Truvi Reviews

Our company onboarded with Truvi under the reasonable and well-founded belief that the information provided on their website was complete and accurate. The claim that Tokeet was an active integration was material to our decision to switch property management systems and restructure our operations accordingly. At the time of engagement, Truvi's marketing explicitly listed Tokeet among its integration partners without any disclaimer, qualification, or notice that such functionality was limited or unavailable to new clients. We relied on this representation in good faith, incurring financial and operational costs to exit our previous PMS and transition to Tokeet. Only after full implementation did we learn that the integration was not actually supported within the active version of Truvi offered to new users. Instead, it was only accessible through a legacy dashboard that did not include several other advertised features, such as the Waiver Pro system. This information was not disclosed prior to onboarding and was confirmed only after we pressed the company on the matter. What makes this particularly concerning is that Truvi’s legal department acknowledged the discrepancy but defended the continued advertisement of the Tokeet integration on the basis that it remains accessible to legacy users. This justification, while perhaps internally convenient, fails any objective standard of commercial transparency or fair dealing. A new customer encountering Truvi's website today would be led to believe the integration is fully functional and supported, which is categorically false. The result of this misrepresentation has been significant operational disruption. Our business was left without an integrated damage waiver solution, placing us in a compromised position during peak season. No restitution, workaround, or support offered by Truvi has meaningfully addressed the root issue: that we entered into a business relationship based on material claims that were not true at the time of agreement. This is a textbook example of misleading advertising and a breach of fair trading principles. Formal complaints have been submitted to both the U.S. Federal Trade Commission and the UK Advertising Standards Authority. We are currently evaluating additional remedies, including contractual claims based on detrimental reliance and misrepresentation. To any prospective Truvi customers, do not rely on publicly listed integrations or claims without direct verification. What is stated on the website may not match what is available to you as a customer.

We selected Truvi based on the suite of services they appeared to offer, including damage waivers, guest screening, and OTA integrations. However, the specific reason we chose to change our property management system to Tokeet was because Truvi advertised that they integrated with Tokeet. This claim was featured prominently on their website and played a central role in our decision-making process. After switching systems, which involved terminating our prior PMS contract and fully migrating to Tokeet during our busiest season, we discovered that the integration Truvi promoted was not actually available to new clients. It only worked with their outdated legacy platform, a fact that was not disclosed on their site or during onboarding. The version we were given access to did not support this functionality, leaving us with no damage waiver solution and no simple path forward. Despite escalating the issue, Truvi failed to take accountability. They admitted the integration existed only on their older system but still did not update their marketing to reflect that. When we brought this to their attention and provided screenshots of the false advertising, their legal department responded and stood by the decision to continue displaying the integration. They justified it by saying the feature was used by existing users, even though the site is clearly designed for attracting new customers. We were offered a transition to the legacy platform, but this came with fewer features and no assurance that the experience would match what had originally been promised. Throughout our communication, Truvi avoided phone conversations and repeatedly shifted blame to us for not clarifying which features we intended to use, despite their legal responsibility to advertise honestly. This experience caused financial harm, operational disruption, and loss of trust. We have since filed complaints with both the Federal Trade Commission and the UK Advertising Standards Authority in the hope that this practice is properly reviewed. If you are considering Truvi, take extreme caution. Their public claims may not reflect what you will actually receive. It is critical to get every promise in writing and verify functionality before making any changes to your business systems.

I booked a rental on Vrbo and somehow started getting emails from Truvi. They wanted me to check-in to the property and to pay a $546 deposit for any eventual damages on a $999 3 night stay plus they would charge $11 non-refundable transaction fee. I called the Vrbo help center and they said that it was very suspicious. DO NOT USE THEM TO CHECK-IN OR TO PAY ANY DEPOSIT.

Such a robbery. For nothing £4… then I don’t know what to expect after?!!! Full scam!!

Horrible in every way. Got me to sign up, now can’t reach anyone. Good like trying to get a human. No one responds to any email, chat bot doesn’t work. Absolute disgrace. Avoid. Avoid. Avoid.

