So be aware,If you see Vivid signs in your area to get plenty of earplugs and keep your windows closed for the duration of the build.

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TB

Waiting 7 months for a simple repair

I've been waiting and chasing up for 7 months for a simple cladding repair. 4 times I've been promised for someone to come out and the repair to be done. I'm fed up with chasing them up about this. 13/7/25 UPDATE! Again I was promised 3 weeks ago (18/6/25) it would be sorted and AGAIN nothing.

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CR

Great after sales team

I have been with vivid for nearly 10 years when I brought our first home through the shared ownership scheme. My experience with them as a shared owner of a property has been faultless and I have to say they have been very fair in any correspondence with them. I was overwhelmed and may be daunted for many years on how the process would have been to sell my share of a property which I knew wasn’t going to be my forever home but the route provided to get on the housing ladder. This process has been faultless with the sales team and specifically Charis which has stuck to her word through the process, updating me along the way as promised. The property had an overwhelming response for people to purchase my share and trust, it is important to make your home very homely and warm in pictures you take, pictures are important. I want to shout a massive thank you to everyone involved during my association with Vivid. Thank you and I hope you continue to provide this service to all tenants.

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JG

Really easy experience

Really easy experience, paperwork wasn’t complicated and all the recommendations from the sales team and in particular Jess helped it all run smoothly. From application, mortgage & solicitors. Jess in particular kept me in the loop throughout the shared ownership experience. There was a wait for the cut off date to come, which was to be expected and then I was updated weekly until final approval. Still uncomplicated and progressing no doubt thanks to the sales team and mostly Jess. Thankyou all

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D

Ongoing Disappointment and Lack of Support

I am extremely disappointed with the service provided by VIVID Homes since purchasing a part-buy, part-rent property through them. From the very beginning, the experience has been far from acceptable. We’ve been consistently left in the dark about key aspects of our home. Despite repeated attempts to get clear answers—particularly regarding maintenance responsibilities—we’ve received little support or communication. It’s been incredibly frustrating trying to understand who is responsible for what. VIVID’s own website states that they are partially responsible for structural house repairs. However, when we reported an issue and requested their stated 65% contribution, they refused to assist—completely contradicting the information they publish. We’ve also had no luck getting answers to even basic queries, such as those about the solar panels installed on the property. VIVID has told us that we own the panels, yet on their website it states that they sell the electricity generated back to the grid. If we do in fact own the panels, it is unclear what right they have to profit from them. This entire experience has been incredibly disappointing. The lack of transparency, communication, and accountability has made what should be a positive homeownership journey unnecessarily stressful. I hope VIVID takes serious steps to address these issues—for our sake and for that of future residents. Further to my previous review, I feel it is important to make others aware that I have now been blocked from contacting the company. Despite being consistently polite and respectful in my communications, simply asking reasonable and necessary questions regarding my property—which I am fully entitled to do—I have been denied access to key communication channels. I can no longer use the live chat, my ability to respond via the portal has been disabled, and messages sent through WhatsApp are just disregarded, they cannot help me. This level of disregard and lack of transparency is incredibly disappointing and unacceptable from any company entrusted with property management. They are silencing me for no reason and all i want to know is the information regarding my solar panels!

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JC

VIVID In House Complaints reviews

There is absolutely no point in submitting complaints as they are never upheld, in my personal experience and other tenants I see here from the awful reviews. I have a neighbour who moved in above me and told me he was installing hard flooring despite being told it was not permissible. This has made my life a noise nightmare and he is constantly swearing and aggressive. One ASB example was a party that went on from 8pm Sunday to 7am Monday and I was told by the unhelpful neighbourhood rep “..you can’t stop people having parties..” ! I am now being punished for hanging a wreath on my front door and having a fireproof non slip doormat whilst this man gets away with his constant vile behaviour. There are decent people working for VIVID namely the customer service operators and the operatives who visit to do repairs. I would never recommend renting or buying from VIVID. Date of experience is not entirely accurate as I have submitted several complaints.

