Review summary

ProTech IT Solutions is exceptionally well-rated by customers. Customers particularly appreciate service and quality.

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JJ

Jackie Jones

5 out of 5 stars
Above and Beyond

The help and cooperation were amazing. They configured it exactly as needed...

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TK

Tan Kiah Kee

5 out of 5 stars
Fantastic Support and Great Services

I bought Surface Studio from Pro Tech 30 Jun and Delivered on 2 July. Initially the laptop having the software setup issues, (maybe new to Surface Latip Model) we have highlighted the issue to the Pro Tech, they are responded fast, esponsive and managed resolve our setup issues. Appreciate and Thanks Pro Tech.

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VN

Vũ Ngọc Linh

5 out of 5 stars
Quick and good prices

Quick and good prices! definitely recommend

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JH

Jana H

5 out of 5 stars
Really happy with the purchases I made…

Really happy with the purchases I made from here, got an iPad and a laptop for work and they work really well ! Would recommend anyone to get their devices from here

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Company details

Electronics & Technology

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All reviews

60 total • Write a review

Showing 1 - 20 of 56 reviews
S

A happy customer!

Fass and his team team have consistently provided safe and friendly service with products that are great value. I’m a happy customer! 😇

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AN

Excellent Service and Great Products!

I recently purchased two Apple MacBooks for my daughters from ProTech IT, and the entire experience was smooth and stress-free. The staff were knowledgeable, patient, and genuinely helpful in guiding me to the right models for their needs. They offered competitive pricing, and the service felt very personal — not something you always get when buying tech. The MacBooks were ready to go and my daughters couldn’t be happier. They also gave me cash for my old laptops to use towards the new laptops! Highly recommend ProTech IT for anyone looking for quality products and exceptional customer care. Will definitely be back!

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RS

Great communication

Great communication and resolved any questions I had in a timely manner

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LP

Always willing to help with what we…

Always willing to help with what we need and find solutions that work for us

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TR

10 out of 10

These guys are every bit as good as the reviews say. I wouldn't hesitate to recommend them. They're easy to deal with, promptly reply to queries and go out of their way to ensure you're satisfied with your purchase.

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OK

Excellent IT Services and Support

I had a fantastic experience with ProTech IT Solutions! Their team is highly professional, responsive, and knowledgeable. They provide reliable IT support and go above and beyond to ensure smooth operations. Highly recommended for businesses looking for quality IT solutions!

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AJ

Consistently Excellent Service and Great Prices!

We’ve had a fantastic experience with ProTech! This was our third time buying laptops from them, and as always, they were incredibly nice and helpful. Their customer service is top-notch, and they’ve consistently offered us great prices. Over the years, we’ve purchased two laptops before, and this time was no different – the quality and support are excellent. Thank you for always taking such good care of us. Highly recommended!

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MP

Protect helped me with my laptop

Protect helped me with my laptop. Faisal kept me updated with what was happening. My case was quite complicated. I ended up deciding to purchase a laptop through them and traded my old laptop in. I would recommend using their services again

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LS

Bought a laptop online and got it very…

Bought a laptop online and got it very quick and works perfect 👌

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B

ProTech IT Solutions sold me a dud…

ProTech IT Solutions sold me a dud Apple Watch Ultra that stopped turning on within 3 months for $759. They explicitly stated the item came with a warranty of 6 months however now state water damage has caused the issue. This is despite me not using the Apple Watch Ultra in the water, and regardless it's an Apple Watch Ultra which is supposed to be a 40m capable diving watch. I suspect I was sold a very old watch with worn out seals and my daily exercise caused the failure. Now they are hiding behind their 'supplier' and stating there's nothing they can do, forcing me to contact Consumer Affairs Victoria when I simply wanted a refund within the advertised warranty period.

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CB

I found them honest and professional

I found them honest and professional. Good luck boys

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PS

ProTech is best in this area

ProTech is best in this area. Very helpful and genuine guy. Best service

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MK

Good quality and value for money

I have bought a laptop and phone from here and they have been a good price and good quality items. Very competitive pricing compared to the popular second hand sellers. Highly recommend.

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KN

Knowledgeable

Knowledgeable, Friendly and well communicated

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DT

Great experience

Great, friendly service, prompt response, high quality as described equipment

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H

Water Damage Repairs

I had my Acer laptop to be fix as I got water damage to it and it won’t turn on. I got told when dropping it off to protech It solution I got told that I would get an update by the morning I hadn’t heard anything so I gave them a call and the said that they would give an update the next morning then didn’t hear back intel 3:30pm on the Friday. I got my laptop back on the Monday but there is still water damage to the screen and the keyboard some of the keys are not working properly which I’m not happy about since it cost me $290.

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S

ProTech life savers

Joe has made the whole process from purchasing to delivering to then saving me because I accidentally wiped my whole computer! Always reliable and happy to help how ever needed! Would 100%% recommend and trust any purchase from ProTech!

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FD

Honest and reliable

Honest and reliable. The model iPad I requested was available but I was told they were in very poor condition. I was offered an alternative for the same price which I have received and I am very happy with what was sent.

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RM

Great prices and truly great service

Great prices and truly great service. Their communication was a great aspect of the experience. I will come back again and again.

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V

Great advice communication and service

Great advice communication and service

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