My experience with Cash App has been deplorable. I filed two claims with the financial services, to which both claims have been denied. The first claim I filed was on January 21, 2026 in the amount of $29.99. I took an IQ test on 1/12/2026 via the MyIQ website. After taking the test, I received a message saying that in order to view my result, I would have to pay a $1 fee. I entered my Cash App card information, and two charged in the amount of .50 cent each was debited from my account. On January 20, 2026, I saw that another charge of $29.99 was debited from CA account. I contacted MyIQ to enquirer about the charge. After providing them my information, such as my name, email addresses and telephone number. I was told my the representative that there was no account or subscription showing up in my name. They told me that they are unable to help me and that I should contact my bank. I contacted Cash App to dispute this charge. I was informed by them that it would take up to 10days for them to do/complete an investigation into my claim. I waited to hear back from them but heard nothing.
On January 29, 2026, I contacted them again to file another claim for a payment that was sent to my landscaper Dustin Whaley; handle Dustin Whaley Whaley. I contracted Mr. Whaley to plow the snow off driveway, walkways and sidewalks for the price of $50. I asked that he sent me pictures once the job was done so I can send him his payment. While at work, I kept getting text messages from him saying that I disrespected his work and that his worker quit on him. He felt that I crossed his boundaries and that I was ungrateful. He sent a follow-up text message saying that they did what I asked and that I should accept it had a good deed of today. He also mentioned that not all money is good money. I work in healthcare and I’m not allowed to talk on my cellphone while working on the floor, so what I did was waited until I went on my break to send him the $50 payment via Cash App. When I got home that night I saw that the work the he and I agreed upon was not completed. I immediately went onto Cash App to file a dispute because services was not rendered.
On January 29, 2026, I called Cash App to speak with a representative. I told him that I filed a claim online the night before. He told me that there was no claim showing for 1/28/26. He then said that he saw the claim. He then informed me that both claims that I filed were not actionable. I asked him what does that mean and he could not give me an explanation. He kept talking in circles. Every question I asked went unanswered. I became frustrated to the point where I had to ask to speak with another representative. He kept talking in gibberish so I requested to speak with a supervisor. He said that they had no supervisor. I then asked to speak to the next person in charge. He said that would be the manager. I then asked to speak with the manager and was told the manager is not available to speak with me. Really? What type of financial services is this? He did not asked to take my phone number so that a manager can contact me to discuss my issue. At this point, I lost it. I was so perturbed with the incompetent representative that I withdrew all the money from my savings account, cash app balance and transferred it back over to my credit union. I tried to withdraw the money I have in Bitcoins as well but was unable to do so because I did not know how. Anyways, I am done with Cash App! I cannot patronize a company or financial services that does not value their customers.
