Question 1

What services does Pets2places offer?

Accepted Answer

Pets2places provides pet transportation and relocation services for domestic and international moves. We specialize in safe, stress-free travel arrangements for cats, dogs, and other companion animals.

Question 2

What are your business hours?

Accepted Answer

Our office hours are Monday through Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 4:00 PM. We're closed on Sundays and major holidays, though emergency transportation can be arranged.

Question 3

How can I contact Pets2places for a quote?

Accepted Answer

You can reach us by phone at our main number, through our website's contact form, or by email. We typically respond to quote requests within 24 hours during business days.

Question 4

Do you transport pets internationally?

Accepted Answer

Yes, we handle both domestic and international pet relocations. We assist with all necessary documentation, health certificates, and customs requirements for international travel.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations made 48 hours or more in advance receive a full refund minus processing fees. Cancellations within 48 hours may be subject to additional charges depending on arrangements already made.

Question 6

Are pets supervised during transport?

Accepted Answer

Yes, all pets are monitored throughout their journey by our trained animal care professionals. We provide regular updates to pet owners and ensure comfort stops for longer trips.

Question 7

What documentation do I need for pet transport?

Accepted Answer

For domestic travel, we require current vaccination records and health certificates. International transport requires additional documentation including import permits and country-specific health requirements.

Question 8

Do you provide pet carriers or should I bring my own?

Accepted Answer

We can provide IATA-approved carriers for an additional fee, or you may use your own if it meets safety standards. All carriers must be properly sized and ventilated for your pet's comfort and safety.

Question 9

How far in advance should I book pet transport?

Accepted Answer

We recommend booking at least 2-4 weeks in advance for domestic travel and 6-8 weeks for international relocations. This allows time to complete all necessary paperwork and health requirements.

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