Construction Supplies Hardware Limited

Ordered a single door handle. Payment taken and waited on order. Payment refunded with no explanation and price nearly tripled (£7.20 to £23.40!). Avoid.

First time ordering from this supplier. I purchased 10 door stops, payment was taken and didn't hear anything for 1 week so emailed, waited a week, no response. Went onto their site and submitted a support ticket and was told that the order had been cancelled 2 days after the purchase due to incorrect listing and that I had been refunded but it was still showing as "payment taken" on their portal even though the order had been cancelled, no one had told me. I was told that it had been refunded, it had not, I asked them to check again and they forwarded through to their accounts department who then refunded it. Very poor customer experience, disappointed not to be told proactively that the stock was unavailable or to be proactively contacted to be offered an alternative. The support site showed an incorrect order status was also confusing, I hope they can fix this. I would have also expected a response to the email. Once I logged a ticket the response was fast but they incorrectly told me I had been refunded, it would have been good for them to have checked this.

My experience with Construction-supplies. I Enquired about stock availability on several products via their online chat function on the website. Dan was extremely helpful and efficiently provided confirmation of everything being in stock. Good prices so I immediately placed an order online at 3:30pm on 25th Jan free delivery and I received the parcel safely within 18 hours! Thanks Dan and the fulfilment team.

Really pleased with my kitchen hardware. Hands down the best price I could find but the service was also excellent. I ordered the wrong sized handles (oops) but they took them back no problem. When I reordered the correct size they were delivered quickly and well packaged.