Mohammad Ayan 10/10 in customer support
I had the pleasure of talking with Mohammad Ayan during the creation of my Bókun platform. I can’t recommend him enough. He helped me with many aspects of the setup and configuration, always with great professionalism, patience and deep knowledge of the system. Thanks to his support, I was able to get everything running smoothly and efficiently. If you’re looking for someone reliable, knowledgeable, and genuinely helpful, Ayan is the person you need. Thank you again Ayan!
Utterly useless, unless you want the most of basic
We have been with Bokun for around 6 months now. On paper, the system looks great. The problem is that it doesn't work as it should.
The first issue was when we were 'guaranteed' that the system could do the resource management that we needed. Weeks later we were told that it could not.
Then, for 6 months we have encountered multiple issues, and the main problem is that the technical support team is totally and utterly incompetent. We have contacted them on dozens (!) of occasions, and on most occasions it is like talking to a 5-year old who actually doesn't know how to use a computer. How these people are working in tech support is beyond baffling.
They always manage to misunderstand the issue, and always manage to find a 'solution' which either does nothing or doesn't address then issue. On one occasion, the brilliance of the technical support team actually managed to block us off completely on Viator during the height of the Christmas season, so we lost a ton of money.
Absolutely useless company, useless support team, bad product.
This has got to be the most user…
This has got to be the most user unfriendly travel bookings management interface I have ever encountered.
I run an online based tour operator start up in Nairobi, Kenya and I have been using hospitality systems for 17 years. The niggles, ambiguity and technical jargon on this site is depressing.
I now understand why trip advisor has been left behind as other OTAs snap up the market. I will not be using this platform
Great service
Great service, follow ups and information provided. I felt like Bokun wanted me to be part of their team as opposed to just wanting to make a sale. Every question I had was answered quickly and efficiently. The system works great and is easy to navigate and if I need any help I reach out to Will who is the gentleman who’s helped me from start to finish. I highly recommend them.
