Review summary

FEATURE has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and expensive.

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jS

jack Steve

1 out of 5 stars
Bad experience

Bad experience, bad seller. I bought a pair of Adidas shoes and waited three days for a confirmation email, but I never received anything. I contacted them, and they told me my order was being processed. I told them I didn't have a payment confirmation email, or that my money had arrived. I don't know where it is. I logged into my account and found my order had been canceled and they didn't tell me ...!!!! I don't know if the company owner's are aware of what's going on in their company, or what their employees do with customers and orders...???? I DON'T RECOMMEND TO BUY FROM THEM

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B

BC

1 out of 5 stars
Undisclosed “Final sale” purchases!

This company sent me a 25% off code as a “welcome to feature” email. The item they sent was the wrong size. When I attempted to return, the item was “final sale”. There was no indication of this even in the fine print of the email I received. Typical returns are for store credit only. Which is terrible customer service.

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S

SR

3 out of 5 stars
Better deals

Too expensive, better deals

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DD

Damian Dawson

1 out of 5 stars
Horrible customer service

Horrible customer service. Ordered a $1.2k jacket from them that was too small and they wouldn’t let me exchange it because it was on sale. Never shopping with them again.

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Company details

Fashion & Clothing

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60 total • Write a review

Showing 1 - 20 of 56 reviews
JY

🚨SHOE TRAFFICKING COMPANY BUYERS BEWARE🚨

THIS COMPANY HAS THE LOWEST MENTAL IQ OUT OF ANY CLOTHING COMPANY TO EVER EXIST. THE PEOPLE WHO CREATED THIS MUSTVE BEEN BLIND AND DEAF ABSOLUTELY STINKY PILE OF SHIT COMPANY BUYERS BEWARE SOMETIMES THEY TAKE DUMPS IN YOUR SHOES YOU ORDER

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D

Horrible customer service

Horrible customer service. They put out a sale and when you buy…..there are no refunds or exchanges on sale items. They don’t disclose that item is final sale during purchase but only when you request a return is when they present the return policy when requesting returns. They are not transparent. Would not recommend.

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AA

I ordered shoes from feature 18 days…

I ordered shoes from feature 18 days ago still not arrived they emailed me saying the wanted my address I sent them my address then no response for now a week not a single email

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FA

Just Not Good Anymore

Have had three separate bad experiences from this store now. Almost no customer service. Some sale items won’t be listed on the app. Really weird that they offer a sale at the same times everybody else does(I.e. holidays) but they won’t honor any type of return or even exchange for another size. I’m just done with this company. I’ve supported since they were a smaller store in Chinatown but they’ve lost their way. And please do something about training your wack people in store.

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F

FEATURE IS KLUTCH

Feature always comes through with their on time shipping and new arrivals in the sneaker game.

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EL

Always on point.

Always on point.

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AL

Great customer service

Great customer service! Thank you!

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KJ

stay away from this seller

stay away from this seller. i had such a horrible customer service experience. I ordered a pair of shoes and the usps package was sent back to the original sender for some reason, not their fault. But then, they told me I have two options: resend or store credit. I was busy and was not able to reply for a day or so. They then automatically turned it into store credit, which is what I did not want. The never warned. I wanted the shoes.. Now I cannot even buy the same product because the discount code does not apply anymore. They refused to do anything after repeated request on further resolving this.

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ME

The StockX of retail..

The StockX of retail... low rent streetwear and shitty return policy. Allegedly selling dupes...

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CV

I had to give at least 1 star to even…

I had to give at least 1 star to even comment so it's really no STARS!!!!!!! THIS SITE,STORE WHATEVER IT IS,,,,THEY THE WHOLE COMPANY IS HORRIBLE NOT EVEN A PHONE NUMBER SO U KNOW THEY AIN'T SHIT!!!!! THEY DO NOT DO RETURNS OR EXCHANGES,,,, I'M STUCK WITH A 100$ PAIR OF SNEAKERS I CAN DO NOTHING WITH!!!!! TRUE SCAMMING,,,, U HAVE BEEN ⚠️ WARNED THOU!!!!!

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mP

Awareness

I purchased shorts on the app For 50% off and called to see would there be a sale on the website for the top and was lied to so I purchased it full price and not even less than 24hrs the website had a 50%off sale. I reached out to see if they would honor it and they said NO even though they lied to me. Be aware of their shady business and unreasonable return/exchange policies.

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R

The easy way

What's so easy to get the shoes with sister..

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cz

They dont do exchange/return on…

They dont do exchange/return on discounted shoes. Terrible app. Every customer has the right to return their purchase per limited days.

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AP

This is a scam company

This is a scam company. They charged me for some shoes and canceled it. You would think they refund you your money.. it’s been 3 weeks already and still haven’t even received anything nor can I get anyone to help me. Only way you can get your money back is to hopefully dispute it and or be in Scottsdale/La and go in their headquarters. I’m just doubting this is a reputable company to buy from

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DP

What I needed

Smooth process through & through

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J

Wrong product description and…

Wrong product description and specification! Refuse to compensate for return label as goods are no longer in the shipping destination. Poor service! Beware!

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PR

Ordering from this site is an absolute…

Ordering from this site is an absolute joke. Sneakers never arrived as many others have mentioned. Customer service insisted that they had shipped, even though the tracking info did not reflect this. I had to do a chargeback to get my money back because their CS is so poor. Please don't order from here.

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JC

Purchased a digital gift card

Purchased a digital gift card. Was told it takes 72 hours to receive it. That’s ridiculous. Do not purchase a gift card from here.

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RB

There’s no reason why an order…

There’s no reason why an order shouldn’t be able to be canceled if I had just ordered an item a few hours prior to me anting to cancel my order due to me ordering the wrong item. The company should also offer refunds on items and instead of store credit. This forces people to shop with you all and they have no desire to do so after a bad experience.

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JA

On point with everything

Always helpful with returns and fast with emails will always buy from them

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