Awaytravel receives a mix of feedback from its customers, with many praising the beautiful destinations and well-planned itineraries. Reviewers highlight the company's ability to coordinate complex trips, such as multi-country European vacations and unique experiences in South America, often noting the excellent service and attention to detail. However, some customers express disappointment regarding the value for money, citing that the accommodations did not meet the luxury standards advertised and that communication could be slow when issues arose. While many appreciate the seamless execution of their trips, others feel that certain logistical aspects, like transportation and meal coordination, could be improved.
3 weeks ago
Awaytravel delivered an incredible safari experience in Kenya. The guides they connected us with were fantastic, and the lodge selections were spot-on. Communication throughout the trip was excellent,... See more
3 weeks ago
The service quality is definitely there - our travel coordinator was knowledgeable and responsive. However, I felt like we were paying a premium for services we could have arranged ourselves with a bi... See more
3 weeks ago
Helped us coordinate a multi-country European trip with various transportation modes. Most arrangements worked smoothly, though one hotel booking had issues that took time to resolve.
3 weeks ago
The locations chosen for our Caribbean island hopping were absolutely stunning. However, some of the logistics felt rushed and we didn't have enough time in each place to truly enjoy them. The accommo... See more
Awaytravel delivered an incredible safari experience in Kenya. The guides they connected us with were fantastic, and the lodge selections were spot-on. Communication throughout the trip was excellent, and they handled a flight delay issue smoothly. Worth every penny!
The service quality is definitely there - our travel coordinator was knowledgeable and responsive. However, I felt like we were paying a premium for services we could have arranged ourselves with a bit more research. The accommodations were nice but not exceptional for the price point.
Helped us coordinate a multi-country European trip with various transportation modes. Most arrangements worked smoothly, though one hotel booking had issues that took time to resolve.
The locations chosen for our Caribbean island hopping were absolutely stunning. However, some of the logistics felt rushed and we didn't have enough time in each place to truly enjoy them. The accommodations varied quite a bit in quality from island to island.
Wasn't sure about using a travel service, but Awaytravel completely won me over. Their South American itinerary included hidden gems I never would have found on my own. The 24/7 support during the trip gave great peace of mind, especially when navigating language barriers.
Expected more for the premium pricing. The hotels were decent but not luxury level as advertised, and several promised amenities weren't available. Communication was slow when issues arose.
Awaytravel made our European honeymoon absolutely perfect. Their attention to detail was outstanding, from the boutique hotels they selected to the private tours they arranged. The only minor issue was that one restaurant reservation got mixed up, but they quickly resolved it with an even better alternative. Highly recommend for special trips!
Organized a trip for 8 friends to Costa Rica. Some aspects were excellent - the adventure activities and eco-lodges were amazing. However, coordinating meals for our group was challenging, and not everyone's dietary restrictions were properly communicated to venues. The trip coordinator tried their best to fix issues as they arose.
As someone who travels frequently for work, I appreciated having everything handled for my personal vacation. The itinerary was well-thought-out and efficient.
The trip to Thailand was mostly great - loved the hotel choices and the cultural experiences they arranged. However, the transportation between cities was sometimes delayed, and we missed one planned activity as a result. Customer service was helpful in addressing concerns.
They really listened to our specific interests in food and history for our Italian trip. Every restaurant and museum was carefully selected based on our preferences. The local guides were exceptional and clearly hand-picked. Minor hiccup with airport transfers but overall outstanding service.
Used Awaytravel for a family trip to Japan. Everything was well-organized and the itinerary was perfectly paced for traveling with kids.
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Awaytravel appears to be a travel and tourism company that likely provides travel-related services to customers. The business may offer services such as trip planning, booking assistance, or travel arrangements for various destinations. As a travel tourism entity, Awaytravel would typically focus on helping clients with their travel needs and experiences.
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