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HomeFragrance House Reviews

Fragrance House

1.8 out of 5 stars
1.8 out of 5 stars
1.8
|Poor|5 reviews

TrustScore

1.8
1.8 out of 5 stars
Poor
5 out of 5 stars
1
4 out of 5 stars
0
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
4
5 reviews in total

Featured Reviews

4/4 slots
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POPULAR
David Hickey
David Hickey
1 out of 5 stars
1/5

Not Delivered within agreed time frame

Ordered on the Monday and paid extra to have item delivered via Royal Mail Tracked 48 as this was for a birthday present...Read more

🔥 High engagement
POPULAR
Desiré Burke
Desiré Burke
5 out of 5 stars
5/5

Michaela served me and i bought Daisy…

Michaela served me and i bought Daisy from Marc Jacobs and very happy with the product

🔥 High engagement
POPULAR
Sheena Lumsden
Sheena Lumsden
1 out of 5 stars
1/5

Terrible!!!! Be aware!

Package arrived with only a free sample inside. Customer service is shocking and they are saying that I am in possession...Read more

🔥 High engagement
POPULAR
Claire Hunter
Claire Hunter
1 out of 5 stars
1/5

Purchased Jean Paul Gaultier Ultra Male…

Purchased Jean Paul Gaultier Ultra Male aftershave at Christmas - hasn't been able to be used as spray has developed a f...Read more

🔥 High engagement

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Ian Bailes
Ian Bailes
1 reviews
almost 3 years ago
1 out of 5 stars

very poor quality products i sent one…

very poor quality products i sent one back and they took £4 of my refund for the free delivery it cost me £7.65 to send it back ripoff

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Review summary

Fragrance House receives overwhelmingly negative feedback from customers, with many expressing frustration over poor product quality and inadequate customer service. Reviewers report issues such as receiving only a free sample instead of their ordered items and being charged for returns, which adds to their dissatisfaction. While one customer praises a staff member named Michaela for her service and expresses happiness with their purchase of a Marc Jacobs fragrance, this positive experience is overshadowed by complaints about faulty products and delayed deliveries. Several consumers mention that items did not arrive within the promised timeframe, particularly when using Royal Mail services. Overall, the sentiment leans heavily towards disappointment, with 80% of reviews reflecting negative experiences.

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Based on reviews, created with AI