Me and my partner both purchased a new seat for our toddler from Charlene. They were sent out very quickly and her communication was great. After I installed them I sent pictures over and Charlene checked that I'd installed them correctly. The whole experience with Saunders and Smalls has been extremely positive and I would recommend them to anyone. The sale and after care are next level! Thank you and we'll be back soon to purchase a new seat when our baby outgrows her infant carrier.
We've just bought our second car seat from Charlene and we've only ever had a positive and reassuring experience. Her knowledge and expertise are incredible, which makes you feel comfortable and confident in using the seat for your little one. We would 100% recommend her and are definitely going back in the future! Thank you
Wow, just wow. I won’t ever go anywhere else. I am simply amazed at Charlene’s care, kindness and helpfulness!! She is currently recovering from surgery and still went above and beyond continuously for me and gave superb recommendation, customer service and aftercare. I’m local so I was able to collect my car seat a mere few hours after purchasing, she helped with installation and a fit check too!! Overall, recommended a beautiful, extremely safe and easy to fit car seat with amazing after care. Faultless, easy and professional transaction. 10/10!!
100% recommend Saunders and Smalls car seats. The knowledge Charlene has is amazing and she was not pushy at all. I knew exactly what car seat I wanted and she provided me with all the relevant information for this car seat rather than persuading me to purchase another one. The aftercare has also been incredible with fit checks and ensuring we are completely happy with our purchase! The price was also very competitive! Overall, fantastic service and will definitely be coming back for car seat in the future!
After a (thankfully minor) bump from behind on the motorway, all our car seats needed replacing! Charlene once again was absolutely fabulous in her support and advice, and installing all the seats once again securely into my car. The children are all very happy and comfortable with their new seats! I cannot recommend Charlene enough as our local car seat safety expert. ERF for the win! Thank you again Charlene!
My experience with Saunders and Small was exceptional.
We purchased tiny seats 2 just as it arrived in the UK.
We are happy with the product and the simplicity of it.
Thank you for your kind support during the process of deciding Charlene.
We have now bought 4 car seats in total from Charlene and the aftercare had been absolutely incredible! She replies y minutes regardless of the time of day that I have messaged her for support. I genuinely can't recommend her enough - and I got one of my friends to purchase a seat from her too, and of course she was so happy with the aftercare she received too.For sure will only purchase car seats from her in the future and recommend her to anyone that asks!
I ordered a Kneeguardkids footrest for my son from Charlene ahead of an upcoming family holiday (my son's first time forward-facing, and a long drive across the country!). When Charlene realised her upcoming order from the supplier wouldn't arrive in time for our holiday, she arranged to have the item sent from another retailer so that we wouldn't have to go without. This was hugely helpful and I am really grateful to her for the effort she went to with this. Thank you, Charlene!
messaged charlene asking for help for a car seat for my Nissan qashqai and kia sorento for my 14 month old.
Charlene sent me the options thay would be most suitable (ERF as requested) so I could research them prior to my visit. I booked an appointment online and visited today. Charlene was so accommodating when my daughter was being a little.. uncooperative 🤣 we trialled the besafe stretch which we were 99% sure we were going to choose, the fit was perfect. Charlene not only made sure my baby was safe but we also had enough clearance in the passenger seat to sit safely also!
I would highly recommend Charlene for anyone looking for a car seat for their child. Very knowledgeable and patient and happy to go above and beyond to help you out.
I have one very happy daughter and one happy mummy knowing she's super safe ❤️
Thankyou so much xoxo
Fantastic service 5 stars! Charlene is so so knowledgable and gave quality advice tailored to my girls. Charlene responded to all my queries super fast and with sound advice and information. She met us at a half way point to test out the car seats which we were struggling to choose between and spent time showing how to fit and use each seat correctly. An absolutely pleasure to have bought from her and fully recommend everyone to do the same
Charlene helped us pic out and fit our new seat for our eldest boy. As someone who was completely clueless and found it difficult to decide after reading hundreds of reviews and details on seats and still not knowing what to for the best, she really made things easy for us. I told her what we wanted from a seat and she picked out some for us to test. She came to our home and tested them with our boy in the seat to make sure it was right for us. My boy was not overly happy with sitting still for that and Charlene was great with getting him to do what he needed to, something I am yet to master! She made sure we understood how to safely install the seats, get our son in safely and that we were completely happy with everything. I can not recommend her enough, we are definitely happy that our son is going to be as safe as possible now thanks to her wonderful service. We look forward to using her service again when my youngest reaches an age to need a new extended rear facing seat. Thank you so much Charlene for your excellent service, your knowledge on car seat safety is amazing.
