Dishonest, Unprofessional, Unskilled
Our dog went to Training Tracks total immersion boarding program twice (initially and then again when the owner realized the first experience failed) and still cannot walk on a leash or greet people politely (our two main goals). He is not an aggressive or anxious dog — just a lively and energetic pup. We reached out to our trainer and to the business owner many times for additional support and guidance (the immersion program supposedly comes with lifetime support). They have been difficult to schedule with (sometimes taking months to get on their calendar) and often don't respond to our communications unless prompted many times (even though their contract states they will respond in 24 hours). When we could get a hold of them, the guidance they offered was not always particularly useful (i.e. just don't let your dog meet anyone ever - this suggestion came from the owner). We have tried to work this out privately with the business owner, Jeff, and he blames us for not communicating, reaching out, or following up with training, which couldn't be further from the truth. I have text and email records that prove we've been engaged and have consistently asked for the support we were promised/paid for. Many times, they just wouldn't respond. The owner has recently acknowledged this, but offers no resolution. In the end, Jeff has tried to gaslight me and eventually called me aggressive for assertively asking for the training I paid for or for a refund so I can get my dog the training he needs and deserves. If you dig into their reviews across platforms, you will notice that this is a reoccurring issue with them. If they can't train a dog, they simply blame the owner and say the owner failed or stopped communicating, when in fact, it's them who stops helping and communicating. I would not recommend Training Tracks. Not only because their training skills are questionable, but because the owner is dishonest, disorganized, and unprofessional.
