I have had an incredibly frustrating and disappointing experience with Irwin Jones Estate Agents. I moved out of my apartment nearly three months ago and am still waiting for my deposit refund, which they seem intent on withholding despite multiple requests. They initially tried to deduct an excessive amount for cleaning, which I contested and managed to reduce. They then promised my deposit would be returned within 3-5 days. When that timeframe passed without payment, they claimed it would clear by midday the next day.
After several more follow-ups, they even stated they had confirmation from the bank that the payment had been made, yet here I am, three months later, with no refund. It’s becoming clear that their intent is to avoid paying my deposit back altogether. This agency is deceptive, unprofessional, and willing to lie about payment statuses to avoid fulfilling their obligations.
If you’re considering working with Irwin Jones Estate Agents, I strongly urge you to think twice. Their handling of deposits and their misleading communications are unacceptable. Save yourself the stress and avoid this agency at all costs.THEY ARE SCAMMERS!!