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HomeHome & GardenSuperior Furniture Store Reviews
Superior Furniture Store logo

Superior Furniture Store Reviews

4.454545454545454 out of 5 stars
4.454545454545454 out of 5 stars
4.5
|Great|11 reviews

Last reviewed 2 months ago

TrustScore

4.5
4.454545454545454 out of 5 stars
Great
5 out of 5 stars
9
4 out of 5 stars
0
3 out of 5 stars
1
2 out of 5 stars
0
1 out of 5 stars
1
11 reviews in total

Review summary

Reviewers consistently praise Superior Furniture Store for its exceptional customer service, particularly highlighting Neil's dedication to keeping customers informed and resolving issues, even going so far as to deliver items personally when delivery services falter. Many customers express satisfaction with the quality of their purchases, such as sofas and wardrobes, noting that the products are beautiful and well-received. However, there are critical voices that mention significant issues with stock availability, with one customer advising others not to bother due to frequent order cancellations and miscommunication regarding inventory. A few reviews reflect a mixed experience, particularly concerning order fulfillment and delivery estimates. Overall, while the service and product quality receive high marks, stock management remains a notable concern.

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Based on reviews, created with AI

See what reviewers are saying

Z S
Z SFeatured

2 months ago

5 out of 5 stars

Good customer service

Although our order took a little while to come from the manufacturer. Neil kept us up to date along the way and delivered the item before expected date.

Lisa
LisaFeatured

4 months ago

5 out of 5 stars

Excellent service

Excellent service, delivery was messed up by Royal Mail/Parcelforce and Neil went out of his way, literally! to get the items to me by delivering them himself! The cupboard I purchased is fantastic a... See more

Sally AlHabshi
Sally AlHabshiFeatured

4 months ago

5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service, second to none, honestly have not been treated this well as a customer for as long as i can remember. Neil was so helpful, nothing was too much trouble and i did... See more

Barbara Hanlon
Barbara HanlonFeatured

4 months ago

5 out of 5 stars

I was looking for a wardrobe with more…

I was looking for a wardrobe with more hanging space than shelves. I had looked at many different outlets , what a nightmare trying to find just what you want ( some didn’t even show you the inside of... See more

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Z S
Z S
1 reviews•New Reviewer
Featured
3 months ago
5 out of 5 stars

Good customer service

Although our order took a little while to come from the manufacturer. Neil kept us up to date along the way and delivered the item before expected date.

Helpful?
Lisa
Lisa
1 reviews•New Reviewer
Featured
5 months ago
5 out of 5 stars

Excellent service

Excellent service, delivery was messed up by Royal Mail/Parcelforce and Neil went out of his way, literally! to get the items to me by delivering them himself! The cupboard I purchased is fantastic and fitted the room perfectly, very well made and at a very reasonable price. Would not hesitate to purchase from them again! Thank you Neil very happy customer 😃

Helpful?
Sally AlHabshi
Sally AlHabshi
1 reviews•New Reviewer
Featured
5 months ago
5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service, second to none, honestly have not been treated this well as a customer for as long as i can remember. Neil was so helpful, nothing was too much trouble and i did have a LOT of questions. New sofa arrived today and it is just stunning! Very happy customer!! 😊

Helpful?
Barbara Hanlon
Barbara Hanlon
1 reviews•New Reviewer
Featured
5 months ago
5 out of 5 stars

I was looking for a wardrobe with more…

I was looking for a wardrobe with more hanging space than shelves. I had looked at many different outlets , what a nightmare trying to find just what you want ( some didn’t even show you the inside of wardrobe) what a pleasure to find superior on line . Who gave me all the information I needed with a click of the button. And they are cheaper than ‘the big sheds’ I Can’t praise Neil enough because I was moving into a new home and he made sure I had the wardrobe on time I don’t often praise companies because quite often there is a disappointment somewhere but not here. They were brilliant. Thank you so much

Helpful?
Sarah
Sarah
1 reviews•New Reviewer
7 months ago
1 out of 5 stars

Just don’t bother they probably don’t have it in stock

Useless store that can’t even keep track of its own stock levels, so will cancel your order a day after and then has the nerve to tell you to try again with a different item but don’t purchase before asking them first :) Pretty much the exact opposite of the way you should run an online shop.

Helpful?
Rachael Foster
Rachael Foster
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Amazing service

Amazing service, everyone comments on how beautiful my sofa is and the communication was brilliant

Helpful?
Ruby S
Ruby S
1 reviews•New Reviewer
about 1 year ago
3 out of 5 stars

Mixed experience, awaiting order

Edited review: Mixed experience so far with order cancellation and miscommunication (inaccurate stock availability and delivery estimates for items on the website). Once in dialogue with customer service, they tried to fix the problem which gives me hope, and I want to give them the benefit of the doubt. I can’t say with certainty whether the issues have been resolved. I’ll update the review once I’ve received my new order.

Helpful?

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Amber Paton
Amber Paton
1 reviews•New Reviewer
over 1 year ago
5 out of 5 stars

Sofa just arrived very happy

Just got my sofa and I am in love with it. It is beautiful. Did come in boxes that I had to get all the parts out and it was a little tricky on my own but once they were out and I got all the feet on I absolutely love it. Neil was great at communicating with me and I am very happy with the sofa she is beautiful and as described

Helpful?
Fiona Gillan
Fiona Gillan
1 reviews•New Reviewer
over 1 year ago
5 out of 5 stars

Recommended

Delivery was good, company were very helpful and communications were brill. Love the wardrobe, very good value. Highly recommend the company.

Helpful?
Adriana Krac
Adriana Krac
1 reviews•New Reviewer
over 1 year ago
5 out of 5 stars

Best customer service I could ever…

Best customer service I could ever receive, any thing I asked Neil dealt with it straight away even on bank holiday. Thank you so much for your support!

Helpful?
Ms Peters
Ms Peters
1 reviews•New Reviewer
over 1 year ago
5 out of 5 stars

Excellent service

Excellent service. Easy to order, came on time and customer service was fantastic. Thanks.

Helpful?

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About Superior Furniture Store

Superior Furniture Store is a dedicated retailer specializing in high-quality household furniture, offering a diverse range of products designed to enhance home aesthetics and functionality. The company’s product line includes beds, sofas, wardrobes, and outdoor living collections, catering to customers looking for durable and stylish solutions for their living spaces. With a focus on craftsmanship and customer satisfaction, Superior Furniture Store provides unique collections such as the Arti Wardrobe Collection and the Premium Solid Oak Collection. The store also emphasizes eco-friendly options, appealing to environmentally conscious consumers. Customers can expect features such as free shipping across the UK mainland, a price match guarantee, and an extensive selection of furniture that meets varied design preferences and practical needs.

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Category

Home & Garden

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