Question 1

What types of cosmetic products does NALAH offer?

Accepted Answer

NALAH cosmetics offers a comprehensive range of beauty products including foundations, concealers, lipsticks, eyeshadows, and skincare items. Our product line focuses on high-quality formulations suitable for various skin types and tones. We regularly update our collection with seasonal and trending makeup options.

Question 2

What are your store hours?

Accepted Answer

Our store hours vary by location, but most NALAH cosmetics stores are open Monday through Saturday from 10 AM to 8 PM, and Sunday from 12 PM to 6 PM. Please check our website or call your local store for specific hours as they may vary during holidays or special events.

Question 3

Do you offer makeup consultations or tutorials?

Accepted Answer

Yes, we provide complimentary makeup consultations with our trained beauty advisors. These sessions include color matching, application techniques, and personalized product recommendations. Appointments can be booked online or by calling your local store.

Question 4

What is your return and exchange policy?

Accepted Answer

We accept returns within 30 days of purchase with original receipt for unused products in original packaging. Gently used products can be exchanged within 14 days if you're not satisfied with the color match or formula. Hygiene products like mascara and lip products have specific return restrictions for health and safety reasons.

Question 5

Are NALAH products cruelty-free and vegan?

Accepted Answer

Yes, all NALAH cosmetics are cruelty-free and we do not test on animals at any stage of product development. Many of our products are also vegan, and these are clearly marked on packaging and our website. We're committed to ethical beauty practices and transparency in our ingredient sourcing.

Question 6

How can I contact customer service?

Accepted Answer

You can reach our customer service team by phone at 1-800-NALAH-CS, email us at support@nalahcosmetics.com, or use the live chat feature on our website. Our customer service hours are Monday through Friday, 9 AM to 7 PM EST.

Question 7

Do you offer online shopping and delivery?

Accepted Answer

Yes, we offer online shopping through our website with various delivery options including standard shipping, express delivery, and same-day delivery in select areas. We also provide curbside pickup and buy-online-pickup-in-store services at participating locations.

Question 8

Is there a loyalty or rewards program?

Accepted Answer

Yes, our NALAH Beauty Rewards program offers points for every purchase, exclusive member discounts, and early access to new products. Members also receive special birthday offers and can earn bonus points through product reviews and referrals. Sign-up is free and can be done in-store or online.

Question 9

Do you provide shade matching services?

Accepted Answer

Absolutely! We offer professional shade matching services using advanced color-matching technology and expert consultation. Our beauty advisors can help you find the perfect foundation, concealer, and other complexion products. This service is complimentary and available both in-store and through virtual consultations.

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