Review summary

Classy Leather Bags has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.

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SW

Sara Wise

2 out of 5 stars
Bag smells awful and customer services no help

I buy only genuine full grain leather always. This bag stinks doesn't smell nice like leather. Also the bag is different color than it appears online. I tried calling customer service several times never any answer or return calls. Once I decided to try an email them regarding wanting to return the bag because I was unsatisfied with it. They said you are now out side the 30 days based on an earlier date then when the bag was actually delivered. After a little back and forth they still said no they aren't going to help or do anything about it. It's a shame you can clearly tell this company doesn't believe in their products or costumers.

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MM

Mr Martin Oxley

5 out of 5 stars
For the price this product is great

For the price this product is outstanding. The leather is of good quality and the overall quality is very good. Updates for the delivery were made appropriately.

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FH

Frank Harris

5 out of 5 stars
Very good quality bag very happy.

Very good quality bag very happy.

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Company details

Fashion & Clothing

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All reviews

60 total • Write a review

Showing 1 - 20 of 56 reviews
SM

Love the bag

Love the bag. The smell of the leather. Thanks all!!

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DS

Transaction flawless

Transaction flawless! Fast delivery beautiful bags. 💼 Thank you 😊

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MP

Well so far all I’m seeing is that for…

Well so far all I’m seeing is that for the last week the label was made but it does not show tracking that is on its way or where it is other than not picked up?

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V

Husband loved his backpack

I bought it for my husband. He loves it. It was perfect for what he needs. It was lots of room. We got the 22 inch perfect long enough for his bucks and Cigar stuff the only complaint I would have is I had them put his name on it. You could barely see it. They did it with the same color thread as the bag so you can’t see it. They should’ve done it in a lot lighter color.

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EG

My 3rd purchase

this is my 3rd product. Great quality, at a fair price. Thank you.

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S

Beautiful Leather Duffel …

Received the beautifully crafted leather duffel bag at a great price and received it much earlier than expected. Thank you.

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S

3 well made leather hoods

I purchased 3 leather items from Classy. They were all well made and exactly as described. The prices were very competitive. The goods were shipped expeditiously and arrived in good order in a timely manner. I am very pleased with my purchases.

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CV

A very nice bag

A very nice bag, works well. I thought there was supposed to be a small bag with it, but I did not receive that.

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DH

I had purchased the Indiana Jones Bag.

I had purchased the Indiana Jones Bag. But only after 5-months did the handle break. Once contact was made with CL they first tried to say the stitching came out and for me to take and get repaired. If you take a look at the pictures. The material failed, not the stitches. Any way after many e-mails. CL wanted to replace the bag at a cost to the customer for $35. I didn't agree that the customer should have to pay for anything if the product failed. I think CL needs to work on their customer service. I would like to give a positive spin on my initial review of CL. Lisa Roy, of customer service, did an amazing job on working out a win win situation for the customer and CL. They have sent a brand new bag out to the customer at no cost. The bag looks great! I hope this incidence is a one off. But I will keep everyone posted if the new bag fails. Thanks Lisa ! 😉

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JA

Rugged And Refined

I love the rugged charm of my leather backpack. It's great for commuting and holds up in all weather

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hk

Attention to Detail

Even the inner lining is beautiful and well stitched. The brana name truly reflects the product classy.

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A

The customer service was also quite…

The customer service was also quite responsive and assistive about my order. The bag itself is very well done and seems to be made to last years. Not many items look this good and can be used in a practical sense. I strongly recommend it to any person who cares about form as well as purpose.

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P

"I am completely satisfied with the…

"I am completely satisfied with the leather bag bought. The workmanship is also of high standard and every detail is well crafted. It was received promptly, the package was in good condition and best of all the leather smells fantastic. These products are obviously well taken care of. Sure to be back."

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H

The best leather bags

I’ve purchased several bags from classy leather bags and I’ve never been disappointed .The leather is so durable and stylish .Every bag I’ve received is has exceeded my expectations .

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MD

Exceptional Quality and service

I am blown away by the Craftmanship of the leather bags from Classy leather bags .Each product is meticulously made ,and the customer service is top notch .Highly Recommended

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BP

Customer Service after lost Duffle Bag

My wife purchased the 21” Traveler Weekender Duffle Bag and I love it so much I decided to order the 30” Traveler Weekender Duffle Bag to have more room for longer trips. The shipment seemed to take much longer than the expected delivery date. After check the shipping number, I noticed it had been setting at one of the shipping locations for more than a week. I contacted customer service who responded very quickly and after their investigation, they sent me a new one. I love the new duffle bag and this company has a wonderful customer service and I am very grateful to be able to do business with them.

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MK

gift a bag in amazon

gift a bag in amazon, who is in USA, he love the bag and fast shipping

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DH

NOT A SCAM 100%

I apologize for the bad review I gave thos company. I am changing my review. This company is 100% real. I was wrong and part of being a stand up man or human being is being big enough to say when you are wrong. Ms Lisa Roy has been nothing bit professional with all my concerns. This site is not a scam. 100% too notch quality. Again I want to apologize for misleading anyone that read my previous review. 5 Star customer service and 5 Star quality leather. Please forgive me Ms Lisa Roy

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