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Review summary
Dark As Day Apparel is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
Great clothing brand. Great customer service. I honestly have no idea why people have struggled to contact the seller, its pretty simple. There is even a live chat on the website. There has been maybe two orders I received that were incorrect, or took months to arrive, but the seller notified me of the delay in delivery. He quickly sent out replacements at a loss to himself, and even threw in an extra pair of socks that got lost when Royal Mail were doing a poor job of delivery.
Great shorts, love them. But, the shipping time was the longest I have had to wait for in years. I am in Los Angeles and it took 23 days after I placed the order for them to arrive.
I’ve been waiting on a T shirt for 7 days… no response from the team on email. Paid for 48hour tracked delivery and it’s not moved once. Last time I try and order from an independent brand they couldn’t care less about customer service.
(Edit )I’ve decided to edit this back to a 5 star review - I’ve not received the T shirt just yet, but I am pleasantly surprised at how thoughtful the explanation was for why it did not arrive on time. Rob clearly cares about this company the quality of his products and I look forward to receding my package. Mistakes happen.
Have got multiple things from darkasday and they always deliver. The hoodies are amazing quality alongside the tees and hats, sick designs and quick postage. Only suggestion is bring back the old style of tote as they were lush, fav bag going haha
I ordered a t-shirt for my son's birthday, it arrived the day before, which was great. Lovely quality and print. He's had them in the past so we know they wash well. Good price for a quality T-shirt.
Ordered a t-shirt as a gift and needed to return it as the person I was gifting it to had recently bought the same one so I wanted to swap for a different shirt. The owner, Rob, is so lovely and responded quickly and helpfully to all my emails. When he couldn’t get the refund to work he set up a coupon code to use for the t-shirt instead which worked straight away. Wonderful customer service!
Ordered a cap, t-shirt and print for a gift. Everything came really quickly and the quality is amazing! A different cap to what I purchased arrived (not a big deal as everything from this shop is class) I emailed in and Rob responded quick as. He was so lovely and told me to keep the cap and he posted out another free of charge!! Customer service is second to none. I will be purchasing more from this amazing small business and will tell anyone who listens to order as well! 10/10 would recommend!
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