Very pro
I had an issue with my delivery and they solved it quickly. The gemsparkle itself is very nice and provides good results.
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Picup Media
Reviews 60•
5.0
Entertainment & Events5.0
Excellent
60 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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5.0
Excellent
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Picup Media is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
✨
Based on reviews, created with AISee what reviewers are saying
Tech support is hands down the best I have ever needed.
Anytime that I have submitted a tech question to Picup media I get a response in under 1 hour and often sooner. They are always trying to help troubleshoot and shows that they really care about the user experience. I know of no other Tech company with a better customer service group.
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Kristine and Charles were a great help…
Kristine and Charles were a great help in resolving a technical issue.
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I was really impressed with Charles
I was really impressed with Charles! He provided clear instructions, was incredibly patient and calm throughout the process, and made sure to resolve the issue efficiently. His professionalism really stood out, and I appreciated the thoughtful approach he took. Highly recommend!
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Company details
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picupmedia.comAll reviews
60 total • Write a review
Showing 1 - 20 of 56 reviews
LK
Kristine was very helpful
Kristine was very helpful. She not only corrected my problem, she gave me a great tool with lots of functionality that I did not know existed. Thanks!
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DD
PicUp are Impressive
The PicUp team who recently helped remove a truck load of junk items from our 3 bedroom townhouse were on time and very efficient in loading everything for removal. We appreciated their professionalism and friendly helpful approach and we would definitely recommend their services to family and friends, cheers Hugh
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LP
Problem turned into great experience
Kristine Villa was great in resolving my issue and even suggested tips to make my Gemhub pro experience even more productive. Thank you Kristine!
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TG
Great Customer Care
Kristine was very articulate and patient as she guided me through the diagnostic procedures with our Gemlightbox Pro needed for her to the assess the issue we were experiencing and then ultimately providing the solution right away.
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KP
Gemsparkle
Gemsparkle is very helpful. It has helped me a lot in jewelry photography and I am very satisfied with the support of the team.
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DP
Excellant Customer Service
Kristine was very helpful in getting my Apple phone working with the turn table in the app. And she showed me a few other things that I found very useful for future use.
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RS
They care
You I recently purchased the GemCam camera and couldn't be happier with my experience! I did run into a minor issue concerning an upgrade I needed to make, but I was truly impressed by the company's customer service. They responded quickly and efficiently, addressing my concerns with professionalism and care. Their fast response time really made a difference, and it's clear they value their customers. Overall, I highly recommend the GemCam camera to anyone in search of a reliable and high-performing camera, backed by excellent customer support!
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CA
I can't speak highly enough of he Picup Media Team
I can't speak highly enough of the outstanding service I’ve received from Jocelyn and the Picup Media team. From start to finish, the support has been absolutely fantastic — prompt, professional, and genuinely helpful. Jocelyn went above and beyond to ensure my problem was resolved. She was incredibly responsive, kind, and patient throughout the entire process, resolving my issue quickly and ensuring I had everything I needed to succeed with the platform. The GemHub system and Picup Media tools have truly elevated my jewellery presentation and workflow, and having such attentive support behind the scenes makes all the difference. It’s rare to find a company that not only provides innovative technology but also backs it with exceptional customer care. Thank you, Jocelyn and the team, for setting such a high standard — it’s been a pleasure working with you!
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Il
Charles was super helpful
Charles was super helpful, friendly and polite. He answered my query very quickly and solved my issue. Thoroughly recommend GemHub and their support team!!
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KK
Jocelyn's EXCELLENT customer service
I contacted Jocelyn for the turntable plate issue in the Gembox, and she's extremely helpful to me! She's willing to spend her time to make video testing with the Gembox and GemCam to help me deeply find out the cause and solutions for my problem, and she's really active and quickly responded to my issue. I absolutely give her 5 stars for her great, excellent customer support!!
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SP
The best product and service!!
The best product and service, very impressed with the experience! Thank you, Bom!
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vj
Love Gem Lightbox!
The presenter was on time, patient, and friendly. She exhibited a lot of knowledge on the Gem Lightbox and was extremely helpful.
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BS
Kristine was amazing
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to working with her again soon, after playing around some more with this amazing tool.
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JJ
Video Session today
Thanks for your patience, explaining well and understanding my questions
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LD
Outstanding
The support from the company is outstanding. I have not been using mine very much only because I have not been making jewellery in the first half of the year but they actively ring me - out of the blue - to make sure I am getting on with the product. The support person, Jocelyn, is incredibly patient and has shown me how to setup the package and how to take better photos and link to my shopify site. No other company I know rings to see 'how you are getting on with the product'.
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MD
Rosh was FANTASTIC to work with
Rosh was FANTASTIC to work with. We've been long time customers and have had some bumps along the road, but Rosh and the team got everything sorted out for us quickly this time!
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