Review summary

Apparel has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service.

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Based on reviews, created with AI

See what reviewers are saying

DG

Dan G

1 out of 5 stars
Extremely disappointed

Extremely disappointed. Shirts shipped separately multiple days late without any tracking information provided. One of the shirts was obviously damaged before shipping with a hole in the back and string hanging on the shoulder. My fault for not thoroughly checking however wasted a good print on the front before seeing the damage. Then wasted time driving to another local vendor to pay more for the shirt to match the order. Apparel.com wasn’t willing to offer any credit or compensation for the ripped shirt, delayed time or additional print fees or shirt purchased.

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AS

Andrea Schmeling

1 out of 5 stars
It’s 2025 and I have to make a phone…

It’s 2025 and I have to make a phone call to get an authorization for a return and then write an actual address on the outside of a package. Are you actually kidding me?? SHADY and ridiculous.

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N

Nisha

1 out of 5 stars
Beware of LEVI’s in Mirdiff city…

Beware of LEVI’s in Mirdiff city Centre. I wanted to return an outfit within 4 days (the return policy on bill says 14 days) with all the tags and original invoice. But they would not refund, at first he said he does not have cash so I asked to return the money to my card, which is how I paid but he said he cannot do that and forced me to take a gift card and was also throwing attitude.

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JJ

Justin Jacobs

1 out of 5 stars
Refused to ship order to my shipping…

Refused to ship order to my shipping address and would only ship to my billing address. Customer service called to inform me and confirmed I own both locations but they still refused. Makes zero sense, there’s plenty of other suppliers out there.. I’d suggest giving your money to a different company.

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Company details

Fashion & Clothing

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All reviews

14 total • Write a review

Showing 1 - 10 of 10 reviews
CL

DO NOT ORDER FROM HERE!!

DO NOT ORDER FROM HERE! We are small new youth football club in Suffolk and we ordered a youth football team kit in July. We finally after a long time of waiting received the kit. The whole kit was wrong, then numbers on the shirt on the front and back were different. The sizes that we order for 7 year olds didn’t even fit my 3 year old. With a lot of complaining via WhatsApp they sent another kit, but again! All wrong sizes. Otherwise. Skip this company and go elsewhere!

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EJ

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY . THESE GUYS ARE THE WORST! TERRIBLE COMPANY. THE CUSTOMER SERVICE IS TERRIBLE. THEY HUNG UP ON ME!

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AJ

Rubbish Customer Service

Customer service is non existent you can't get through on the number most of the time. When you finally get through the phone is dropped by Clare in the warehouse who can't be bothered. Or messages are taken for a refund but it is not ACTIONED even though the item has been returned. Is it a crime to return an item of clothing that does not fit. It was sent on the 17/9/24 next day delivery no acknowledgement to date

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C

It’s Been Over A Year and I Recieved Nothing

I ordered two varsity jackets on March 17, 2023 and received nothing in the mail yet. It’s been well over a year and whenever I email their support team they tell me that my package will be arriving soon and the reason for the delay is because I ordered a pre-released item. They are scammers and deserve to get shut down. Please report them on Reportfraud.ftc.gov to help spread awareness to law enforcement and put an end to these scammers.

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AB

This is the worse company to purchase…

This is the worse company to purchase from. I placed an order on December 11th and nothing has happened since. I received one email informing me that I would be notified once shipped, nothing has happened in the past week. Impossible to speak with anyone. Return and cancellation policies are impossible!! Stay away from this company if you ever want to receive your merchandise.

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J

What a ridiculous thing

What a ridiculous thing! I’ve made an order on 10th Nov, still didn’t received it…. To get in touch with them is so difficult, they are not replying at all!!!! I’ve got only one email saying that they are investigating this issue with Royal Mail bla bla 😑 I’ve requested a full refund and sent them already lots of emails but of course no respond on that!!! I will never ever order anything else there …. Shame on them!

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S

Major shipping restrictions

Products look nice but customers aren't permitted to ship products to anything other than the billing address on their credit card. For any company wanting to ship products to customers or other team members, Apparel.com doesn't allow this and flags it as fraudulent. Order #GE87752

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MF

I have not received this order

I have not received this order, paid on 20th September £48.60 plus taxes, how do I get in touch with your Support. Not even a response to my order. Please advise before i contact my bank. Terrible Customer service.

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KA

Good alternative to Jiffy, arrives quickly, got everything I wanted

I was nervous after placing my order whether this website was actually legit because of a lack of reviews and a bunch of similar sounding (fake or generated, I thought) reviews. I even reached out to customer service who was quick to respond and I felt even more nervous about actually receiving my order because I couldn’t cancel my order after 30 minutes per their policy. But, I got everything I ordered in the right color and size, and it all arrived within two weeks. My experience has been very positive and I feel bad for doubting. To the customer service rep, I apologize if I sounded a bit aggressive due to my fear of being scammed, but I am 100% satisfied with my order. I got everything I asked for, and I would order again.

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T

Unhappy about wrong color second time…

Unhappy about wrong color second time they did on purpose no professional at all

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