No reply to email.
Contacted company by email and was quite a few days before I got a reply. Sent another email explaining what I was thinking of ordering on 15/6/26 and still no reply by today, 30/6/26. I have decided to go elsewhere to spend the £4000 plus that I would have done as I am extremely concerned after care would be terrible. In reply to your response (which was amazingly quick in comparison to your business emails) you are incorrect on two points. My second email to you was on the 15th June, not the 19th as you state. Also I never received any reply, automated or otherwise. This is no way to run a business and it looks bad that you almost immediately reply to a truthful and critical review. I note another reviewer mentions the same issue with the lack of email contact from you. I also note that you have not apologised to me on here. If a family emergency (which I am sorry to hear about) means that your business comes to a halt, you may want to consider your business model. You have lost money by not sending a quick reply to me and I find it hard to believe that you do not have anyone who could have responded in your absence.
