Rudest so-called "Customer Service" ever
After signing up to their newsletter to get a discount on a dress I was saving up for, I was bombarded by emails - several per day, clogging up my inbox, so I decided to unsubscribe. However, the unsubscribe link in their email took me to their website home page, and after several minutes looking, there was no option to unsubscribe either. I therefore used their "contact us" form to alert them to the fact that their unsubscribe link was broken and there was no way for me to unsubscribe, which is illegal, and that perhaps if they didn't send so many emails, less people might wish to unsubscribe. This was their response:
"You’ve been unsubscribed. Our technical team will review the unsubscribe link—because, you’re right, that’s definitely not how it should be working. Of course, a simple note pointing that out would have sufficed, but since you opted for direct comms… a matching response seems fair. Thanks so much for the legal clarity—truly, what a revelation. And as for the assumption that “maybe then fewer people will unsubscribe,” an interesting take, though not exactly grounded in reality. Regardless, we so appreciate the unsolicited guidance. Hope the rest of your week looks forward and upwards."
I was not rude, I did not use any swear words or insulting/derogatory terminology, unlike their responses to my unsubscribe request. Oh, and 3 months later, when I search for how to unsubscribe on their website help page, it comes up with "no result found"!
ADDENDUM:
Less than an hour after my above review was reviewed by Trustpilot and published, FlorenceStore published their response below. Thankfully, they have published my original message to them so everybody can see that my above review is factual. For FlorenceStore to claim that my statement "it is illegal" is a legal threat, to use their own language "is an interesting take but not exactly grounded in reality". It's appalling behaviour for any retailer, regardless of how they choose to interpret feedback on their email spamming. Another reason to wish there was a lower rating than 1 star.
