0 STARS
I ordered using delivery.com only twice, like 7 years ago; BAD experience! So naturally, as a paying customer I stopped and began using some other Superior Delivery Service to get the job done. Recently moved and decided to give delivery.com another shot as there were items available for delivery near me needed.
1st time store rep was nasty, and then the order took FOREVER despite a way shorter ETA quote. I reluctantly let it go because of needing the items. 2nd time (same merchant) I paid for an item but received a significantly smaller size than what was PAID for and the order again was significantly late despite time quote given. Again (in hindsight), stupidly, I let it go; not even requesting the refund of the difference; figured it was petty. 3rd time (because of needing the essential household items), I ordered again from this same merchant on Delivery.com I know I know but listen...
This time I had it!!!!!
An hour and a half passed, order never came, called delivery.com customer service ( I figured hey there will a professional on the other end of the line to help!) Noooope.
Delivery.com rep goes delivery attempt was made. Go check your front door. Checked, nothing. Called back, placed on, told to hold on they will call merchant store. Ok. 15 minute wait. Back on the line. 20-30 ETA quote given. Ok cool! .... NOooooPE.
-___-
Another hour passes no delivery that I paid for. So I call the merchant directly this time. Unprofessionalism from the jump, but the worst was Merchant rep named "Jigger", (yup that's what he said his name was when I asked) from "Village Farm and Grocery" store : [ NEVER SHOP FROM THERE UNLESS YOU LIKE BEING ROBBED AND YELLED AT] { Check the other reviews }!!!!!!!! ), ... He says, Delivery guy called the wrong number and brought order back to the store, we'll redeliver it to you but you have to pay, when i explainied how unfair that was after everything he continued to haggle with me over who pays the delivery fee. The customer is never right apparently with this business , they only want to take your money. After hanging up the phone on me and me having to call back twice I was told by a confused woman who spoke English as a second or third language that they cancelled the order. Delivery.com was no help in this; I called them four times and all they did was tell me information I already knew.
Huh ...Looong Siiiigggghhhhh
Please! Save yourself a delivery NIGHTMARE and YOUR HARD EARNED MONEY (especially in these uncertain times) and definitely opt for a better Delivery Services like the popular UberEats, GrubHub.com, DoorDash etc.
Disclaimer:
I'm not a bad review giver as a matter of fact this is my 1st one but it HAD TO BE SAID. These people are swindlers they definitely are unprofessional and money-seeking as opposed to conducting fair business and taking care of their customers.
That is all. hmm!
Stay safe out there.
