Kompetent und freundlich
Mir wurde mit meinem Anliegen rasch und unkompliziert weitergeholfen. Zudem war die Dame vom Kundendienst sehr freundlich.
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Wrangler Online store
Reviews 60•
2.8
Fashion & Clothing2.8
Average
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
2.8
Average
60 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Wrangler Online store has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Wrangler jeans made in Mexico are a…
Wrangler jeans made in Mexico are a joke. Make sure they're made in Nicaragua. You can't buy from the Wrangler store on line. The last pair (returned) actually had 2 different sized legs. Oh, and the pocket rivet disappeared after the 3rd wash.
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Habe mir eine Jeans bestellt
Habe mir eine Jeans bestellt. Versand erfolgte schnell. Die Qualität des Jeansstoff war aber sehr minderwertig. Habe noch alte Jeans von Wrangler, die viel strapazierfähiger sind. Retour mit UPS war etwas kompliziert. Überrascht war ich, als mir von Wrangler mitgeteilt wurde, dass eine Bearbeitungsgebühr über 2,50 Euro fällig ist. Ein No Go! Wrangler never again!!!
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Special thanks to Marco from the…
Special thanks to Marco from the Wrangler Customer Care Team! I accidentally returned the wrong parcel and Marco was extremely helpful in resolving the situation. From start to finish they were incredibly polite, understanding, and helpful. The issue was resolved within hours, this was the most pleasant experience i’ve ever had with any customer service!
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Company details
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eu.wrangler.comAll reviews
60 total • Write a review
Showing 1 - 20 of 56 reviews
MA
Ik had met typen een fout gemaakt in…
Ik had met typen een fout gemaakt in mijn e-mailadres. In deze digitale wereld niet handig. De klantenservice van Wrangler (Marco) heeft er alles aan gedaan om de verzending toch goed te laten verlopen. Heel fijn!
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RB
Can get in touch with anyone
Can get in touch with anyone Not email Not messenger Not phone Said order was on way but nothing!!!!!
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MK
Tragedia juz 3 spodnie z tej filmy…
Tragedia juz 3 spodnie z tej filmy Wangler i naprawdę nie warte ceny . Przecierają sie dziury w kieszeniach się robią. Spodnie za taką cenę poprostu TRAGEDIA!!!! Nigdy więcej nie kupię!!!
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Cv
2 Tage nach Bestellung wurde Ware…
2 Tage nach Bestellung wurde Ware geliefert. Der Overall passt perfekt. Mega Service.
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MD
World Class Products AND Customer Service!
Besides the obvisous that Wrangler offers great value for money and high quality products in all of their ranges I recently came across their customer service with their customer service agent Lea. Without a doubt some of the most professional and understanding customer service I have ever received. Thank you Wrangler for the outstanding products and thank you Lea for your world class customer service - second to none - simply WOW!
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C
Wrangler retro jeans poor quality…
Wrangler retro jeans poor quality already ripped above rear pocket after 6 months - better quality brands out there don’t purchase Wrangler retro jeans as they are not cheap. Have some Lee and Levi’s that are over 4 years old and still going strong
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V
Wrangler.com has no "unsubscribe"
Wrangler.com has no "unsubscribe" in their SPAM emails or on their website. When I wrote to customer service I was told that I would have to download a form and email it to them to prove who I was!! Dude, you just answered my email from the address that you spammed. It doesn't make any sense. Total incompetence. User's recommendation: I would NOT recommend.
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BV
Order all wrong
Ordered 3 pairs of pants. 2 came that were the wrong size and color. My email stated what I ordered arrived which was untrue. Called customer service and was told I had to return what I got and in the meantime they’d send me the correct items, seemed fair. I needed these fast for an upcoming trip. Then got an email *24hrs later saying I wouldn’t get what I needed until I returned the items. Will never get it in time now. I suffer the loss of $ for their mistakes!! Don’t order from Wrangler!
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GS
Wrangler's return policy is terrible!
Wrangler's return policy is terrible! I bought a pair of "Wrangler® Five Star Premium Denim Regular Fit Jeans" at a good price ($20.22). But the jeans were a lot tighter than the previous pair I owned. So, I decided to return them. I printed out a label, packaged it and had to find a FedEx drop box. After a week or so I got my refund less Wrangler's fees. My refund - $4.24 (WOW!!!!!!!!!!!)
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DG
They sent me incorrect sized pants
They sent me incorrect sized pants. Then want you to pay the shipping fee to return them. Awful company. I have always had wranglers for work pants but DO NOT PURCHASE then from the online store.
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JC
Helpful and rapid support
Ana was super helpful in helping me to track down a specific style I was looking to replace and even though the model was no longer produced provided me with a list of alternatives.
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FL
menschliches Verhalten und persönliches…
Menschliches Verhalten und persönliches Kümmern. Keine allgemeingültigen Floskeln, die mit der ursprünglichen Frage gar nichts zu tun haben. Wenn auch UPS als einzige Versandart ein Alptraum ist. Vielen Dank
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DS
I bought jeans that were the wrong…
I bought jeans that were the wrong size, when I contacted Wrangler to send them back they couldn’t have been more helpful. I will now order the right size, I only wear Wrangler as it is a quality, reliable product.
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OK
Schlechte Lieferung
2 Wochen nach Bestellung waren die Artikel immernoch nicht da und als man nachgefragt hat, kam die Antwort, das es nicht zustellbar war. Zettel war nicht im Briefkasten und nach Nachfrage im Postcenter hieß es, dass das Paket wieder zurück geschickt wurde. Schade!
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MM
Not good quality of material and paint, very long delivery time.
Last time I buy from this store. They do not have goods in the Netherlands, they only send goods from the Czech Republic to pay less tax. The pants were delivered to me in 2 weeks (longer than the package from Temu, which came from Ci after a week and a half. The quality of the pants leaves much to be desired. After a few washes (at 30 ° C the color lightens, and whatever I keep in my apartment (wallet or phone), a lighter outline of the item is created. After a year the pants are to be thrown away and I will add that I bought 4 pairs so that I would not wear one all the time. After a year, 4 pairs to be thrown away. I thought it was because I bought these pants on Zalando. It turns out that the brand simply went bad. I do not recommend the quality of the pants or the waiting time for the shipment.
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JC
I have purchased 5 pair of your retro…
I have purchased 5 pair of your retro wrangler jeans and all 5 pair have rips right beside at least one of the rear pockets. It’s like the material is just coming apart.I have only had these jeans for 6 months or less. I have jeans from American Eagle that are 3 to 4 years old and are no where near close to having any tears. I plan to submit as many reviews as possible warning people of this poor quality!!!!!
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