Maria Elliott
1 reviews•New Reviewer
Featured
9 months ago
Great service
Great service, kept up to date about my order . My Labrador loves this food .
Helpful?
TrustScore
4.4
Great
67
0
3
0
16
86 reviews in total
9 months ago
Great service, kept up to date about my order . My Labrador loves this food .
Over a year ago
Nice and easy to deal with and my Staffie is looking great on the recomended food. Thanks.
Over a year ago
Great communication and speedy delivery
Over a year ago
This is a really good company for dog food but unfortunately my very over the top yorkies wasn't keen on it but would recommend it as next door dog loved it
Great service, kept up to date about my order . My Labrador loves this food .
Nice and easy to deal with and my Staffie is looking great on the recomended food. Thanks.
Great communication and speedy delivery
This is a really good company for dog food but unfortunately my very over the top yorkies wasn't keen on it but would recommend it as next door dog loved it
Excellent service from start to finish. Great food!
Over 30 days since I ordered , no food received , no emails answered , no contact whatsoever , appalling customer service , currently trying to get a refund through my bank , would advise people to stay well clear
We had our dog food on subscription from Jess at Paws Pet Food but we noticed recently the orders were taken weeks to arrive from payment. Following payment of the last order i removed our bank card and paused the subscription however 4 months we have not the dog food and as such received confirmation we would receive but nothing has been received. We have respectfully chased this but still nothing.
I never received my order. It’s been 44 days since I placed the order, the money was quick to be taken out of my account and the food was never delivered. No one is responding to me and the service is utterly terrible. I will never recommend this company or use it ever again
Absolutely awful company. non existent customer service. Ordered SBT food on the 03rd Dec and I've still not received it. No communication from thecompany either. I've tried the useless telephone numbers on their website, waste of time they go to voicemail. I've emailed twice, messaged and used their contact form and nothing. I'll be contacting my bank to recover the payment I've made for the food. I am now left without dog food and will have to buy from elsewhere. AVOID this company.
All went well until the food stopped turning up, then the excuses started, the communication was terrible, the refund she said she’d give I’m still waiting for. Sad but true.
The product is loved by my kitties so I will continue using it. B
Hard to comment as I still haven’t received my delivery which is very disappointing, poor comms no explanation of delay
Friendly and professional service. Would recommend and use again
Very disappointed at such a tiny sample size costing £4!! Horrendously disappointing.
Fantastic service and great product.
Great dog food
Reliable delivery's every time and great customer service.
Jess from Paws Pet Food explained all of the different grain free large breed food that they stock and recommended some samples for Poppy to try before we made a large purchase. Excellent customer service throughout. Felt like a really personal shopping experience, thank you 🐶
Fab service and the dogs love the food!!! Win win!!!
I had a question that was responded to really quickly. I really appreciated the thoughtful and friendly reply I was given.
Based on analysis of 11 reviews rated 1-2 stars for Paws Pet Food
“Over 30 days since I ordered , no food received , no emails answered , no contact whatsoever , appalling customer ser...”
“Over 30 days since I ordered , no food received , no emails answered , no contact whatsoever , appalling customer ser...”
“I never received my order”
“We had our dog food on subscription from Jess at Paws Pet Food but we noticed recently the orders were taken weeks to...”
“No communication from thecompany either”
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Paws Pet Food is a pet food retailer that specializes in providing nutrition products for dogs, cats, and other companion animals. The business likely offers a variety of pet food brands, treats, and nutritional supplements to meet the dietary needs of different pets. They may serve pet owners looking for quality food options and feeding solutions for their animals.
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Paws Pet Food receives a mix of praise and criticism from its customers. Many reviewers highlight the great service and speedy delivery, with several noting that their dogs love the food provided. Positive experiences often mention excellent communication and the helpfulness of the staff, making the ordering process smooth. However, a significant number of complaints focus on issues with order fulfillment, with several customers reporting delays of over 30 days and a lack of response from customer service. Some express frustration over not receiving their orders at all and difficulties in obtaining refunds. While many appreciate the quality of the food and the service, the recurring delivery problems and poor communication tarnish the overall experience. The sentiment leans positive, but the delivery issues cannot be overlooked.
