CableWise has shown a complete lack of professionalism, dishonesty, and no regard for customer service or workmanship quality. I strongly advise against using this company for any technical services
These people are deceiving and fooling customers! I had an extremely unsatisfactory and troubling experience with Cablewise IT Solutions Ltd. I contracted them solely for labour to install 4 CCTV cameras on my residential property, providing all materials myself. We agreed on a flat rate of £425 for a full day’s labour. On the scheduled day, their technician — who spoke no English whatsoever — completed only half the work and left. I contacted the company immediately, and they claimed that an additional day was required to complete the installation, demanding an extra £250, despite no change to the agreed scope of work. I refused the extra charge. The company then agreed to complete the installation the following day without the additional labour charge but insisted I pay for extra materials used, which I accepted. Their technician returned the next day and completed the remaining work. I was pressured into making an immediate payment via bank transfer, with no opportunity to properly inspect the work. Upon inspection the next day, the quality of installation was grossly substandard: Cables were poorly and untidily installed, Cameras were not securely fixed to the walls, Cables were left fully exposed, contrary to my explicit instructions. Within a next several days (maybe weeks or so), two of the four cameras detached from the wall, pulling the cables down with them. I contacted the company and provided photographic evidence. They replied only to say that they would conduct an “internal investigation” then ceased all communication entirely. Cablewise IT Solutions Ltd has demonstrated a complete lack of professionalism, negligent workmanship, and a deliberate evasion of responsibility. I strongly advise against engaging this company for any technical or installation services.
