Good perfumes - poor service
I love the perfumes, but the customer service leaves a lot to be desired. I signed up for marketing emails, and keep getting vouchers for £25 off a full bottle. This would be great, as I love a lot of the scents, but the vouchers don't work, showing as 'invalid'. This was very disappointing after I spent time choosing which one to buy, only to find that the offer did not apply.
I contacted customer service and was offered a personalised discount, which also never arrived. As the discount was only valid for 24 hours, I sat on email waiting for it to come, but it never did - again, very disappointing.
A while later, amongst numerous other marketing messages which seem to arrive every couple of days, I got another email offering a £25 code, and the same thing happened - it is invalid. Again, I contacted customer service and they said they could offer me a personal discount, and to let them know if I wanted it (?). 2 days later, this has not arrived either. I wonder if these personalised discounts exist, or if they are a way of fobbing off people complaining about the emailed ones.
Why not just send the code (if they ever intended to do so) instead of asking me to let them know if I would like it, building in another layer of communication? If I didn't want it I wouldn't have contacted them about the invalid one, and in any case I needn't use it if I don't want it. I don't expect it will ever arrive, and the lack of consideration shown by customer service is putting me off ordering again.
