Nightmare
Nightmare! Every referral is an adventure and just try to contact them...just try! Website and referral platform are not fit for practice...how is this company still viable?

10 months ago
Nightmare! Every referral is an adventure and just try to contact them...just try! Website and referral platform are not fit for practice...how is this company still viable?
Over a year ago
Worst occupational health experience I have ever had, terrible forms, broken processes, threatening emails, unsympathetic Drs. Has been genuinely traumatic.
Nightmare! Every referral is an adventure and just try to contact them...just try! Website and referral platform are not fit for practice...how is this company still viable?
Horrendous. I received someone else’s appointment letter with their details. Took months to get my fit note to start my new job, held up me starting my job by MONTHS. Unsympathetic managers when you complain about your care- just abysmal
Worst occupational health experience I have ever had, terrible forms, broken processes, threatening emails, unsympathetic Drs. Has been genuinely traumatic.
Awful. I have to use it as my company subscribe to it. The website is absolutely rubbish they keep emailing to get the same info constantly ( Do they lose them ? Sell them ? ). Not professional. Avoid if you can
Awful company, unprofessional staff and ridiculous cancellation policies AVOID AT ALL COSTS
Aweful. No out of hours service even though there is a number. It just goes through to an answerphone. Takes 3 days to get someone to actually call you back. Aweful provider. If you care for your staff, do not use Heales for your occupational health.
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Heales Medical is a leading provider of occupational health care services in the UK, focusing on enhancing workplace health and safety. The company specializes in developing tailored Occupational Health (OH) strategies that not only meet statutory requirements but also aim to improve employee well-being and productivity. By addressing workplace health issues proactively, Heales Medical helps organizations reduce absenteeism, retain quality staff, and foster a healthier work environment. The company serves a diverse range of clients, including businesses looking to invest in their workforce's health and fitness. With a network of experienced OH practitioners across the UK, Heales Medical is well-equipped to deliver comprehensive services that prioritize employee health, promote a safe working atmosphere, and support smooth return-to-work processes. Through its commitment to confidentiality and health promotion, Heales Medical strives to make a significant impact on the overall performance and profitability of its client organizations.
Heales Medical receives overwhelmingly negative feedback from consumers, with all reviews rating the service at 1 star. Reviewers consistently describe their experiences as nightmarish and horrendous, citing issues with the referral process and a lack of responsiveness. Many express frustration over receiving incorrect appointment letters and delays in obtaining necessary documentation, which have significantly impacted their job starts. The website and referral platform are criticized for being unfit for practice, leading to repeated requests for the same information. Additionally, the staff is described as unprofessional and unsympathetic, with some reviewers mentioning traumatic experiences due to poor communication and threatening emails. Overall, the sentiment is decidedly negative, with consumers strongly advising others to avoid Heales Medical.
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