Stunning product at a fraction of the…
Stunning product at a fraction of the price Packaging slightly damaged but product is amazing
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Digiland Ltd, The Outlet Store
Reviews 60•
4.2
Electronics & Technology4.2
Great
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
4.2
Great
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Digiland Ltd, The Outlet Store receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
First class service
First class service
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Staff were knowledgeable
Staff were knowledgeable, friendly & helpful. Prices good too
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Fantastic staff and very helpful and…
Fantastic staff and very helpful and great price
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
outletweb.co.ukAll reviews
60 total • Write a review
Showing 1 - 20 of 56 reviews
KB
LG TV
The second tv have ordered great value for the price compared to rrp.came in a replacement box not a mark scratch on it mint condition. Commcation emails delivery times all spot on.would highly recommend from both my orders
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SB
Complete Satisfaction
easy to order, prompt service, everything easy from start to finish
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VG
Went to digiland after looking on the…
Went to digiland after looking on the net, they had what I wanted in stock, and got the item at net price, talked to the guys there, had a good look at the product, great service, I checked other outlets and they would have had to order it in, next time I want an electrical item I'm going there first, thanks guys, 😃
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TG
Delivery was completed in a few days as…
Delivery was completed in a few days as confirmed when I made my purchase online.
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B
Customer service
Ordered my TV online and Collected it from the store, the sales rep assured me all the accessories were in the box, when I got home and opened the box the power lead was missing, I rang the store back the following day to he advised a replacement lead will be sent in the post, waited for a week nothing received, emailed the store for a update still no response, rang the store spoke to a sales assistant who advised they didn't post it out, spoke to the manager who didn't really apologise and just said he would post it himself, this was the first time I ordered something from here and will be the last very unprofessional would not recommend to shop from here.
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TR
I would award 0 if it were possible.
I purchased my Samsung UE43CU7100, 43 inch, 4K Ultra HD, Smart TV from Digiland several days ago. The sales staff were very helpful at the point of sale and it was easy to set up at home as they said. Unfortunately although it was factory sealed I placed too much reliance on the Samsung set up instructions. There should have been a protective plastic cover to peel off the screen but it did not have such a cover. By the time I realised this it was too late and I had in fact begun to remove the critically important polarising screen. I now have a badly damaged brand new TV. Thus afternoon I visited Digiland and explained what had happened. It is apparently not unknown - a repair would cost over £200 and labour would be £45 which the salesman said they might waive - I had hoped that it would be simply a matter of exchanging the TV but was told that was not the way the business operated. I was disappointed at the lack of care taken over a known issue and failure to alert me to this. I fully accept that I caused the damage to the TV but I am no expert in these matters. I did say that it would make good sense to simply swap the TV and they would have had a satisfied customer who would have recommended them to anyone else. However this will not happen so I award a 1 to the company and if I could award zero I would do so. Such a pity.
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BA
Their thing are Good and affordable
Their things are Good and affordable
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SH
Laptop replacement.
Product (laptop) purchased was faulty, so Digiland replaced it without a fuss. As it should do, but still nice when it happens.
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B
Amazing Customer Service
I ordered a Frame for my TV, despite being packaged correctly, it was broken by the currier. I emailed, within 24hrs, the postage had been refunded for the inconvenience, a new item was on the way and a discount code was provided for a future purchase. Customer service just doesn't get better than that
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OH
Bought a projector
Bought a projector. Next day told they had a stock error and they have cancelled my order. Still got my money. I just want the projector I purchased. Raging To make it worse you reply to my reveiw but not my emails. I don't want a refund I want the item I purchased. Not a wait on my money back.
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J
Digiland - You've let me down!
I've bought from Digiland as a standalone customer many times and always had a really good experience, so when my employer wanted a bulk order of Samsung mobiles to be distributed to staff for work purposes, I immediately suggested Digiland since I've known for a long time that Digiland are very happy to work with businesses. Purchasing a bulk order of phones was simple and the price quoted was very good so it was agreed by management that we would proceed with the purchase. Due to the value of the order, I had to collect the phones in person on behalf of my employer - something recommended by Digiland, and something I also agreed to do. Everything seemed fine on collection, until we got to the stage of unboxing the phones back at the office and powering them up, realising that many of them were already locked to other users profiles (PIN on lock screen, personal photos as wallpaper etc) and they had clearly not been checked correctly prior to being provided to us which mean't that the devices would have to be returned. The collection was also missing one of the handsets that we had paid for. My employer instructed me to return the locked/faulty handsets, which was easy enough to do and I was told that Digiland would be able to resolve all these problems quickly by running them through their Samsung software. I personally dropped them off, and having been told that the handsets would be available to collect quickly, I returned again 3 days later, assuming this would be ample time given the assurance that the fix wouldn't take very long. When I arrived, I was then told that the devices were still locked as Digiland hadn't got the permissions to unlock the devices due to their original place of origin being South America and not Europe. Surely this is something a company like Digiland has come across before, being a Samsung licensed Service Centre of 20 years, and something they should have been aware of??? If not, why are Digiland handling Samsung goods from continents that they don't have full permissions to manage? Firstly, that was a completely wasted journey for me both in time and travel costs and could have been avoided had someone actually bothered to contact me to say that the devices wouldn't be ready - Digiland had my business email and phone number, yet no one attempted to reach out. So we're now in a state of limbo waiting to see how long it will be before the devices we've purchased can be put right. We also haven't been provided a replacement for the missing device although I'm told we will receive one once the other phones have actually been sorted out (no timeframe for that though). It's a very good job that we're not in desperate need for the handsets given the fact that my employer has paid several thousands of pounds for these phones, and at the moment, we're minus 9 devices (over £2000 worth) - not like Digiland has considered that though knowing we bought the phones for business use. On top of that, I will have had to make 4 consecutive journeys to Digiland to get this resolved - which is time that would have been better spent focused on the job I'm actually employed to do - something which we don't feel has been taken into account by Digiland and this 'mistake' just appears to have been treated as though it's not a big deal. I'm not a courier - Digiland is not next door to where I live and not even in the same county as my employers offices so each journey costs me and my employer time and money. The devices should have been thoroughly checked prior to being allowed on sale. It also wasn't made clear to us prior to purchase that the model of phones we were purchasing were from Samsung South America (Mexico), and not European or international models. Yes, they work fine in the UK, but their origin should have been made very clear when we were offered to purchase the devices in the first instance, especially as many of the phones which we've got working come with a South American telecomms network bootloader included, and by default come with several pre-installed 'network specific' Spanish-language apps (some can't be uninstalled) along with default keyboard and language settings set to Spanish, which will each have to be removed or updated prior to being given to staff across all of the devices we purchased. It's really not difficult to be transparent. Overall, the experience has knocked my confidence in Digiland. I recommended Digiland personally to my employer on the basis that I believed they were excellent seller of new and reconditioned Samsung products and they've let me down considerably and the response so far doesn't seem as though anyone at Digiland is really that concerned. They've certainly knocked the confidence of my employer who will not be keen to purchase through Digiland again. You've definitely let me down this time.
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NC
Great prices and service
Bought a kindle item from them with a very big reduction, it arrived very quickly, completely as advertised. I am very impressed.
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