JB Pet Supplies Reviews

I have been waiting 2 months for a dog stroller, had Zero response despite my best attempts at making enquiries This is disgraceful service.. Most probably Scammers..😡😡 AVOID 😡😡

Great choice of products. The dog loves them 100% meat. Healthy options no additives Delivered in 24 hrs What’s not to like

I ordered the product on 14th September. It still hasn't arrived and they don't answer calls, emails or online chat. I believe this to be a scam website, and I can only assume the 5-star ratings are by mates of the scammers!

Delivery of subscription triggered as normal. They kept me apprised of any potential issues, and the cat litter was delivered well within the estimate given. Great customer service.

I placed an order over a week ago - I HEARD NOTHIG I chased them and finally got a rely after saying I would report them for fraudulent activity The 'reply' was just a notification cancelling my order I didn't request a cancellation, I wanted my goods My cat relies on this product(Sheba Creamy Snacks) to have medication placed in each day Useless company, cannot be trusted AVOID

I originally reviewed this company after placing an order, payment being taken and the company not responding to any enquiries about my order, or requests for a refund. I was convinced they were a scam. After many, many emails I was eventually refunded for my order, I never received an apology, or explanation. I definitely won't use them again.

Courier slow to deliver but JB supplies chased up for me, reimbursed me and then suddenly goods arrive. Thank you

My cat prefers a very specific brand of cat litter. Supplier problems meant that no business in the entire country could get hold of any stock. I contacted many in an attempt to find some (yes, I’m completely under the paw). JB Pet Supplies were the only business to make a follow-up contact a few months later to let me know they had it back in stock. I placed the order Sunday, it was dispatched Monday, and I received it Tuesday. I received confirmation E-mails at each stage. Outstanding service.

Sent the wrong item and there was no packing just taped the boxes of dog food together. Won't give me a refund or allow me to return the item (one box is ripped because they taped the boxes together without putting a layer between tape and box so it's impossible for me to open without tearing the box). The other two boxes are fine as i gave up trying to open it when i realised it was the wrong item any way. Emailed me back at first now just ignores me. Awful company.

Great Prices and super fast delivery!

I carnt give a 5 star due to taking longer than I expected with paying £4.99 delivery which should be next day but waited nearly a week but did send email asking where my parcel was they replied straight away then I got my parcel next day so not sure what happened

Great service, quick delivery and great prices!

Excellent- first class service & product

Ordered cat litter. Delays in shipping were communicated clearly but only received four bags when I ordered 5.