Poor quality
Poor quality. My item was missing a button on arrival so I had to use a spare and sew it on myself. Then when I went to wear it for the first time another button had fallen off and I had to reattach it. The halter part of the top keeps coming undone as well and my boobs have almost been on full display in public because of this. I’ve actually had to sew the halter in place.
A dress I received has such bad quality claps that they keep coming undone when I walk.
Extremely disappointed in the quality. The clothes also smelt terrible and of plastic on arrival. I wasn’t allowed to return the dress as it was a sale item which was annoying.
The service I received was terrible
The service I received was terrible, they refuse a return on a completely sheer dress. They said it’s not deemed faulty it’s a “thin summer dress” therefore no return , in which case they should include in the item description . Really disappointed and will not be shopping from them again
O star if I could!
I purchased a skirt from Billy J listed as a size Small (chart says 70–72cm). The skirt I received measures just 62cm around. When I raised this, Billy J refused to acknowledge the clear sizing fault. Instead, they repeatedly insisted it was “sized correctly” or the sizing chart is a loose guide and implied the problem was me — telling me to wear it higher on the waist or leave the inside button undone (which would expose underwear). That is not a styling choice, it’s unwearable.
What made this experience worse was the complete lack of care in their responses. Rather than showing concern or taking responsibility, they went back and forth stubbornly, flatly denying any issue and brushing off my complaint. Reviews on other colours of this exact skirt clearly show other customers reporting the same sizing issue, yet they still refused to admit fault.
In the end, they only agreed to refund me and waive the postage, but even then framed it as a “gesture of goodwill.” Let’s be clear: this is not goodwill. Under Australian Consumer Law, when a product is not as described, a refund and return postage are a legal right.
There’s a big difference between a customer “wearing it wrong” (their implication) and a product being misleading and mis-sized. Billy J’s handling of this shows they’d rather gaslight their customers than accept responsibility. They knew they’d lose if escalated, yet still wasted time with stubborn, dismissive replies. It’s not just poor service — it’s arrogant disregard for the very people keeping their business alive.
Quality of clothing is extremely…
Quality of clothing is extremely inconsistent, as is the sizing. I had issues with the quality of one of the pieces I ordered and it took customer service 4 weeks !!! to respond (and only after I sent a follow up email!) only for them to tell me “it’s been discontinued, you can’t get a refund or store credit”
