Abysmal staff!! Frustrating service!!
A year of phoning to talk to the most frustrating, infuriating people, nobody seems to have a clue what they are doing, there is no actual person above customer service to talk too, no other number or email..
Over a year of waiting for my tax rebate..
sent a letter of complaint-not recieved, 2 letters about my tax rebate - not recieved, its like the twilight zone!!!!
When you do phone your talking to some tedious annoying automated service for ten minutes, then sometimes an hour before you get through.. joke!!
Seriously HMRC.. sort it out!! All of it..
I am a carer then got a letter from HM…
I am a carer then got a letter from HM Revenue & Customs in my name only on the Envelope and forms that stated I owned a company and I should fill in the forms about the vehicles, and expenditure, profits, losses, I incured, I dont drive I use the coach, have worked for 20years as a carer, have held 3 jobs at one time never ever claimed benefits not even when I was poorly and not being able to go to work, I managed ,now this Letter is giving me sleepless nights, am at work hardly eating, and am wondering is the letter for real or what ? I am in a permanent place of work and have been paying taxes since 2024 when I started as bank staff and worked my way up to being full time, I paid a £100.00 fine for when I was self employed, explained that my situation has since changed, am wondering where they get all the information about me having a company, maybe using hoists, and moving my client in her wheelchair is classified as vehicle that I drive, I use slings and standing hoists, moh lifts, moving belts that is what I use in my type of work, Who gives out all the information because I had to send the form back telling them everything I have written here, Am so sick and tired thank God will be retiring in 2 years time am on fed up with everything being pushed on us who work our socks off and have never ever asked benefits I would go to a food bank if I was hard up but that was only once when I was ill for 5 weeks.
HMRC: 10 Years, No Job, No Refund – Just Lies and Excuses
Was owed an £800 tax refund. HMRC refused it, claiming I didn’t submit a tax return in 2015 — nearly 10 years ago — even though I didn’t even work that year. No job, no income, nothing to declare. What exactly was I meant to file — a blank sheet?
Now they’re axing fuel allowances for disabled people while MPs swan around with multiple homes, chauffeurs, and gold-plated pensions. There are more disabled people being born than ever, yet the help’s vanishing — but the luxury perks for politicians just keep growing.
This system isn’t broken. It’s bent. Bent as a nine bob note. HMRC and the government are running a legal scam with a straight face.
Beyond awful
Have been waiting for a refund for over a month. Everyone I have spoken to has said this would be done to no avail. Have spent hours on the phone trying to get through
1st advisor said they would raise a chq, never received. 2nd advisor said they would raise a BACS payment, never received.
Called today, waited an hour 10mins, advisor was not interested in the ref number I had, put me on hold, then line went dead.
Appreciate its almost end of tax year but really the service is appalling, after a month still waiting for refund and I am £670,25 out of pocket......absolutely at the end of my tether. They appear to be answerable to no-one. Who are they answerable to ?
I am a taxpayer and expect a better service than this. Rubbish, take note Labour !!
