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Susan Boutique has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about poor quality and expensive.
Avoid this scam at all costs. The merchandise is from Asia and the quality is awful. The best they will promise is a 20% refund and you can keep their junk jewelry. I feel like an idiot for falling for it. No more ordering from Facebook ads EVER!!!!
What a disgraceful, shady business. They misrepresent everything. They say easy free returns and then have you ship it to ASIA costing 50 dollars with tariffs. don't trust them and don't shop here. find another place to shop.
The jacket sleeve length was about 4 inches too long. (I am a very normal size 12/14) They make it very difficult to return, offering pennies on the dollar. CHECK THE RETURN POLICY BEFORE YOU BUY!!! EDITED after response ~ I am done. Not worth the aggravation. EDITED AGAIN ~ if you do not respond within 3 days they take off the review. Just wondering how many people get so tired of trying to deal with this company and just give up. Bet the number of people who gave up and get kicked off after 3 days is very high.
Do not order from this company. Susan Boutique will keep responding to you that your replacement items are in process. Do not believe them. I ordered from them in April - inferior product, poor fit, etc. Replacement items received June 4. Inferior product again. Garment construction is poor, hanging threads, and, once again, did not fit, even though a size larger was ordered.
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susan-boutique.com57 total • Write a review
They are a fraudulent company who have changed their name. I bought some items under their previous name 'James London'. The product is unbelievably poor quality, all from China. I actually can't believe they pretend something is on sale from £200 to £30!! They are just a scam..check out reviews from James london too, it's the same thing
I received two blouses that are obviously made in China. They fit terribly and are made of cheap fabrics and poorly made. After reading the return policies it's clear that the process wouldn't be worth my time and aggravation. I wouldn't even give these to a charity...they are going right in the trash where they belong. I find it hard to believe that this "store" was ever a brick and mortar shop in the US. It's just another cheap online shop.
I ordered a jumper and a cardigan. the jumper had a high neck which would not fit over my head and the cardigan was replaced without my authority with a jumper. the fabric and making were extremely poor quality and I could not return them as they were...SALE PRICE. Offered solutions but I did not want items of the same quality returned to me. BUYER BEWARE...such poor quality from CHINA..... jg
We’re prompt getting back to me on a return and handled my issue immediately and professionally. I will definitely order from this company from now on.
I ordered a dress and realized it must be coming from overseas as long as it took to deliver. I received it today and it is horrible. The fabric is cheasy plasticky feeling looks like it was just stitched up and mailed. fabric color is dull. No tag inside. I've seen quality home-made clothing. This is the lowest quality ever. It feels terrible on. I am not going to bother shipping it back, nor give it to a thrift store. Who would want it? It went into the garbage.
The first blouse I ordered didn't fit. When I wrote to the company they responded very quickly and stated that they would send the next size larger for me, without my having to send the other blouse back to them! My goodness who does that? This is my second experience ordering from them (the first was a sweater I love!!). I will certainly be a continuing customer! Thank you!!
The items I received were well made and just as pictured
I ordered a coat that arrived a month after the order date. It arrived in the wrong color. It says that for a return, we must contact them so they can provide us with the return details. However, they don't respond to any emails. Be wary of this company.
HORRIBLE COMPANY- DO NOT BUY FROM THEM- THEY SAY EVERYTHING IS ON SALE SO NO REFUND IS MADE! Items arrived 6 weeks later- cheaply made in another Country!! S C A M M E R S!!!!!!!!!
Susan's Boutique is not an Anerican company. My bank sent me a fraud message when I tried to pay for my purchase. I pushed my order through. When I received my items, they were badly sized, poorly made, and I wished to return them. My emails mysteriously disappeared with my confirmation number. I tried multiple times in multiple ways to contact the company to no avail. They never responded. Do not buy from this company. They offer a "refund" but when requested, they tell you you've purchased from their discounted items. If you look through their website, all items are discounted. This is how they handle not having to give refunds
These shoes are so comfortable. I am almost 70 and need comfy shoes. It’s was a little cold to wear so I walked around the house in them. They fit well and I love the space for my big toe. That option makes it much more comfortable. Plan to use them on cruise next month and the rest of the summer. Shipping was great, true to size and came as it was presented.
The quality of the dress was poor and didn't fit so I wished to return it, on their website they do state you have to pay for any return which would be fair enough except what their website doesn't say is you have to pay for it to be returned to China, therefore the cost of returning the item was 50 % of what I paid for the dress so will not be buying from them again, buyer beware definitely applies in this case I will say I did receive a timely refund but obviously effectively this dress still ended up costing me £15 even though I returned it.
Received a $13.00 refund for a $50.00 purchase. (They say no refunds which I am fine with, IF I did something wrong, but THEY sent the wrong sweater (2x) and said they were sorry that’s all they could do. If you own the company there is more you can do! Make it right! I can’t even wear the two they sent!
very happy with my beautiful sweater, just as nice as the photo. Also was careful packaged. I will definitely be ordering from Susans boutique again
I order two long sweaters, one black and one pink, really poor quality, too expensive never buy again,