I have absolutely no clue what this "company" is all about, the camera app they use to photograph documents, clearly doesn't work properly as it never picked up my driver's license. I also changed details on booking.com website and TRUVI somehow are still behind with the old details. I've also lost my right to cancel now because of TRUVI being so rubbish.*** Edit*** after a lot of messing about between last night and this morning with regards to providing a clear image of my driver's license, everything has been resolved just in the nick of time, however, I think TRUVI need to sort their process out with regards to this whole blurry camera thing.

Multiple requests to verify & very cumbersome process. My bank doesn’t require all that effort. 2 step verification or Face ID shoul be sufficient

The company adds some additional fees to a room booking without any case behind. Whether you pay 24EUR for a waiver for or you pay 7EUR fee as handling fee before your stay. Otherwise you cannot verify your identity, which is already verified at booking.com. That’s a ripp-off of unsuspecting customers.

Absolutely horrendous customer service and charge a non refundable amount of £10 despite not doing any work. The entire process was stressful especially to someone with health and stress problems. They contact you out of nowhere using your name and number and then claim they don’t possess any of your details. Spoke to someone on the customer service team who was rude and then hung up the call. Expedia said the owner used a company called Pass the keys and Super hog and yet passed on details to an additional company that was not listed. Genuinely thought they were scamming us and news flash they are a scam do not touch with a 10 foot pole.

As a host I asked the question when signing up and Truvi categorically said that in the event of damage, putting in a claim was easy. Turns out they expect you to have so much to hand that it is almost impossible to claim. You need before and after photos of every item, in my case, a foot to a Sofa, as if anyone documents like that! Time to rethink my hosting strategy and stick to Airbnb or charge big deposits. As usual, you're insured until we need to pay out! I will probably will get paid out as I have proof because I only did the house up 4 months ago, but the point is, they sell it as an easy solution,n but it is not, it's far more difficult than Airbnb for compensation.

Clearly just a scam company who have rebranded to avoid the old Trustpilot reviews, but still pulling off the same old tricks. The old company’s name is Superhog (their chatbot still mentions this name instead of Truvi) so look up those reviews before using this site. I booked a property through booking.com and then got bombarded with messages to verify my identity which I did. I was then told that I have to either pay a £40 damage waiver, or a £500 deposit with a £10 processing fee. It’s an absolute scam, it’s a pre-approval of a transaction so there aren’t any fees associated until they actually charge you, it’s clearly just a way to make money off of unsuspecting customers.

I had a problem using their site to verify my ID for an upcoming stay at a local hotel. While their verification process was a pain because it didn't let me upload a photo of my ID I took with my camera app, but instead made me take a new one using the camera application on their website, which didn't allow me to focus so I was never able to get a clear photo, when I contacted their customer service to help with the problem, they got back to me RIGHT away, and it was well after normal business hours. They let me send them my ID photo and selfie through email and got me verified. But as an important side note for any hoteliers reading this review, this will absolutely be my last stay with a property that requires I do this. It's a pain in the butt and quite frankly, it makes me feel unwelcomed. We're still going to attend our booked night as planned because my husband is super excited about checking out this new air stream village hotel in town, but if it wasn't for his excitement, I would have canceled the reservation upon receiving the confirmation email with all these verification instructions in it. I don't feel like a welcomed guest. I feel like a suspect of something malicious. Maybe this is normal for air bnb type properties, I'm not sure because I've only ever stayed at a couple, and never had to do this, but if this is the norm, then that's enough reason for me to avoid them altogether. We're just trying to have a nice night at a nice hotel to celebrate our anniversary while my parents watch our toddler. We shouldn't have to go through screening like we're trying to get security clearance for a CIA building or something.

Use Truvi for our property management business. I think this is one of the best and most useful tools for my property management business.

Excellent Customer Service! We operate short-term vacation rentals, and since we started using Truvi to verify our guests and cover minor accidents with their damage waivers, we have received nothing but positive feedback from our guests. Truvi has proven effective in preventing fraudulent bookings by ensuring that the person who pays for the reservation and the person who checks in are the same individual. In the few instances where damage has occurred, the claims process is quick and straightforward. Truvi handles reimbursements swiftly and fairly, and our guests appreciate not having to worry when something goes wrong.