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Great Lake Fashion has room for improvement based on customer feedback, though some mention concerns about customer service and poor quality.
The product ordered was flimsy quality and did not match the design advertised. When I asked to return, I was given a return label for China, despite the company indicating it was in the Netherlands. Cost of returning is prohibitive. Do not use this company.
If I could rate zero stars I would. The clothes are shipped directly from China but they make it appear that it’s Netherlands based. Great photos on website really cheap materials in reality. They say they will send you a return shipping label for free 30 day returns but what they mean is they send you the return shipping address in China. Then you are required to pay for return shipping which costs ALOT of money to send it back to China more than cost of item so your forced to keep it. Very sneaky!!! They’re earning tons of money by tricking people.
The clothes just don’t measure up…I really wasn’t expecting the shirts I ordered to look the way they arrived - the description and the front only pictures did not indicate that the back was open! And despite free shipping in Canada, I’m expected to return the items to China at my own cost!! I think I’ll cut my losses and send the shirts to the thrift store for someone to use for fancy dress. My advice is do not buy from this company.
Very poor customer service. I emailed them several times with no response. I tried to cancel an order 10 minutes after I ordered the item and they had already shipped it. Do not purchase from this company
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greatlakefashion.com60 total • Write a review
says you can cancel order within 24 hours but no one answers your immediate email for over 24 hours so that’s false. Items don’t fit and aren’t the colours pictured/ordered, look cheap and made poorly. “Donna” needs 3 emails and 4 days to reply to request for return and refund when it says 24 hour reply and 30 day return window. Present as a Canadian company (plus Netherlands office) but products are made and sent from China. Just found out return costs (to China!) cost close to $100 with tracking which is necessary. Definitely do not buy from this company.
The website says they ship from Canada, the product shipped from China. The product received was a cheap knock off that looked nothing like the picture. It was 100% polyester but advertised cotton blend. When we requested a refund, we received a prompt response, but we're responsible to ship it back at our cost to China.
Lesson learned. When buying from a random internet site, you may just get what you paid for. I bought a cheap dress, and got a cheap dress. Tacky fabric, poorly cut and unflattering. Unwearable. It resembles the picture but not quite. Despite the slightly misleading website info, not Canadian. Buyer beware.
The website is sneaky. I specifically was searching for CANADIAN linen clothing. Their site stated that they only ship to Canadians, not internationally. I placed an order and received from China..2 good items but the dresses did not match the description or photos. I emailed to inform the company I wanted to return the dresses. They answered within half a day and gave me a return address. An address in China. Return postage that would cost me nearly$100. Obviously won't be returning. They get 2 stars for quick communication and 2 good items. But I sure don't appreciate being duped.
Item I received didn't remotely match what is advertised on the Web site. Plus, the sizing is completely off even though I used their sizing measurements to order. This is a cheap item belonging to Shein and definitely not worth CAD$60 I paid for it. Let's see if they issue a refund.
I purchased 4 items from Great Lake Fashion. I got the impression from the name that they were a Canadian Company (fool be me). I paid 195.00 for 2 tops and a pair of pants. I assumed for the price they would be someone reasonable quality as the photos depicted really nice items. I waited over a month for the order and then did more research into the company to find out why it was taking so long. I then found out the items from the tracking info was coming from China. I contacted Donna Immediately and explained that I thought I was buying quality goods and would return them if they were not ok. She was very polite and agreed that I should. When I received them they were the worst quality I had ever seem in my Life. I am a middle aged women so I have seen enough. The top had surging threads hanging from it. The XL pants I bought had a waist of 10". ( I did follow their chart size suggestion) All in all a bad experience. Now I was sent a return label, I found out it will cost me another 60.00 to have the items returned. I decided to eat the order and warn other ladies about my experience. It is so hard to shop online these days when companies are disguising themselves and posting phony photos of the merchandise. If I could post photos of the items I would.
Okay so I’ve bought from these guys a few times and never had issues. Last week I ordered again and they sent me the wrong thing, which was annoying ngl. But I emailed and Donna responded super quick and was super helpful. They sent the right item out and even told me to keep the first one. Didn’t expect that at all. Really appreciated how they handled it.
FRAUD ALERT! Sounds Canadian, right? Not even a little bit. Items ship from China. 24-hour cancellation? Sorry not sorry. You'll get an AI-generated email from "Donna Brown" telling you the item is shipped and there's nothing they can do. Quality? Funny. It's the Shein of Temu. Don't get sucked in by the perfectly executed website and professional photos. All fake. All garbage.
I ordered two "linen" tops in a size 3X - cost over $100.00. When they finally arrived, they were tiny little things made out of polyester, not linen as advertised! Now I have to ship them back to China! I thought this was a Canadian business. God only knows how much the shipping to China will cost. Not feeling very confident about seeing my money again. This is a terrible company! The quality of the clothing is horrible!