Charlene was very helpful and informative when giving advice as to which seats would be best suited and last the longest for my high centile 6 month old. She went through every step and offered to meet half way to fit the seat. Unfortunately, we had to cancel this due to unforseen circumstances. Charlene made sure that the seat was then delivered on my preferred day, and offered to help with fitting virtually. I fitted the seat myself, very easy to install and sent Charlene some messages and pictures to ensure the fit was correct. Fast replies and was happy to answer any of my questions. Will be using again for any future car seats and cannot recommend Charlene and her business enough. The product that I received was perfect quality and condition. I ordered a BeSafe Stretch.
I was recommended Saunders and Smalls yesterday evening. I messaged her to ask if she could help after we’d had a small bump, miles from home. She came out of her way today to help us get the right seats fitted and get us home safely. Charlene’s knowledge of car seats is fantastic. She was helpful with recommendations. She listened to my needs for a seat and helped us find the right one within our budget.
I am so incredibly grateful to Charlene for her time and patience messaging late on a Friday evening and her time today. I would have got a car seat somewhere else but I wouldn’t have got the time, patience and person centred service. Plus it was so much better not having two children running around a car seat shop! Thank you!
Just bought the axkid movekid from Charlene and can’t fault the great service received. Really friendly and helpful.
We met in a convenient place for us both, meaning I didn’t have to travel as far, and tried out several ERF seats for the best fit.
Charlene was so patient and helpful, answering all my questions and not rushing me whilst it took me ages to make a decision. I was torn between 2 seats so purchased online from her website later that evening.
There was a problem with delivery which wasn’t her fault at all, she took the time to ring up the company and find out what was going on.
Can’t fault her after sales either, she helped with a fit check from the photos I sent to her and offered advice to improve the fit.
Thank you so much for all your help and advice. I would totally recommend Charlene to anyone looking for a car seat/ car seat advice.
She’s really knowledgeable and has the safest seats for your little ones.
Really helpful and knowledgeable about children car seat safety and most adequate for individual needs. I am very happy with the seats I've purchased and would recommend Charlene to anyone in the So
Really helpful and knowledgeable about children car seat safety and most adequate for individual needs.
I am very happy with the seats I've purchased and would recommend Charlene to anyone in the South West. 5*
Charlene was extremely helpful and knowledgeable and made me feel extremely comfortable in purchasing an Extended Rear Facing car seat.
I had struggled a lot with infant carriers for my daughter and getting a safe fit, so I reached out to Charlene who checked little ones centiles and recommended a few seats.
She then met at a halfway point between both of us and she brought with her a few different car seats for us to try in my car, to see which one I had a preference for. She was extremely knowledgeable and helped install safely, whilst giving a thorough explanation so I feel confident I'd be able to do it again without her there.
We bought the Britax Safeway M which was very new to the market at the time and it has been amazing. I've had a few queries since and have messaged Charlene with them and she has responded extremely quickly and with all the information I needed.
I am extremely impressed and would recommend Charlene to anyone in the South West area as she was so fabulous and helpful.
If I could rate higher than 5 stars I would.
Charlene was friendly and listened to our concerns, she had the fabric swatches for the besafe stretch so we could decide which to get and she fitted it to the bed in our transporter.
Really happy with the Axkid Mini Kid 2 car seat I purchased for my Grandchildren to use, Charlene was very helpful when I had a few problems installing the seat in the car, all fitted correctly now and tested by my 3 year old Grandson Noah, plenty of leg room for him to remain safely reward facing. Would highly recommend to anyone looking for a quality car seat and great costomer service.
Charlene is a car seat hero!
I approached Charlene at Saunders and Smalls after having an awful experience with a large retailer. I'm passionate about extended rear facing car seats and Charlene went above and beyond to support our car seat journey. Charlene's knowledge and passion was obviously and the after care and support is amazing.
The delivery of my item was super quick and I'm aware that additional care was taken when arranging delivery. Thank you!
I just honestly cant thank Saunders and Smalls enough. We need to support independent stores like this to ensure we are able to receive such a passionate, personal and safe experience when shopping for safety items for our little ones!
Thank you.
I ordered our seat on a preorder, once they arrived I was kept updated as to when it would dispatch. I needed some help with fitting the seat, getting it right in our car. Charlene couldn’t be more helpful when I knew the seat didn’t look right after I first attempted to fit. I sent emails with photos and Charlene supported and advised how to change the seat to get the perfect fit. Thanks so much Charlene. Looking forward to trying the seat out for its first journey this week.
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