BoatBureau - Boat Charter Agency

They take along time to answer the phone calls but the service is very good

Always professional and helpful. Boats are always up to standard expected.

Einfach alles super.

5 stelle per Valeria, ragazza gentile e molto disponibile per ogni problema o dubbio di prenotazione

Recibí un excelente y rápido servicio para la reservación de mi barco. Se respondieron todas mis preguntas en forma rápida y completa.

Extremely helpful and nice

An absolutely fantastic experience start to finish! It is the third year we are booking our bare boat charter through Boat Bureau. Last year COVID, so no booking. Two years before and this year as well. The representative that helped us find the charter boats (two boats for 4 families) went beyond and above to find the right boats, at a good price, with all facilities included and in a timely manner. I need to tell you that we started quite late after most of the travel restrictions where removed, so anybody was trying to find a perfect holiday. We too, but we did, thanks to Ekaterina. Always answering the emails in a timely manner, ready to find new options. Fantastic job. I'm sure if all employees, including ourselves would be as dedicated to providing the service we are meant to provide, this would be a much better world to live in. Do I need to mention that I actually tried this year to see what the competition has to offer? By the time this so called competition managed to answer our web chats and emails, because " sorry it was very busy " excuses, we already had the boats that matched our needs from BB? I've seen different reviews on the internet throughout my life about many businesses and products or services. When you judge a particular service bare in mind that you review that service. BB does not own the boats or operates them. They provide the service of connecting the "providers" of these boats, with the charterers (us in this case) of these boats. This time as before they did the best to inform us on the condition of the boats, the availability of different extras, quality of specific items, etc., but in the end is the boats owners who provide pictures, information, and all the details. Always a pleasure to charter through Boat Bureau, a fantastic experience, and for as long as I don't own my boat, chances are we are going to book our boats through Boat Bureau. Highly recommend to anyone interested in chartering a boat. Great service and great value!

Muy eficientes!!

I Booked in feb-19 a Boat in Sardinia for the next august (peak period) through BoatBureau. I made Advance payment via money trasfer to Enix Tachnologies SA (Spanish company) accepting Boat Bureau general Terms and Conditions) and without knowing the name and terms and conditions of the charter company. Received Voucher from the Charter company they selected (Boomerang Charter in Olbia ). Before the second instalment (1 month and an half before) I had to cancel the reservation due to consequences of Covid -19. For this I received 2 separate vouchers (one from Boa Bureau and one from Boomerang possibly based on their fee splitting i assume). I asked kindly to have one only voucher that i could spend eventually elsewere from BoatBureau, but they said it was impossible. Boomerang in any case has rented the boat for that week to other people but still kept my money (so they cashed in twice !!!) At the End I accepted this as my hopes where for a solution of the Covid 19 situation to use in summer 2021. I then re-booked the same boat this january hoping for a free summer. But at this stage vaccination are going slowly and I’m travelling with 4 kids that will be not vactineted and will need to geta a testa 2 days prior to departure. If one of them is found positive to covid 19 I will have out all boat costs and travelling (airplane) costs. In my opinion this is too much of a risk so I asked again to have frmo Enix technologies: • Refund according to apply clause 8.1 of their tems and conditions: 8. Right of Withdrawal 8.1. In the event of cancellation of the charter/contract by the client, BoatBureau will apply a cancellation fee equal to 20% of the price of the boat. Or, has I immagine the cash issue they may have in this moment: • to have a 100% voucher from Boat bureau to eventually spend elsewhere No chances. They are not even compliant to the European Law translated into the Italian law dated 17th July 2020 n. 77, that states that if you are unable to use voucher you are entitled to a full refund after 18 months. This is my experience. Both boat bureau and the charter are keeping money without delivering the service. Beside this being unlegal is not the best way to retain customers. Best Francis

There is only one problem, is impossible to phone directly with Boat Bureau. all communications are with e-mail. Some time is necessary to speak with my agent. As for the service, everything is perfect.

Ms. Janina has been a true pleasure to work with helping to book our charter in the BVI. Knowledgeable, responsive, attentive to details, always ready to help with advice when needed. Phenomenal communication, transparent, patient and honest, it’s been amazing to work with Janina to make our dream vacation come true. The quote we received had all the details, and none of the hidden charges that later pop up with other companies. From beginning to end, it’s been a fantastic experience and we are happy to wholeheartedly recommend Janina and boat bureau to anyone searching for options to book their charter.

Everything was a, I wish we could continue the same way

Very helpful

Excellent service

1st contact was very perfect. I got all answers to my questions and the best proposition for a charter. thank you!

everything perfect, great job!

Una vez más una atención súper profesional, en la rapidez, en la amplia oferta de opciones de veleros y en los trámites de contratación. Muchas gracias.

i would prefer to receive a form in english :) but your agent it's fluent in english so we are fine :)

Excellent customer support and services! Thank you! Will book again through Boat Bureau!

Fantastic ! As always