BUYER BEWARE. Order placed, tried to cancel within 2 hours as on website cancellation policy, "full refund if within 12 hours". Did not honour. Order received and instructed to fill out form with return address to China. Order was 99.91, return was 84.00 with tracking for obvious reasons. All returns go to warehouse in China. Returned same day received July 14, 2025 as size was that of child's, not adults, despite cost, out of principle and that no one has to be subjected if fully aware again. Misleading as not Canadian company. Contact in Netherlands. When searching, comes up "shipping free" yet on website although 30 day returns "customer fully responsible". Free shipping in Canada BUT Returns are to China. Can provide full documentation to support, as well forwarded documentation to appropriate government department to investigate and RBC Credit card are aware. Still waiting for 99.91 refund since July 14, 2025, was told shipping cost would not be covered. A matter of principle....letting you know. UPDATE: AUG. 21, 2025 Received notification via tracking that package was accepted at customs in China on July 22, 2025 and that package was received by Great Lake Fashion as it has been one month since returned. Notified Great Lake Fashion today and requested when refund of order and cost of return(as they had not honoured 24 hour cancellation) would be credited to my credit card. Waiting to hear back. UPDATE AUG. 22, 2025 Received a automated response asking for me to send tracking number and notification that package was not received. Reminded "Ms. Brown" that the tracking number was provided on date of return July 14, 2025, as well in most recent email both in subject line and body of message Aug. 21, 2025. UPDATE: AUG. 25, 2025 Subsequent to Great Lake Fashion indicating package was not received. Canada Post wrote up a "Service Ticket" and will be investigating and will send notification when package is received.
I was sent a 100% polyester dress when advertised as 100% linen. After I sent photos of the tag and they acknowledged the falsely advertised garment, Great Lakes still asked me to go through the inconvenience of returning the time and only after a huge amount of wasted time, finally came back with saying I didn't need to return it and as a 'good will gesture'' would give me 30% refund. Terrible company!
Well, I thought I had checked out this site, trusted the Netherland address and still it's a scam!!! Ordered July 14,2025 and my two'100%'linen dresses arrived last night. Oh, guess what? Both dresses are polyester 95% & 5% spandex and MADE IN CHINA!!!! and neither fit nor same as what appeared in the photos on the website. I have emailed support and will donate these items as I suspect the cost will be more than I paid for the dresses. One was on sale and the other full price with a 5% discount. Not impressed! Fool me once, shame on you, I got fooled again so shame on me.
Zero stars! Scammers! Do NOT order from here. The clothing description does not match the actual clothing at all. Horrible quality junk from China. I paid $68.00 for a dress that was "on sale" and saw the identical item on Amazon for $14.99 regular price. Donna was the person who helped me with sizing and when my 3 dresses arrived they were all too big as well as not the same material or pattern that was described and shown on their website. Good luck with returns! They scam you! You won't see your money again so you may as well keep the items and donate them. I paid Canada Post to return them to CHINA even though they claim to be out of Toronto, and head office in Neatherlands, and they said unless I have a tracking number that they can't help. You only get tracking numbers if you use a courier company which would have been way too expensive. I paid $70 to mail them so now I'm out the cost of the 3 dresses and the mailing cost. And guess what?! No refund on my card. DONNA is probably a fake name. The address for the return was a joke too. Something like...turn east out of 2nd floor elevator bull$hit, when I asked Donna to confirm that this was indeed a real address she said it was. Anyways now all I get from them is crickets... no refund and no package has been returned to sender. I've reported them to the Better Business Bureau and to mu credit card company so hopefully they can not continue to scam more innocent people.
I am beyond frustrated and honestly confused by this entire experience. I ordered two jackets—one would assume they would be identical, just in different sizes (XL and 2XL), especially since they were meant for a special event where we needed matching jackets. What I received, however, are two completely different items. The 2XL is actually smaller than the XL. One jacket has sleeve straps, the other doesn’t. One has a striped lining running in one direction, while the other has stripes only in the hood—and they’re going in another direction entirely. If I didn’t know any better, I’d say these two jackets were made in completely different factories! Customer service is a complete joke. I kept getting the same canned reply telling me to fill out a form for a return—only to find out the return address is in CHINA! The cost to return the jacket is more than what I paid for it. Why on earth should I have to pay for their mistake?
I wish I could leave ZERO stars. 1. they purport to be in the Netherlands, when they are actually in China 2. I cancelled my order within their 24-hour cancellation window, but they told me it had already shipped, even though their tracking information shows it wasn't picked up by the shipping company until a FULL 7 DAYS after I asked them to cancel the order DO NOT BUY FROM THEM!! Fraudsters!! the positive reviews all seem fake!
Thought I was ordering from a Canadian Company. After placing order, and following the tracking which took over 2 weeks to receive, I can see it was coming from the Netherlands to Minnesota. When it arrived, the clothes actually came directly from China, and very poor quality. Like from the Dollar Store. Now time to return and I have to pay for return to be sent back to China! Over $65. There was no mention of the clothing having to be returned to China. Total rip off.
