Review summary

Phone Company receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service.

Based on reviews, created with AI

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Broken service

Broken service, broken promises. Got as a skype replacement, it stopped working. Need to find something else, trying to get money back from this joke company with no support.

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C
Scam

Scam. Tracking shows it was delivered to an entirely different town. Customer service says they can’t help because of proof of delivery even tho the address doesn’t even match my shipping address and it’s not even the same town. They probably didn’t even ship anything at all.

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Awesome company they provided fantastic…

Awesome company they provided fantastic service and were very attentive to my needs

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Worth the money!

I've been using UpCentral for several months (since mid-January) and, while the interface isn't the flashiest, the service and customer service has been exceptional! And the price is unbelievable!

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All reviews

28 total • Write a review

Showing 1 - 20 of 24 reviews
BP

The setup was smooth

The setup was smooth, the features are easy to use, and support has been helpful. Would love to see a few more advanced options in the future, but overall, very satisfied!

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BA

There is most definitely on Facebook a…

There is most definitely on Facebook a page with a "Follow," option by the name of UpCentral Store with the UpCentral Logo promoting a VitaDrink Juicer for the price of $29.99 with thousands of views and comments saying they've ordered and love their Juicer. When you click on the UpCentral Store Logo it takes you to a shopping website all by the name UpStore. It also says "Grab Yours Now with the logo and upcentralstore.com The guy has dreadlocks and demonstrates the Juicer and how to use it. I shared it on my FB page at ENDTIMES. The negative comment you responded to with taking legal action is not a false review. ...REPLY to UpCentral's response: Please read my comment in its entirety as I stated it has YOUR Logo. Maybe you should go to the post on FB and check it out for yourself.

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JY

Easy to use

Easy to use, reliable, and includes fax

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BN

I am a new customer and I appreciated…

I am a new customer and I appreciated Emma Rose's service today. She was responsive and solved my problem. I will recommend you to those around me

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c

We need an actual hold button and also…

We need an actual hold button and also when you are on a call you cannot leave the interface and you cannot do anything like checking the call logs to check the phone number if they called before unless the call is done, you also need to have a separate dialer from your dashboard😆 dashboard is a dashboard dialer is a dialer.. other than that its great...

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c

Very helpful support team!

Very helpful support team!

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B

WE tried 7 times with Grasshopper and…

WE tried 7 times with Grasshopper and still couldn’t get A2P approval. I know it’s up to the carrier, but it was frustrating and going nowhere!! We switched to UpCentral, and they submitted on my behalf, and we got A2P approval on the first try in just 5 days! They guide you through the process instead of leaving you stuck figuring it out alone. Thank you so much Cheryl!!!

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B

Great customer support

If it is available from them we are using it. We have had great help from their customer support line with timely responses to any and all questions including use and setup questions. So far so good!

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L

THEY WALKED ME THROUGH THE A2P PROCESS…

THEY WALKED ME THROUGH THE A2P PROCESS AND HANDLED THE SUBMISSION FOR ME. IT WAS SUPER EASY AND I REALLY APPRECIATE THE HELP

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R

Amazing support that answers promptly…

Amazing support that answers promptly and with care. Their all in one dashboard and dialer combination is simple and easy to use!

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c

They created and hosted my website for…

They created and hosted my website for my A2P campaign at just $10 a month! amazing quality and super affordable...

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MH

Great phone system

Great phone system but, complicated messaging registration.

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c

Switched from officetree to upcentral…

Switched from officetree to upcentral with ease. The porting process was smooth, and they helped with A2P registration. Thanks Emma!

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KK

Is excellent but can I have the option…

Is excellent but can I have the option that I can text ?

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BM

I was very impressed with how…

I was very impressed with how UpCentral.io responded to an issue one of my cell phones had with not ringing through. Within a few hours, they had an update pushed up to Play Store and sure enough it fixed the problem. We needed a very easy and "simple to setup" phone system for an emergency call bank in the event our main phone system failed. Everything worked on our live tests just the way we were hoping. It is great knowing we have a working system in the event we need to operate in an emergency.

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j

good

all of their plan features are included with no extra costs. Highly recommended!

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T

I texted them with an issue late at…

I texted them with an issue late at night thinking no one would respond until the next day, but a reply with a solution came right back to me. I was impressed! They solved another need on the spot.

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c

didnt want your service

didnt want your service. auto pay shouldnt be required when signing up for free trial

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E

EXCELLENT

EXCELLENT I opted to using UpCentral because I was starting a new business and I was blown away by the features and amenities offered. I was able to get a toll free number, given the option to text, amazing AI functions and overall great uses. I have recommended to others who loved he service and 3 have already joined

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c

Amazing support from UpCentral

Amazing support from UpCentral to port our existing phone number. Completed in a few days only.

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