Review summary

Onduline Building Products Ltd has room for improvement based on customer feedback. Customers particularly appreciate quality, though some mention concerns about communication.

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smaltimento TEGOLE CANADESI…

anni fa ho acquistato TEGOLE CANADESI ONDULINE alla LEROY MERLIN senza che fossero specificate nell'imballo le problematiche di smaltimento. Bene ora ho dovuto smantellare il tetto su cui erano presenti e mi ritrovo a scoprire le difficoltà e i costi dello smaltimento. LEROY MERLIN se ne lava le mani e ONDULINE dichiara lo smaltimento nelle OASI ECOLOGICHE! L'azienda locale ha negato l'accettazione nell'OASI e mi ha presentato un'offerta più onerosa del costo dell'acquisto. Di sicuro NON CONSIGLIERO' più questo prodotto!

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A
Onduline Classic

I used Onduline classic corrugated roofing to roof a shed. I ordered most of the materials from Wickes (for free delivery) but they didn't have some parts so had to order them direct. After ordering, I then checked Trustpilot and was worried when I saw the average rating of 2.6 (from 4 reviews). However, the materials arrived the next day! Overall, I like the Classic corrugated roofing. All the sheets, etc are fairly uniform and the universal screws are good. However, I don't like the verging system using the verge pieces. They look like hip tiles/pieces and they are so big that they don't look good. For a comparison, Corrapol have quite a neat looking verge system for their corrugated roofing. I removed a star for the verge!

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Depressing customer support

Depressing customer support. Bought some supplies 10 days ago from Wickes, to be delivered directly from Onduline. Still haven't received the products or a single email or any form of communication from this company. I called Onduline yesterday and they gave me a phone number from someone who never picked up the phone. Wickes says they are still waiting for feedback from them...

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C
Rubbish webpage and poor customer support

For such a large company an extremely poor webpage, it let me add products put in my delivery postcode as i added goods the cost of shipping adjusted accordingly. I checked out , paid received an order confirmation. 3 days later an email to say sorry we dont ship to your location and its been refunded, they never even offered an alternative shipping company or cost. A booked job delayed , customer had wanted the onduline roof windows, they sent me to their local suppliers none stock the windows and none would order it from them. Most told me to change brands as they could not deal with this company

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Showing 1 - 2 of 2 reviews
mn

Poor after sale support and lack of English installation instructions..

I ordered two Onduline skylight windows to fit into my onduline cabin roof. I asked I advance for installation instructions, and was sent a pdf of a manual supposedly covering all Onduline products. This seems to be under constant revision, as it's one of several I've seen since I purchased onduline roofing sheets. It contains only vague instructions for installing the skylight, but I hoped for more detailed instructions when the product arrived. Sure enough, there was a leaflet in the box giving such instructions. But it had two rather obscured small B&W photos which are too unclear to be useful. More importantly, none of the instructions are in English, only German & French. I asked for English instructions but two weeks later have still received no response. Given that the 15 year warranty on the Onduline roofing sheets is contingent on correct installation, it seems very unreasonable for the manufacturer not to include adequate installation instructions for a component designed to be integrated into the roofing structure. Basically, once you've bought their products, you're on your own

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AW

Excellent quality material

I love the quality of the Onduline classic roof and the fixings. It's transformed our shed in to a robust, water tight fixture and looks really smart too. Very impressed.

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