Review summary

ClickUp: Productivity Platform has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

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LA

Lucas Andrade

4 out of 5 stars
We use it as our knowledge base

We use it as our knowledge base, and even though it has bunch of useless features we are satisfied with this platform so far

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AC

Apricity Coleridge

1 out of 5 stars
extremely inappropriate outreach strategy

I was added to a ClickUp workspace as part of my job. They sent me a few emails asking if I had time for a meeting to “start my clickup journey” and, when I didn’t reply, started calling my personal number, leaving voicemails (by name as well) wanting one-on-one time with me solely because I was added as a user. To make matters worse, my phone number was only on my account for two-factor authentication. So invasive and pushy that I haven’t actually used their product once.

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MC

Mayra Cordero

1 out of 5 stars
8 emails in 4 years, no invoices…

Used ClickUp for a few months in year one—didn’t like it. Still, they charged me $99/year for three years and sent me only 8 emails total in 4 years—none of them invoices. Only in year four, when my card failed, did they contact me. When I asked for a refund, support said invoices had to be “turned on” through multiple hidden settings, and refused because of a 30-day guarantee. In 2025, I blocked the payment at my bank—only then did they refund me and put me on a “free forever” plan, something they claimed wasn’t possible before. Feels like they count on customers forgetting they’re subscribed. Watch your statements closely.

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JD

Jonas De Paolis

1 out of 5 stars
Unzureichende Umsetzung

Die App ist unglaublich langsam, schlecht durchdacht und voller Bugs.

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Showing 1 - 20 of 56 reviews
FB

Perrrfect!

Perrrfect! I am using their free version with my team and we are 100% satisfied. All the features including task assigning, setting priorities, time tracking, commenting, creating spaces, UI and most importantly speed are amazing.

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S

I was always a big fan of ClickUp but…

I was always a big fan of ClickUp but it seems to take advantage of small teams. The small teams tier doesn't really work. especially if you're trying to do timetracking of any sort. You are very limited on the reports you can pull. If you're just looking to do tickets/task management on a free level, it works fine but that's it. Don't buy it.

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JA

ClickUp’s versatility is impressive

ClickUp’s versatility is impressive, with powerful task management and collaboration tools that fit our team’s needs perfectly. The interface is intuitive, but the sheer number of features can feel overwhelming at first. Great support, though billing clarity could improve. Highly recommend for teams seeking a robust, customizable platform!

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vl

Simplified my creative & work life.

I love ClickUp. I'm surprised to see any negative reviews. I use the free version for creative projects, the premium version at work, and I would be FAR less better off in life if I didn't use it. My entire tech stack has become ClickUp. They do everything, and they do it better. Tasks, Clips, Chat, SOPs, Scheduling, Time Tracking, Workflows, Brainstorming.. I use it for literally everything. The one thing I don't like is that the AI mode is per account not per user. If only a few members of a team need to use it, it's just not economical for the entire team to pay for it so unfortunately I lost that feature. It was a huge bummer because AI mode made my work so much easier when it was in beta. Hoping they figure that one out.

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A

If I could give this company 0 stars I…

If I could give this company 0 stars I would. I have been using ClickUp for 2 years. Due to needing more space I decided to upgrade to premium. Unbeknownst to me, despite them advertising that up to 2 external members can be added for free, I had been charged for an additional 3 members yearly - that’s four times the fee per month!!! I received no confirmation via email or within the app that I was charged so was unaware of this until I saw the massive amount of money that had been attempted to be charged to my credit card. I complained to ClickUp, and the ‘best’ they could do was partially refund me for the 6 monthly charge for one member this year, citing their 30 day return policy. Despite me explaining that I had received no written confirmation of this unexpected charge, they then told me to check my junk email. Please stay away from their premium plans, super dodgy and I will be looking for alternative task management software.

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HR

Totally garbage app

Totally garbage app. Too many features but those are very complex to use. the interface is messy. Everything is difficutl about this app. Not reccomended.

