Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Family Tickets has mixed reviews from customers. Customers particularly appreciate service, though some mention concerns about customer service.
I was very impressed with the customer service. After contacting them about my booking, the team handled everything quickly and efficiently. My refund was processed without any hassle, and the whole process was clear and stress-free. It’s rare to find such friendly and understanding staff who make things so easy. Highly recommended!
Very helpful
Prompt reply, courteous and very helpful
I have contacted Family Tickets on 2 separate occasions regarding my booking. The customer service reps were outstanding and extremely helpful.... Nothing was made to feel like a problem..... Highly recommend this company.
No description available yet.
Website
familytickets.com16 total • Write a review
Quick response, good communication, helpful staff when I made a mistake
Excellent customer service. I received a fast and comprehensive reply to my problem with my tickets. Very pleased with the help I received. Would highly recommend this company.
Chris H was extremely helpful when I encountered a boking error. He phoned me straight away and rather than just cancel the booking which he could have done in a second, he was patient enough to go beyond and rectify the problem. I will have 1 happy granddaughter now my tickets have been booked thanks to Chris. Chris also made sure to send me a follow up email to also confirm I was happy with the re-booked tickets. I would highly recommend familytickets.com for both prices and service.
Booked tickets nearly a year ago and got an email a couple of days before the show to say that due to an error we have changed your seats. Much further back!!! I am disgusted!! I will never use this company again, there’s a reason I booked those seats - nearly family and close to the front. Now I’m separated from my family!!!!!
Purchased 3 tickets 11 months in advance, 2 days before the show received a rude email, stating "because of a booking error in all the seats in row c we have re-allocated your seats". Which are now in a far inferior location. And they will let us know the week after what refund we might be given.
Worst Ticket Company Ever! Booked twice with these guys, and they let me down on both times, booked in presales paid for best tickets in house and they first gave tickets with bad views second event they cancelled and offered tickets for one year later, refused to amend tickets to another venue or date and now i cant get tickets for the show as tickets all sold, they expect me to take my three year old to watch Peppa pig a year from Nov when she may have moved onto other characters, they have zero value for customers! Avoid them as you will only regret using them to book tickets!!
My baby grandson took unwell before performance. He vomited several times outside venue. I went in to collect his goodie bag and we had to leave. I contacted family tickets who were so unhelpful. Told me nothing could be done about getting a refund or a credit towards another show. Totally unsatisfactory customer service. Won’t be buying through them again!!
Only giving 2 stars as we have not been to the show yet -I'm sure 'In the Night Garden' will be fabulous. My dissatisfaction is with the ticket suppliers. Foolishly I tried to book this on my phone and the option for them to choose the seats for us was the only option I could see. I then found that they booked us in not just separate seats, but different rows. Not a very good idea with small children. They then ran out of options to change these seats and could only offer another time/venue, which was not an option for us. I could not get a refund. I also found their attitude when trying to sort this out, was very 'unfamily' orientated and merely out to collect as much profit as possible
