Passplus Course

DO NOT BOOK THIS IS A SCAM their website implies that this is driving lessons IT IS NOT !! It is an online course to learn for the written test at £475. Once you have booked they will not do anything. Asked for a refund, they said no and they had changed their T&C on their website and just ignored my emails.

This site is a scam. Once you pay they will not contact you. You can't get refunds. Go through your bank and tell them it's a scam and hope for the best. This site is 100% a scam. Stay away!!!

I am writing to share a concerning experience regarding a payment of £600 made by my son for what he believed to be driving lessons. Upon reviewing the website, I can understand why he was misled. The homepage prominently displays an image of a car with L plates, and scrolling down, there are photos of drivers standing beside cars, holding pass certificates. Based on this, it was reasonable for him to assume that these were traditional driving lessons. However, upon further investigation, we discovered that the "lessons" offered were in fact virtual, not in-person driving sessions. Realising this, I immediately sought to contact First Plus+ for a refund. Upon reviewing their terms and conditions, I noted they state that refunds are not possible once lessons are scheduled, due to the space being taken. Despite this, I raised two support tickets with First Plus+ within 10 minutes of payment. This was the only available contact method, as no phone numbers are provided on the site, and all listed contact addresses appear to be either non-existent or dubious. A search of the postcodes on Google Maps reveals no actual businesses—just abandoned or deserted buildings with mail drop boxes. Despite submitting the tickets quickly, I received no response. I also attempted to use the live chat feature on the site numerous times over several days, but was unable to speak to anyone. This appears to be a deliberate attempt to avoid refund requests. In response, we contacted both the Fraud Squad and our bank to inquire about a refund. We were informed by the bank that as soon as the funds were deposited, they were instantly transferred out of the account. Their approach makes it incredibly difficult to prove that we are in the right. The terms and conditions state that refunds are not possible once lessons are "structured." However, it was impossible to contact them before the "lesson" was scheduled, as they provide no means of direct communication. Furthermore, after our refund request, we received a generic email addressed simply as "Dear Customer," without any personalisation. This could be seen as a tactic to create a legal loophole, providing minimal communication to avoid liability. Given the nature of the business, we opted not to accept their offer, as we no longer wish to engage with a site that seems to operate fraudulently. We are concerned that continuing with this company could result in further financial losses. Additionally, the link provided in their email led to a dead website, which only added to our suspicions about the legitimacy of their operation.