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DC

I would give it 0 stars if I could

I would give it 0 stars if I could. The story of "excellence" of support reps from ClickUP. I needed to change billing contact and found how to do this (on official website) - but there was no such an option in the actual workspace, so I contacted support and gues what? 2 weeks and this is still not resolved, last 1 week I was not contacted by anyone at all. Big thumbs down for this company and thanks to Gods we are moving away from them. I would never ever recommend this platform

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O

Compre clickup pase mas de 14 horas…

Compre clickup x 84 USD. Pase mas de 14 horas configurando. El plan Ilimitado y me fueron quitando opciones de exportar datos en excel, menús, y crear dashboard y luego aparece mensaje de que debo subir Plan a Business para poder usar la app. terrible experiencia. No vale la pena

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SR

Accessed blocked if you don't give in to their relentless demands for more money

Useful but limited during the free trial period, as soon as I paid it got worse and ask I get now is messages saying I am being charged more for using a feature that want kicked and appeared free. They are trying to charge me 4 times what I agreed to. If you don't pay, they block your access to your work

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MT

Sneaky thievery

I was very excited to join ClickUp due to its features and the supposed flexibility. The package I bought was supposedly for 15 users. Long story short, when members were added to the package it was not made clear that additional seats would be automatically debited from my account - without warning. When I queried it with the company, they sent me to a thread 5 years old to ‘upvote’ a policy any responsible and transparent company would do without needing to be asked. On that thread were many other dismayed customers. I am severely disappointed. I’m still in the trial period and may cancel if this is not sorted satisfactorily.

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A

Hate the ads

Hate the ads

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JM

Expletives X1000

The sales and marketing bullet list looks amazing for ClickUp. But using it is absolute hell on earth. I'm less productive, less organized, more confused, and that's after spending more than 100 hours over 8 months trying to learn this cluster. Nobody on my team likes it... none of the guests use it. The number of misccommunications and missed-communications has easilty quadrupled since using Clickup Chat. I just look at my ~10 lists and all the tasks and subtasks and the 30+ buttons in any view at any time, and I just want to give up. ClickUP is ANTI-WORK. It WILL NOT make your team more productive. In fact it is guaranteed to do just the opposite. It is such a bad experience it feels as if the head designer secretly works for another company, and is purposely trying to make getting stuff done 100-times more complex than it needs to be on purpose. This has to be the case... because the average shmoe would have made it far simpler and easier to use. It takes a lot of thought and effort to make something this complex. So much so, that is HAS TO BE DELIBERATE! Kudos to the marketing and sales team for being able to sell this nightmare. It's the only thing really going for ClickUp.

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DK

Misleading Storage Limits, Buggy System, and Clueless Support

ClickUp talks a big game, but the actual experience is frustrating and unreliable. Here’s the real issue: The system claims I’ve used 80MB of file space, but I only have about 1MB of actual files. I even deleted a bunch — files my devs needed — just to try and resolve the warnings. But despite being well under the supposed limit, ClickUp still acts like I’m maxed out. Either the storage tracker is completely inaccurate, or the system is flat-out broken. I contacted support expecting a real answer. Instead, I got canned, copy-paste responses from Kevin, who clearly had no technical understanding of the issue. No fix. No escalation. Just empty replies that wasted more of my time. This isn’t some free-tier complaint. I pay for real tools like Slack, per user, because their support actually helps. ClickUp, on the other hand, treats your time like it doesn’t matter — unless you’re already paying. I won’t be upgrading. And I’ll be warning others to steer clear. There are better tools that don’t misrepresent features or leave users stranded when things break.

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AV

Very good productivity platform!

It can be improved (an they do it constantly) but, as a 25 years experienced PM, I can say that it is by far the best project management platform and collaboration tool I ever used. And it is not only for Project Managers...

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EG

Infuriating ads

Waaark todayyy is brokeeeen, powerd byy aiii. Stfu you scam sellers

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C

Is it theft? ClickUp's "downgrade" money-taking

ClickUp's "downgrade" policy looks very much like theft. As soon as you disable recurrent billing for an "annual" plan, you lose all the time you prepaid for. If this isn't' illegal, it should be.

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BA

I am giving 4 star just because of…

I am giving 4 star just because of excessive features. There's a lot. This app is too perfect however people may not use features provided by Clickup so there must be option of customizing or disabling features that is not being currently used.

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J

Lots of functionality, not intuitive

Looks like there is a lot of functionality here, but I find the user experience to be a bit clunky. It would be nice to see a simplified home screen and much more personalized dashboards, especially with a work account and some many projects on the go.

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SJ

This app is amazing

This app is amazing! i love it and it helps me so much motivating and doing my homework i love having everything where it belongs! i would say you'd try it!!

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