H MART Calgary Beacon Hill. Need more Staff training
I’ve only given them two stars because they are dealing with my problem, or I would have left it blank, no stars. Moreover my wife and I were shopping at H Mart Calgary Beacon Hill. 11810 Sarcee Trail NW, Calgary, AB T3R 0A1, Canada
My wife and I were at the fridge aisle where the tofu were. When she picked up a box of tofu and the foil on the package wasn’t sealed properly, so the tofu water spilled all over my wife’s designer winter jacket that we just got dry cleaned which cost a lot of money because it’s real fur and leather. Which involves leather dry cleaner specialists.
At the beginning of the unfortunate event, we weren’t as upset as we were about to be….. I rushed to look for an Employee to help us to get some paper towels. This lady employee looked super annoyed by me asking for her assistance, my wife witness this as well. She didn’t ask what has happened, throws me the paper towel and walks off without a word said. NOW! My Wife and I are livid! We found another Employee which was a pleasant to work with, got us to the manager and dealt with our problem. Moreover, this other supervisor or manager that was standing beside him with a glove in his back pant pocket, kept staring at my wife, and I. Not just any stare, A threatening stare, like he was gonna stab us, or our lives were in danger or perhaps my wife and I may have to call 911 to get the police involved, because we felt our lives may be in harms way, because of his unpleasant presences, and his death stare. My wife asked him what are you staring at? Furthermore we believe this supervisor working at H Mart that’s giving us the super death stare, knew no word of English. He said nothing the whole time just stood there and stared us down like we were about to square off like Manny Pacquiao vs Ricky Hatton. Of course I would be in Pacquiao’s position, if fireworks did happen.
The Mannger that dealt with our problem told us to get an invoice for fro the dry cleaners and come back with it to customer service and they will deal with it. Before that, we were having an argument. I appreciate this manager dealing with our problem more over before that we were having a little bit of an argument. This manager also lost abit of control and had abit of temper problem and started raising his voice. So I raised mine as well. After he heard our full story then he controlled his emotions and listen to us and dealt with our problem.
Yeah, the last moment my wife said the funniest thing to the manager, she said, can we still shop here? The manager said, of course shop buy more so we can pay for your dry cleaning.
Because I think this is a problem with H mart employee training, and it seems that the manager can’t solve it, so I tried to find H mart’s consumer complaint hotline, but I couldn’t find it online. So I must post our story here for all to read.
NO MATTER WHAT Occupation you are in I believe you must listen to the customers full complaint and understand the situation before assuming and attacking the customer.
