Review summary

TicketsRugby has room for improvement based on customer feedback. Customers particularly appreciate service and professional.

Based on reviews, created with AI

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I bought tickets for Italy v Scotland…

I bought tickets for Italy v Scotland in the 6Nations - early communication was good. however, my tickets did not show up until the night before my departure, and I could not get any reply to my enquiries in the final week, which caused me to give up hope and search for replacements on the secondary market. Fortunately I was put off by the excessive prices, so when my pdfs did arrive I wasn't left out of pocket with two sets of tickets. I gather since that there were circumstances which affected their procedures, but it would have been reassuring to know that my tickets were being dealt with - if I'd committed the £2k that Stub Hub wanted to issue 7 more tickets, I would have been pretty fed up when my original purchase arrived. In the end, the tickets were perfect with great seats.

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wl
World Cup Final Tickets

After purchasing our World Cup Final tickets on line in the after market, we were nervous about whether tickets were real. Within hours of the purchase, we received an e mail from the organization who were the actual original ticket holders with contact numbers if anything went wrong. That put our minds at ease. Tickets were real and delivered fast. Payment required authentication. Everything went easy and was first class. Worth the time to complete the information requests for your e mail. Will use the service again

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to
Top notch

Top notch. Super speedy and handled my questions professionally!

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All reviews

38 total • Write a review

Showing 1 - 20 of 34 reviews
BK

Tickets where great!

What a fantastic game tickets where great !

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DK

Seamless quick and efficient!!

Seamless quick and efficient!!

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SM

Tickets Wales v England

Ordered rugby tickets for Wales v England 2023 … tickets arrived in my App this morning, no issues

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MH

Bought tickets off this company

Bought tickets off this company, they never arrived. They never returned any of the messages I sent to them

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TC

The Twickenham App

The Twickenham App ticket system is a total farce. I should be watching the England v Barbarians match right now but my ticket was delivered to the app eight minutes prior to kick off. Long after I had given up! Avoid, avoid.

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M

Italy v England rugby match ..

Italy v England rugby match ... Finally got to see the game, tickets valid despite the COVID delay ... Cheers!

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JB

AVOID AT ALL COSTS

I have been trying to get hold of these for over a year now. They happily took £500 of my hard earned cash for rugby tickets. They have blocked me from their Facebook page as was asking for someone to contact me. Their Web page emails get ignored and so has EVERY SINGLE one of my emails to them. DO NOT USE THESE I am now taking legal actiob

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A

Tickets Rugby - These guys are frauds

These guys are frauds - do NOT buy through them. They sell tickets more than 6 months in advance and then don't deliver. Once 180 days have passed, PayPal will not let you claim back your money.

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SH

Beware! Still no refund for Italy v England

Still no refund for Italy v England. No uk address so no recourse to small claims court. Beware!

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MC

Been trying to get a refund for the…

Been trying to get a refund for the cancelled Wales/NZ match last November,had one response telling me it was chaos,which Ihad worked out for myself.Despite repeated e mails still no response.This is without doubt the most untrustworthy company I have dealt with.Avoid at all costs.

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BD

address

*update* i have an address for people looking for ticket refund* 4 hoprig farm cottages TD13 5yn* I have been trying to contact these people over refund for tickets I purchased for the Italy England six nations game played on the 31 Oct behind closed doors but getting no reply I have been trying to contact these people still no response as yet, 31st march 2021

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D

Refund

Shocking after many emails phone calls and no replies . I have still not been refunded for the England v Italy game . Small claims can’t help as I need an address...

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M

Ticketsrugby failure to refund on rugby tickets

As with others below trying to get a refund from Ticketsrugby for England v Italy. Initial response said that they were not responsible it was the Italian Rugby Federation that must give a refund. Since then tried to claim on Credit Card this was refused as Ticketsrugby supplied the tickets. Have now been chasing Ticketsrugby again but getting no response.

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sh

Wasn’t able to give zero stars

Wasn’t able to give zero stars. Have been emailing tickets rugby throughout 2020 - And especially more recently - to request a refund for the Italy - England match played behind closed doors. Only received 1 reply earlier this year saying it had been postponed so no refund - radiosilence ever since. However they continue to advertise tickets for future matches.

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RD

I have been trying to contact these people over refund for tickets I purchased for the Italy England six nations game played on the 31 Oct behind closed doors but getting no reply

I have been trying to contact these people

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G

This company is a criminal

This company is a criminal. Have sent emails several times without success. The tickets for the game I booked 8 months ago SCO:NZL are no longer listed on the website at all. Since I have very good relations to England in higher circles, the case is now being rolled up. Police + lawyers will be turned on if I don't get my money back to the last penny within the next 8 days

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SM

Tickets

Excellent service and very good updates on tickets. Could not fault the experience

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SP

Lifetime Experience

Really excellent service from these guys. I have always promised my daughter a trip to England Wales at Twickenham and, with life getting in the way, it’s taken 21 years to get here. Got the tickets with Tickets Rugby but asked if they could make sure we had decent seats in the ‘lottery’. We have great seats and I am amazed that in the thousands of seats they have to allocate, Tickets Rugby were able to take onboard my request and do their best to meet it. Thanks a lot, I will definitely use you again!,

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K

Can’t Complain

Due to the mixed reviews, I was unsure whether to take a gamble on this site or not. However when I realised I could pay with PayPal, decided to chance it, as the tickets I required were cheaper here than on competitor sites. I’ve received the tickets this morning, four days before the fixture, which is cutting it fine as I have to travel. This is the only thing I would consider before ordering from the site again as it does say tickets will be delivered one to three weeks before the fixture. I had opened a dispute with PayPal yesterday as I’d contacted the site asking where my tickets were but got no reply. I’ve now closed this. The face value is €100, and I paid £179. I knew the tickets would be over priced, but I don’t feel too ripped off. Overall I can’t complain and am now looking forward to a weekend in Dublin for Ireland vs Wales in the Six Nations.

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MC

Worries unfounded - great service

I saw some of the reviews and was a tad concerned - my worries were unfounded, tickets arrived on due date, as described and was for a VERY prestigious rugby match which had been sold out immediately put on sale! Yes, I did pay more than face value but considering the match this was understandable - excellent service and thank you.

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