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KB

y'all cant give good customer service

I've never seen someone do something so terribly that I have to write a review on it Glenda L, or whatever her name is, is the worst installer I've ever seen. I want my money back me and her are officially op's

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BP

You truly are disgraceful and utterly…

You truly are disgraceful and utterly useless. You cannot sort simple problems like a tap, lock or leaking downpipe on a toilet. You're not fit for purpose and should be shut down. I have already started my complaint to the housing ombudsman(who have a horrendous reputation themselves) and I will not be dealing with you anymore. Shout out to local labour councillors who enable this disgusting behaviour to continue.

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MW

5* Service from Gemma L and Zoe in Basingstoke+

I have been really impressed with the Basingstoke team who have helped with my shared ownership home. In particular, Gemma L has been outstanding with her guidance, support and response to all my questions. Gemma repeatedly went above and beyond to assist me and I am truly grateful that she was just at the other end of the phone. A massive thank you to her and also to Zoe who are a credit to Vivid and a true example of 5* customer service.

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jb

tried paying my rent today,website…

tried paying my rent today,website crashed.its consistently the worst payment system i have used spent couple of hours trying to reset password totally fed up.obviously system is inadequate and can not cope with busy periods

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hw

Constant check ins and the team were…

Constant check ins and the team were always available to answer any questions at any stage to assist. Very kind and professional throughout.

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Ft

Steve Shoesmith who has now written at…

Steve Shoesmith who has now written at least two five star reviews is in the friends lists of vivid housing staff on Facebook. More importantly he is in the friends list of a vivid ASBO officer. Trustpilot should change the site so that photos and videos can be uploaded. And changed it so that anyone leaving reviews can communicate with each other on the page. Especially since vivid housing turned off commenting on their Facebook page. These changes would enable those thinking about buying or renting to be able to make a more informed decision. Also if reviewers are able to upload photos it would show they actually live in a vivid property. A bit like clothing sites where you get to see a real person wearing an item for sale at home. Even Amazon have photos. From Claire Poulson's review below which not only raises safety concerns, but also is such a stretch of the imagination it could only have been written by vivid housing staff. QUOTED"gave me all the details to make the payment when arranged and actually asked if I needed anything like food etc as she lived near and she was happy to help us! Unfortunately I didn't get her name but she was so lovely and very helpful! She finished the conversation with we're not just a landlord we're here to help when ever we can! How lovely and thank you for your help x" Claire Poulson didn't get this person's name yet they claimed to live near Claire Poulson and offered to bring some food round. Wouldn't it be more professional to have put Claire Poulson in touch with adult services or a local food bank? There's no mention of any difficulties other than paying or gaining a refund via a direct debit. If members of the public are contacting a service regarding their direct debit (which I'm certain is delt with via a bank) and a call handler who is a total stranger tells them that they live in their street not far from them and can they bring some shopping to their door the entire content of that statement should be viewed as alarming. It certainly does not warrant brownie points or five stars in a review section. Fortunately Claire states "us" in their review which suggest that they are not alone. Let's hope it was another stretch of the imagination in a desperate attempt to counteract the damaging slew of one star reviews. Not so bright vivid imaginations. "Here's my bank details" " Great I live near you. How about I come round with some shopping?"

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RB

I would like to point out to Claire…

I would like to point out to Claire Poulson about her issue with a rent payment. She could have cancelled the Direct Debit herself. I'm not sure why she thinks there is a bravery award for Vivid doing that for her unless she had the payment set up on a credit card.

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SS

I have to say I have nothing but great…

I have to say I have nothing but great things to say about my experience with vivid, been so helpful and understanding with my situation, their are people who are homeless and have nothing 😭 my apartment is just the right thing for myself and when I have my children, very responsive to messages and quick to respond to issues and concerns i have,

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