Purchased a set of downpipes just before 5pm. Cancelled my order less then 2 hours later and they refused to give me a full refund even though they had not done anything. They claimed their warehouse was still open and their credit card company charged irreversible fees. They offered store credit and went on to a back and forth email thread about their hands being tied regarding the fees. This company is shady and I have never had issues like this with other online auto parts retailers. AVOID AT ALL COSTS.
I ordered a diffuser for my son’s car. Then my husband informed me that it wasn’t what i needed at all. I reached out to cancel my order 2 minutes after placing it and they told me that they would keep 10% for a restocking fee….2 mins after placing the order! Do not order from this company..there are plenty of other companies out there that you can get what you need and they’ll actually care about you as a customer. Sad thing is we are getting ready to build my sons Audi for him and was getting ready to place a lot of orders with this company.
Ordered a carbon fiber spoiler, but within an hour (on a Saturday) I found the exact one I was looking for. I purchased the preferred part from the store that carried it and immediately emailed to cancel this order, believing I would soon buy other parts from them. That is where the ridiculous email thread began. They informed me of a 10% restocking fee no matter what if you cancel an order. I advised that this would not be acceptable since nothing had been done on their end. They then stated that instead of returning my money, they would give me store credit. I didn't want store credit, and advised to refund the purchase. They kept trying to persuade me to keep the money as store credit, while with ever email I was more sure I would never patronize them again. They decided that $40 was worth a customer, and any future revenue combined with a bad review and poor word of mouth to everyone I know. They had a chance to have my business, apparently they are not doing well needing to keep $40. Unprofessional, and misleading.
I’m going to be 100% honest this is the worse experience I ever had when buying online…if you are looking for the most dishonest company look no further German car accessories is the one from the beginning till the end they did nothing but lie when I first open the site it says if I give my email I get a 10 or 15 % discount I was really looking forward to it since for 2 simple metal pipes they charge me 700$ but I never got the coupon sent to my email and I had no choice but to pay the full price then on the description it says clearly that it would be ship in 6 days and didn’t get ship until almost a month after I tried to complain and was told that it was getting ship expedited another lie then when I finally got it I realized it wasn’t made in the usa or Germany is a audi this guy takes advantage of people and when a customer places a order he places the order himself from a Chinese company the package label had the country of origin which is china the company name and there number and address I couldn’t believe it this guy is scamming people then to make things worse the down pipes supposed to have 2 holes each for the oxygen sensors my car takes 4 sensors and it only had one each so I tried to contact him and he ask me for the vin and right after that he disappeared this guy will do the same to you stay away .. if anyone doesn’t believe just message me on facebook Gilberto Gonzalez from pompano beach I have all the proof this guy is a ripoff
This is not a legitimate business and is defrauding me for over $1,000. . BBB complaint number 23222831
I purchased exhaust from them on Mar. 27th and it is now April 21st and still no product. Constant excuses about "Production line, etc" issues. Finally they admitted the product is coming from Taiwan. Their website deceitfully states "5 business days", this is a lie. Their products are drop shipped from out of the country. It has been over a month now and still no exhaust. This is "false advertising" to get you to buy their product over another. This violates both the Lanham Act and FTC Section 5. I will be looking to sue this company for false advertising. Their phone is registered to a "Marianette Yovish" not even a business. They keep stating that shipping times, etc are listed on their site, but this assertion is FALSE. Look at the email and website pictures I have enclosed. It is clear they are falsely advertising availability to defraud customers. I have attached an email that clearly states that " Your product is ready to ship" this was blatantly FALSE! There is no statement on the product page that states anything is "out of stock" and they had plenty of time to respond to me that the item was out of stock but instead they kept deflecting on the delay. This is obviously a delay tactic. They know that they do not stock anything but drop ship from the production company that is out of the country. I still have not received any tracking info on the item while they have my $1,200. They could have let me know on March 29th that it was "out of stock" but instead they were asking for a VIN number? (see attached email) Delay tactic........
Typical lies from this company. Klarna ruled in my favor (I have the emails to prove it) and I will be refunded for the product that I never received from their company.
Their response is clearly defamatory and if they were legitimate they would have a "Real Address" and be a registered business and I would sue them for defamation. The only have a business presence on the internet and they are a foreign business representing themselves as domestic. Why can you not call them? only email and text? They are the ones committing multiple accounts of fraud and I have reported them to the FBI and the FTC.
pending to resolve issue with seller, if it will be solved as promised, review will be changed, if not than sorry it will be negative
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
