Review summary

Getflix is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service.

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Based on reviews, created with AI

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DB

Da Bee

5 out of 5 stars
Amazing service and customer service

Amazing service and customer service. Works flawlessly.

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AL

A Lam

5 out of 5 stars
Good prompt response

Had problem with connection. Emailed the support team and honestly wasn’t expecting any prompt response. To my surprise, the support team responded quickly, politely and they were helpful. Thank you!

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J

Jessiba

1 out of 5 stars
Trial subscription scam - DOESNT LET YOU CANCEL

Worst trash that I ever used, I did a trial then they didnt let me cancel, i emailed them isntantly they replied to me after it charged me already for it, I kept insisting for a refund but they kept refusing, so I tried to use that trash, but guess what? netflix detects it and blocks it so I wrote the support again, been waiting for them to reply now for 5 days ABSOLUTELY NOTHING. Stay as far away as you can from those crooks.

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BK

Ben Kay

5 out of 5 stars
Awesome product

Awesome product, and if anything ever does go wrong the support is second to none.

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All reviews

60 total • Write a review

Showing 1 - 20 of 56 reviews
KR

I’ve been using Getflix for five years…

I’ve been using Getflix for five years and it’s great. Whenever I have any issues tech support always helps me out. Definitely recommend!

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B

Great service

Great service, great support.

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GM

Good Service

Good Service. Helped find an unusual issue with Hulu and its now fixed.

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LW

Exceptional service

Exceptional service, very helpful and very quick! Solved my problem straight away!

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FB

A1 customer support

Brilliant customer support and always quick and happy to help. The rare times there is an issue, the team get it resolved within a day or two.

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SG

Good product, great service

Have been using for a few years and has worked consistently. There are periods when there might be some issues, but the support is there and they try to fix the problem.

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A

I have been using for 15 years

I have been using for 15 years. Service has been excellent. Response to any issues is lightning fast and helpful. Of course, not problem free, but they are dealt with by humans promptly. Couldn't be happier

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DD

Great Service with Fast and Efficient Support

Great service. Fast and efficient support. Well designed website with all the information you need to do any configuration necessary. Works as advertised via app and SmartDNS for whole network coverage. Been using it for years with few issues.

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TD

Have been a customer of theirs fohr a…

Have been a customer of theirs for a long time and there's DNS services brilliant however they're getting a one-star rating because of how they treated us I could log into my account last night as my subscription had run out so I logged in and went and paid for another year as soon as I had paid everything stopped working so I logged out and when I tried to log back in I got a message saying my account had been disabled. So basically they took my money charged my card and then disabled my account we've not been able to watch any of our TV shows as a family and missed it important live stream on channel 7 of a family member on the news overseas causing considerable distress to members of our family. We emailed them and had a pretty useless reply saying it will have to be referred to the billing department haven't heard anything back cannot watch any TV and I'm pretty disgusted by the way a loyal customer has been treated. Sadly I doubt they even care about this review and I doubt they'll even bother to reply we'll see

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ag

Good reliable service

Good reliable service, i use it for at least 3 years

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M

11 years of great service

I've been using Getflix for 11 years now. Their Smart DNS and VPN services are excellent, and I use them daily. Issues are rare, but when something does come up, their customer service is quick, courteous, and effective. Just recently, one service stopped working due to changes on the service’s end (not Getflix's fault), and Getflix promptly identified the issue, made the fix, and followed up to confirm everything was working again. I'm a happy long-term customer and recommend Getflix to family and friends when appropriate.

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EL

Subscription scam

Subscription scam

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M

Works great

The service works great, and the few times I've had issue, their support was excelent. I will recomend it 100%

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DB

reliable service with excellent customer service

I have been using Getflix now for over 3 years and have since upgraded to their yearly plan. Not that Getflix is without its share of issues, but what is fascinating is their excellent customer service and timely problem solving. They are quick to respond and in my case all issues fixed in a timely manner. It’s a service I have recommended to many of my friends.

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AS

Been using Getflix since 2017

Been using Getflix since 2017, in those 8 years I have only needed their help twice, and both times their response was fast (about 1 hr) and solved my problem.

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N

Good service

Good service, not expensive - when problems do arise the support team are always quick to help and acknowledge you and work to fix the problem. Note: I have a lifetime account, and still receive solid support while not being a regularly paying user

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JR

As always

As always, resolutions within a week.

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PR

Easy to use VPN service and support is…

Easy to use VPN service and support is responsive when there is an issue. I would recommend them as good value.

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JR

Pretty stable and good value VPN

Pretty stable and good value VPN. When there are any issues, the Getflix support is always excellent with a very fast response, further investigation and solutions that, in our experience, have always provided a solution.

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JB

Getflix support

Getflix support is always prompt and the instructions for any troubleshooting have been clear. The service is very stable. Thankyou.

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